This is the second time we've used Best Electric. The first time was when we're selling our house…read moreabout seven years ago and knob-and-tube wiring was found in the attic. They were the place closest to us so we called. They provided us with rush service considering the issue and timing and explained the best way to fix the issue and did so in a very timely fashion. This time, we had issues with our doorbell. Jeff R. came out within the time promised. He was very nice and respectful. We sorted out the issue, it was fixed in an hour, and the charge was the minimum at $165. Overall, two great experiences with Best Electric!

This has just been a mess since the beginning. Best was contracted by the people we used to replace…read morethe siding. He showed up sporadically, and was awkward and unprofessional. The first time was okay, I let him inside (during COVID) even though he was doing outdoor work so he could see the space. He never wore a mask, didn't even have one, and no shoe covers either. The next time I asked him to wear a mask and I had to provide one to him. The next time (yes, this has been almost two months and the project still isn't complete) he showed up to the job with a dead drill? He needed to plug it into my house to charge, and then just sat in his van half an hour letting it juice up. We wanted two over-door lights and two outdoor outlets put in. He would leave siding open on the house showing the insulation and then leave for days at a time, even during rain storms. The last time he came over he slammed so hard that the plaster wall cracked INSIDE the house! We had two switches to be fixed inside, he did one then sat down and said he was too tired for the day and needed to go home. So he just.... left? Still hasn't been fixed. Now it's been three and a half weeks since he "finished" the project and guess what? The switches for the outdoor lights are swapped. One side of the duplex controls the other side's outdoor lights and vice versa. We've been calling this whole time to get him to return and fix the work, but no one has showed up.

I had seven can lights installed. The ones that are installed are great. However, I also landed…read morewith an extra hole in my ceiling the size of a can light. My guess is that he needed some additional access into the ceiling, but there's no way it needed to be a six inch hole. I was also charged $175 for traveling (the office is two blocks away and their storage is less than half a mile away). This charge was not communicated to me on the front end. I was also charged quite a bit for taking the track lighting down. This charge makes sense, but it should have been told to me on the front end.

They were really nice to fit my small job in on a busy day, but $350 to rewire a light switch…read moredoesn't seem right. $175 an hour + $175 just to show up is steep. Again very thankful they could fit us in on short notice.

Highly recommend Hardwired Electric! The hard-working and…read moreprofessional team recently installed our Generac Whole-House Stand-by generator. They were on time, great communicators, and did a thorough clean-up job. The office staff was professional and friendly, while making sure that we were informed along the way. We got estimates from 3 other companies in our area and found Hardwired to be the most in line with our budget. We are highly satisfied!

I have nothing good to say about this company. I called and Kristin answered the phone and told me…read moreshe's not interested. Then she hung up on me? I am really confused since I was calling about getting a generator installed. If that is how they answer the phone I cant even begin to imagine what their technicians are like. HORRIBLE CUSTOMER SERVICE

they are the best! I love Ken and steve! they are really reasonably priced and do excellent work.read more

I'm happy to review KWK Electric! We recently had KWK install an extra switch box in our basement…read moreso that we could add two dedicated outlets in my workshop for my table saw, miter saw, and other big tools. Ken, one of the owners came for the estimate and was enjoyable to work with. He explained things very well and made excellent suggestions. The estimate was very reasonable and clear. Patrick, the electrician, arrived at the agreed upon time and got right to work. He paid close attention to detail and worked quietly and efficiently. He was also enjoyable to work with and explained thing very well. Ultimately, Ken and Patrick were able to save us approximately $400 because their tests indicated that we did not need a power upgrade as we first thought. Partick finished on time and the work was excellent. As a little added bonus, Ken dropped by about half way through the process to inspect Patrick's work and dropped off some chocolates because he said it would help relieve some of the stress of having the work done. Overall our experience with KWK was very positive and I highly recommend this company. Thank you KWK!

Joe is so thorough and professional, explains things simply, and answers all questions…read moreknowledgeably. I don't think I've ever dealt a service tech as kind and respectful. Before the appointment, I was hoping that he'd be "my" tech. We did discuss a possible add on for air quality, and he left information about it to review.

I used to love this company. We purchased a service contract with them because of their outstanding…read morecustomer service and the positive experiences we had with their technicians. Unfortunately, without any notification to existing customers, the company was sold to ABC Heating. I had a maintenance appointment scheduled months ago for today between 8:00 a.m. and 12:00 p.m. No one called or texted to let me know the technician was running late. When I called, I was met with an AI phone system. After repeatedly asking to speak with a real person, I finally reached someone, but she couldn't provide any information because dispatch wasn't responding to her either. As I write this, I'm still waiting for my technician to arrive. The excellent customer service was the main reason I chose this company and purchased a service contract. This experience has been extremely disappointing. At a minimum, current contract customers should have been notified that the company had been sold and reassured that service would continue without disruption. Based on this experience, I can no longer recommend this company.

I called to get a quote for running new wire from my house to my garage…read more What did I like? 1) They told me they partner with Hunger Task Force, so I could donate 5 non-perishable goods instead of paying dispath fee. 2) Employees that came to my house were courteous and respectful and seemed knowledgeable. 3) Staff answering the phone were very friendly. What did I not like? 1) Tech that came to my house spent 2 hours looking at my circuit breaker box and plugging a device into a few of my outlets, talking about a concern with "voltage drop" that might be cause of garage power outage. It wasn't, but he was looking for other services to sell me. Never quoted me for the service I needed done. 2) Supervisor came by 2 hours later to re-inforce the "voltage drop" concern. Gave me a quote. Quote included surge protectors for each circuit box that I did not ask for. After surge protectors removed from quote, it was still $4400 more than the quote of the company I ultimately hired to do the work. Tech and supervisor both got their boss (same guy) on speakerphone to discuss voltage drop concern. Would cost $200+ per outlet to repair and still not guaranteed to resolve voltage drop concern. Very suspect operation. I will never call this company again for anything. If you do, be sure to get multiple quotes from other companies.

Date of service: October 6, 2022…read more An unfortunate side effect of our new roof was that the crew took out our post light in the front yard with their equipment. They were great about getting it resolved especially as it took me a while to find an electrician that could come to the house and work with our schedule. Since part of the issue with contractors such as this is the service call piece, I decided to take advantage of the situation and have them replace the ceiling fan in our office as the fan part seemed to have died an early death. Scheduling with their website was relatively easy though I did have to have the obligatory call with them to essentially repeat what I said in my online message. A key thing for me was that I needed a separate invoice for the post light and the ceiling fan as the roofing company wouldn't be reimbursing me for that expense, obviously, but I also didn't want to pay two trip charges. Drake, the electrician that came out was quite friendly and personable. I have no complaints with the work that was done, though he did dispose of the user manuals for both the ceiling fan and the post light without asking me. I am sure I could get them online but it's always easier to have the book handy as model numbers change and I won't likely remember the name of the manufacturer of these items years later. Where I am a little leery of Over the Moon is that the cost of the two jobs--each took almost an identical amount of time, about two hours per--were wildly different in price. The post light installation was four times the cost of the ceiling fan. I'm not sure if that's because their service call rate is astronomical or if they felt that they could gauge my roofing company, but it seemed a bit off to me. Lastly, getting invoices for each item took a bit of doing as the first email I received was really just a couple lines of text on a plain PDF. Thankfully after I asked for something more did I get separate invoices for the two jobs.

Great, friendly, knowledgeable service technician that tackle​d my major plumbing problem promptly.read more

Amy was professional and explained the project clearly. She was considerate not to track snow…read moreinside and finished her assessment in a timely fashion.

I was told the service visit would be $125. I was then charged an additional $175 for about 45…read moreminutes of the technician's time, for a total of $300. No repairs were performed and I was ultimately told that the AC was operating normally, without a solution to the temperature difference I had called about. I understand paying for diagnostic time, but $300 for this visit felt very expensive, and I wish the additional charges had been clearer when I scheduled. Update: I appreciate the business owner commenting on their charge process. The technician specifically noted charging me for 45 minutes, and I have an email time stamped 45 minutes after he started work. Also, none of the paperwork notes that the initial charge includes 30 minutes of time, which further emphasizes my point about transparency. Update: Update: I previously listed the wrong dollar amounts, so I am correcting them after reviewing my invoice. I was charged $149 for the diagnostic visit plus $130 for an additional 45 minutes of labor, for a total of $292.95 with tax. After the business stated that the technician spent approximately 75 minutes diagnosing my AC, I requested their timestamped records. Their records show that at 12:38 PM I signed their Customer Acknowledgement stating that "all work has been completed," and my invoice was emailed at 12:40 PM. However, they are counting time through 12:51 PM toward the 75-minute visit based on their tracking system. I disputed the additional labor charge and requested a refund. The company refused and offered only a credit toward future service, which I declined. My concern is not that diagnostic work costs money. My concern is being charged for diagnostic labor that I do not believe is supported by the company's own records.

AC was out. They said we had a leak and either $3000 to repair or $8000 to replace. Plus they…read morechanged out our thermostat for No Reason and it sucks: no directions given. We got a Second opinion and for $700 they fixed it!