Where do I begin about this place??! What a nightmare! Some time in the first week of August 18' I made an appointment for my 70 year old Mother. My first conversation with who I believed to be the receptionist, was her asking me what insurance my
mother had to which I replied. She then confirmed the office took that insurance. Great! Right?! The next available appointment would be August 23rd at 4pm. About 3 weeks she's have to wait. Regardless, I scheduled the appointment being that the doctor was referred. On August 23rd we arrive at the office which is located on what looks like from the outside a house. The first floor looks to have been turned into an office space. We enter and are greeted by a woman with glasses(didn't get her name) she asks me for the appointment name then hands me paper work to fill out. We fill everything out I then proceed to hand her my Mother's insurance, guess what?! The doctor doesn't take the insurance. What a sick joke! I let the woman know that whoever I spoke to on the phone said the doctor took the insurance. Once again, she said he doesn't take my Mothers insurance continues to say " I don't know what to tell you" now I'm livid. She continues "unless you want to pay cash which I don't think you do?" She is ridiculous! The woman then asks me "do you want to speak to the doctor?" I say yes! I'll wait. I take a seat and about 40 minutes pass the other woman in the office approaches me she looks about 17 and says " the doctor won't be able to come out he has a lot of patients, his assistant will be out to speak with you" As if this office and the staff couldn't get any worse right? So I wait patiently another 10 minutes by now it's been 50 minutes. Assistant didn't come out so I left. What a terrible experience Spare yourself, the office is old, the bathroom is disgusting and the staff make it all worse! I'm sure there are plenty of other In Queens. read more