I was quite frustrated and disappointed with my first purchase here. I wanted to try the brand out so I ordered online to try on some items i liked but when i went to return i found out i could not return them anymore. The return period is only 15 days!! It is retail standard everywhere else for it to be 30 days or more. I wanted to give this brand a chance and now im stuck having paid for items that don't even fit me! ON TOP of this, the clothes came all wrinkled and mashed in the box! As a first time customer, this has left me reluctant to ever order from the brand again. read more

Frank And Oak - Men's Clothing Near Me - Montreal, Quebec

What a horrendous company. Never order from them online or even in person. If they cannot invest in any kind of customer service, do not purchase from here. read more

Bought a nice shirt from them, but after wearing it only once it got a number of snags and 2 spots where the thread was coming un-done (crappily made shirt). I complained, and they offered to pay to repair the item and give me a $20 credit. When I asked for a full store credit and return, they just ghosted me! Zero replies after that. Bullsh1t company that I would not recommend. Buy from Tentree... better quality and amazing service! read more

FRANK AND OAK IS AN ABSOLUTE SCAM. Like the other reviews, I was charged $300 without my consent, I wasn't even mad about that then. I didn't even open the box and returned it right away. What I'm mad about is that I "Ordered" February 26th, they received the return March 6th, and it is April 24th and I still have not been issued a refund. Their "online customer service" is an absolute joke and take days to answer. I was FINALLY answered on April 14th saying they didn't know why my refund hadn't been issued yet and apologized and I would get it in 3-5 days. On the website it even says "refund issued." (IT HASN'T) I have tried contacting customer service via twitter, facebook, and email and I am getting ignored. DONT WASTE YOUR MONEY IT IS AN ABSOLUTE SCAM! read more

Horrible... you cannot unsubscribe from their Style Plan... and they charge you 25 $ a month for their "Stylist"... You get no clothes in return... nice... Never buy from them! read more

SCAM. TLDR: I tried REALLY hard to cancel, and they charged my card $240 despite several hours on my part to try to stop the subscription. I am currently 16 days into my return process with no refund yet. I have been through hoops on cancelling subscriptions before, don't get me wrong, but this one took the cheese. It all started on a Friday night when I sent an email to customer service requesting an explanation of their billing policy. No response until Monday morning. The amount of time customer service is taking is starting to scare me over the weekend, so I try to get my debit card out. Error: you cannot have no billing information. They have locked down my debit information! There is absolutely no phone number for the entire company, even if you directly request one from a customer service representative, so I am using a clunky chat function.I finally get ahold of someone on Monday morning (on chat) and explain that I don't want a box. They send me a LINK to the cancellation. The option to cancel is not available anywhere on the website: https://www.frankandoak.com/profile/styleplan-benefits That link has all this before you go.... stuff and I got tricked. I made the mistake of putting my account on "pause" instead of entirely cancelling (hoping I could still keep the $35 waived styling fee). It's Monday afternoon now, and I'm feeling pretty badass for having canceled the world's hardest to cancel subscription. I triple check just for sure, and my account says under "your box this month", "your account is on pause, you will not receive a box this month". I grab coffee at work and sit down for a nice New York Times read and easy afternoon. Done with you for a while, Frank and Oak. I'm in the bathroom Wednesday morning brushing my teeth, and I see a $240 charge on my card that took place earlier that morning from Frank and Oak. My thoughts at this point are that I must have done something wrong on my part because there is no way this company would still be in business if they play dirty like this. I was wrong. I go to my account, and under the "Box this month" is said, "your account is on pause" and "you will not receive a box this month". Unless THIS month did not refer to the month I was in, February, I could not even understand how what happened could be legal. I indicated clearly that I did not wish to receive another box (to both the customer service representative and their "cancellation screen"), and they sent one anyway. I was furious. I contact customer service. At this point I'm still thinking that they are good people and this is a mistake. They have a really cool environmental philosophy and all that. They can't do this and still have business....right? Still. They have a lot of my money and my budget is hurting. $240 took a chunk out of my savings and I'm looking at replacing my car this month. I contact a customer representative, and she informs me that my order was "processed" 43 minutes before our chat Monday morning where I paused the account. The "pause" button apparently doesn't affect currently processing orders. She informed me that the only way to halt the payment would have been to "delete" the subscription entirely. I.E. I literally had to manually rip my debit information out of the system in order to prevent them from billing. Would it have been reasonable to expect the customer service rep to tell me (after sending 5+ harried texts) that my order was almost irreversibly on track for billing? I didn't ask explicitly about the pause button vs. opt out, but I made it pretty clear that I wasn't interested in a box this month. Throughout this entire experience, I realized that the website held very little informative information, and this was on purpose. On Friday night my account said my box would be prepared on Saturday morning, then pushed this off to Sunday. The box was obviously prepared in neither of these timeframes. On Monday morning, it said the box "will be prepared on Sunday at 11AM" , which was in the past. THE ICING ON THE CAKE was that because my account was on pause, I couldn't even tell what three items I was being shipped until they literally arrived at my door. The "on pause" feature obviously overrode the "My box this month" tab where I would have seen what I was being shipped and participated in the picking-out step. Their website clearly states that you will be able to help CHOOSE what will be shipped, let alone SEE what will be shipped. I had neither of these abilities because "my box this month" was not coming, at least according to the website. Every single aspect of the website indicated that I was not receiving a box, even after it was shipped. I am now 16 days into my refund attempt, looking at another 7-10 more. Any or all of these steps could have been easily solved if I'd had the chance to speak on the phone with a human. Frank and Oak, do better. read more

Update: Finally, I was able to speak with someone. For those of you who are also trying to cancel your My Style Plan Box subscription, the representative provided this link: https://www.frankandoak.com/profile/styleplan-optout I would give it 0 stars if I could. DO NOT sign up for this subscription box. You will regret it. Their customer service is terrible. I signed up for the My Style Plan Box then decided to cancel it. There is absolutely NO way to cancel the subscription box online. I have sent 2 emails, 1 Facebook message and tried to use the Online Chat method and have had NO responses. I had to dig and dig to find a customer service number that works and even then I have been on hold for an eternity. For those of you as frustrated as me, the "customer service" number is: 1-855-376-5625. Hope this helps! read more

Frank & Oak is a Montreal-based online shop that now has several local and international brick-and-mortar stores (there's actually one out in the Adams Morgan area in DC!). Owned by two friends, Ethan Song and Hicham Ratnani, this men's store offers a variety of shirts, sweaters, t-shirts, shorts, blazers, suits, outwear, shoes, boot, accessories, wallets, and bags. The hubs and I stopped by this location, as it was part of the Mile End shopping district, and we were warmly welcomed. Naomi, who was one of the SAs, was super sweet, informative, and extremely helpful! She showed us a current collaboration between Naked & Famous with Frank & Oak, which the hubs fell in love with (if you know anything about Japanese denim, you know that they are AMAZING AMAZING AMAZING). The color and the fit was unbelievable, and they looked mighty good! I was ecstatic to hear that they had a location back at home, and if you order via their app, you can save on shipping for a pick-up in person at the store. The store itself doesn't have a large selection, but if you find other items online, the store is more than happy to order it for you. On a separate note, this store also has a coffee shop as well as a barber on-site - so, you can get your caffeine fix to give you some energy to shop, and then get groomed before you head out. :D Definitely check this place out for some fresh-looking wear! +ask for Naomi :D :D :D +Naked & Famous collaboration denim available :D +coffee shop on-site +barber on-site read more

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Beware of their return policy. I received a style plan box from them, from which I decided to keep one item. While I had $150 in store credit that I received as a Christmas gift, they refused to charge from the store credit but instead charged from my card. Additionally, the styling service is an absolute scam. There are a few items haphazardly chosen with no description or any regard to previous things I liked. I specifically remember saying I wouldn't wear certain items and they continued to choose them for me. If you're looking for a styling service, choose Stitch Fix Instead. They are much more professional, reliable, and affordable. STAY AWAY from this company. read more

TLDR: SLOW/No Shipping, Inaccurate Order Info, Terrible Customer Service Model I joined the Frank and Oak Style plan because I was hoping to try a new clothing subscription and I really liked the clothes they used in their advertisements, etc. I selected my first month of clothing and was immediately charged $285 for the items, as expected. However, I did not expect it to take them OVER A MONTH to send said subscription box. 2 weeks in I contacted customer service via chat because one page on my subscription said the items had shipped, but I never received the tracking number and another page still said "processing". Customer service was awful. After waiting for over an hour in the queue for assistance, the customer service rep responded in chat that they had sent me an email, and then they closed the chat box right away before I could ever send any follow-up. I later received an email that simply said "We are currently experiencing a higher volume of orders at the moment which has lead to a longer shipping delay than usual. I've just sent a message to our warehouse team, and your order should be ready to ship shortly." 2 More weeks go by, and still no updates or changes to my account. I decide I just want to cancel the order and ask for a refund. They have no button or option to do this from the subscription dashboard, so I reach out again via the chat (because I couldn't find a number to call), and they say they'll assist me within 4 minutes. Again, I wait for nearly an hour to get a response message. In the chat they said that they cancelled my order and my subscription, but were unable to give me a confirmation email that it had been done. Instead I was directed to screenshot the conversation. I also asked for a customer service phone number, but they don't have one. Don't waste your time, money, or sanity on this company. read more

I strongly recommend not using mail order due to thir restrictive return policy. True you have 15 days to return a product but the clock starts running when they ship. This leaves no buffer for shipping delays. If you are in the US you might not get your package for 2 weeks which allows no time for busy schedules or travel. read more

Frank and Oak have charged me more than $400 worth of clothing. I am a working student who works double job just to send myself to college and I come home tired from work to find out that they have charged me $416 worth of clothing without even asking for my consent or approval that I like the style plan box made for me. This is so unfair as I feel like the money that I have been earning for my tuition fee have been stolen by some frank and oak. This is just so disappointing. We dont even get the chance to cancel our orders. $416 is just too much for a college student like me. I am very upset as I have to work day and night to earn that money again by the end of this week because I know the management wont reply to my emails and I will just have to wait for their order not my order to be shipped on march 02 and wait for another 15 days to get the refund. read more

Frank And Oak - A proof that they charge you too much even tho I picked the option to only send me 200$ max of a style plan box. - Men's Clothing Near Me - Montreal, Quebec

I recently had a negative experience with Frank and Oak. I went into the Queen West store to find a winter coat during the Black Friday presale. They didn't have my size, but offered to place an order for me if I paid upfront in store, so I did. 2 weeks later I still hadn't heard anything so I emailed - no response. Finally got in touch with someone through the web chat who told me the jacket was oversold so I wouldn't get it. This is a very disappointing experience for a number of reasons. Not only did I not get my jacket, I missed out on Black Friday sales elsewhere, so now will have to pay full price. I also told my roomate about the jacket and the good customer experience I had had, so he went in and dropped $350 on the same jacket - basically handing F&O an additional sale. I now have to start the hunt again, wasting yet more time. To cap it off, F&O didn't even bother to notify me about the issue, and I have to go back to the store to get a refund since they can't process it online. As compensation for this inconvenience, they offered me 20% off a full price item, less than the 30% I got off the jacket initially! Word of advice - if its not in stock at the store, don't buy it. read more

This review is only for the fact that they have a coffee bar. I was stoked to find out that I can roll in here, grab a coffee, meander around the shop. My cappuccino was easily the best one I had in Montreal during my trip. They focus on local roasters, and make a delightful cup of joe. Also, very friendly. Since this is just for the coffee, and not the shop...giving 4 stars. But, the coffee is 5 stars! read more

I tried the online subscription and placed my first order 9/22. Two weeks later, I emailed to follow up on where my order was and ask why it hadn't been shipped. They told me that there were issues with their shipping carrier and told me that if I placed a new order, I would get the stuff faster. I placed another order on 10/5. It's now 10/11 and I have yet to receive shipment notification. I'm not sure what's going on with their order fufillment, but it's incredibly frustrating when you are charged upon order and have to wait so long to see the clothes you paid for. read more

If you are interested with clothing DON'T SIGN UP FOR THIS as they charge much $400 whenever they want although YOU DID NOT AUTHORIZED IT. If this subscription is asking your email address paypal or bank account never never do if as (YOU WONT ABLE TO UNSUBSCRIBE - no customer service will help you even I have few attempts of cancelling the account after signing up for them) and you can never remove your BILLING INFO as THEYRE WEBSITE does not have such FEATURE. After a weeks passed by forgetting about them you will then see your bank with that big amount of charge. THEY DONT ANSWER CALLS OR EMAIL. read more

Used their subscription service, and I was billed over $630 without receiving even ONE item from them. When I reached out (because no one on their end noticed SMH) I received a reply with an apology saying that they didn't know what happened and that they could refund me $400 but needed to deal with the post office to get the remaining balance refunded to me. When I wrote back telling them (nicely) that I thought this was poor service for a BRAND NEW customer and it was a really bad first impression, they blew me off. Never heard back from them. I recommend that you find a more reputable company to deal with, especially when a recurring monthly bill is involved. Where I come from, when you take money from someone and don't give them what they paid for, you do what you need to to do right by them. This makes me wonder what other dishonest activities this company is up to. read more

If I could give this negative stars I would. I tried F&O back before Covid hit, as I got a new job and wanted to get clothes for it that were simplistic and professional. Then that job went remote (of course) which meant I now worked in my pajamas with my wiener dog in my zoom calls. The day we all went into quarantine, my account was charged $275, and I couldn't figure out why. I hadn't approved the box, or even realised it was time for this thing to deliver. I moved as well, so it got delivered to my old address. By the time I got over to that apartment, picked up the package, tried on the heinous chocolate brown blouse and hoodies I was sent because I set it to "business casual" which apparently also meant "would wear this to the gym" it was 6 days in. I was approaching the 7th day...DUN DUN DUN. Sent it back after having a conversation with their customer team confirming I could get an extension on the return. Sent the whole damn thing back on March 18th. I received my refund on June 5th. JUNE. FIFTH. An over 60 day processing time. SINCE, I have tried 4 times to cancel, but keep having to skip boxes because I can't find the damn cancel button. Tried to call and cancel, tried to chat and cancel online, nada. This is an absolute scam selling clothes that probably cost 56c to make. DON'T FALL FOR IT. read more

Just tried it due to a $35 styling fee waived. Received an email with the picks they had for me and I hated them all, not to mention the cost of their clothing is ridiculous. Was unable to reach customer service and directed to "email" to cancel. After a couple of days received response that they understood I wanted to cancel, but asking why? Minutes ago I got notified of a $156 charge from Frank and Oak by my debit card company! Almost simultaneously received email that they have "boxed" my clothing and are shipping soon. Naturally cannot reach customer service and am livid about the charge for services not yet rendered. DO NOT RECOMMEND! read more

I wanted to like Frank + Oak. I even tried to give them my money, but good customer service is the gateway to sales and Frank + Oak does frighteningly little to give the impression they care, much less do what every successful modern online outfit does to earn, keep, and grow customer business. For me it's simple: in an age when phone calls aren't a normal way of doing business and companies encourage email, live chat, and Facebook I'd expect every one of these channels to be monitored and responded to if made available. Additionally, in a fight for consumer dollars every effort to get that first sale is made. My attempts to take advantage of an offer code that made it to my inbox late failed, including contacting F+O by phone and email - the former getting a flat "no" and the latter getting no response at all. It's a shame. I was hoping for at least parity with other online clothing sellers. read more

Scam. Spent $347 upfront, items took a month to arrive. One of the items in my "Style Box' was missing. I contacted customer service, but that got me no where. I just wanted the missing items to be refunded off my order. They replied with"We've already shipped your order, its too late to make any changes." You already shipped a new shirt while I'm telling you about it in real time? Yeah right. It's been over two weeks- I have not received my missing item OR a refund for my returned items. The quality was fine, but not worth the prices or the hassle. You're far better shopping somewhere like Everlane. Frank and Oak is a marketing scam straight up. PS- If anyone from F&O is reading, would sure love that refund! read more

My experiences with Frank and Oak online subscription has been nothing but a headache! I have never tried online subscriptions before so I thought I might give Frank and Oak a try since they seem to have positive online reviews (however, come to think of it now those positive reviews from various social platforms are most likely hired by Frank and Oak to write it). I wanted to try Frank and Oak because I wanted more varieties in my outfit choices. They will email you so that you can take a look at the box before mailing it to you. If you missed the email then basically your fucked, which is what happened to me. I initially skipped a few boxes because I didn't like any of their choices. I missed an email they sent me so they went ahead and mailed the box to me. They charged me $425.60 for the whole box. I didn't like any of the items so I mailed it back for return. I messaged them via FB (because they do not have a call center) when I still have not received my refund after a few days. They told me they received my package but will need to wait 7 to 10 business days for refund to process. I waited. After 13 days I still have not received my refund so I contacted them again. This time, they told me refunds will process between 10 to 15 business days. I told them I needed my refund right away. I told the person that their message to me earlier said I would only need to wait 10 business days. She went ahead and issued me the refund but now said I have to wait 3 to 5 more business days for my bank to post the refund. She again emphasized that it usually takes 10 to 10 business days to process refund even though in previous 2 messages they told me it only takes 10 business days the most. All in all, my wallet is still bleeding from this experience. Now I have to wait 5 more business days to get my money back, which is like basically waiting a whole month for this whole refund process. I hate the fact that you cannot talk to a real person via phone regarding my issues. The FB chat people are not very helpful and comes off as rude at times. Sometimes it feels like they are not listening to what I am trying to tell them. I would definitely NOT RECOMMEND their online subscription to anyone. I never expect I have to pay for $425.60 for any of my clothes. They also charge you a styling fee written in small fonts when you sign up. What is up with that? read more

NEVER and I mean NEVER sign up for their online style plan box. If you sign up for one, they will NEVER let you go and will constantly try and hit you with fees like their "monthly style fee". Furthermore, even if you wanted their clothes, they're literally the most overpriced basic garbage. Do yourself a favour, DON'T SIGN UP FOR THEIR STYLE PLAN read more

Online store subscription sucks. Was overly charged for some simple clothes you can find at Wal-Mart. I could've thought of that. No good customer service nowhere to cancel subscription either. Their chat takes 2 hours to get back to you and the email support thing takes 48 hours thats ridiculous! read more

Not only they have stolen my information and are making orders under my name even though I have never wanted to touch their clothes, but they pretend to have a 24-7 service regarding their orders, but they don't, they just say that to "satisfy" the demand but you're never going to get an answer. DO NOT EVEN BOTHER CREATING AN ACCOUNT THERE. IT'S A SCAM. read more

If I could submit a negative star review, I would. My short review: AWFUL. SCAM. RUN FAR AWAY. I ordered three shirts from Frank & Oak in early November 2013. I congratulated myself because they were stylish shirts and great value $20/shirt. They were going to be Christmas gifts for my Dad and my two brothers. F&O had no issues charging my credit card. What they had issues on was delivering the products I paid for. I waited until two weeks before Christmas; that's 6 weeks of waiting and still nothing. I contacted them via their 1-855 number. No one picked up after the myriad of buttons I had to push. I ended up getting voicemail which I couldn't leave one because the mailbox was full. I sent them an email. No response. I went on their Facebook page and left a comment about my experience and my order. Was I surprised that their FB page was full of complaints exactly the same as mine? At this point, misery loves company. F&O screwed up HUGE! Right before the holidays. A-holes. I finally got a response AFTER Christmas saying they were sending me one of the shirts AND they would refund me the rest of my money. I guess I was never getting the shirts. Word of advice F&O, how about giving the customer the options to receive the merchandise or receive the refund. Finally, I never got the refund. So I was out money and had no product. Frank & Oak is like that hot guy/gal you meet at the bar/club/online. Seemingly very attractive, makes lots of promises, and leaves you with less money and a bad taste in your mouth. read more

I'd never heard of Frank and Oak (I live in Vancouver), but I received their catalog in the mail. It was a beautiful catalog, and the few items they showed looked nice and seemed well priced, so I headed over to their web site. In order to even browse their site I had to set up an account, odd, as most e-tailers don't require an account until you're ready to buy (and some don't require it at all). Oh well, I thought, and set up an account. Next, the site asked me to enter my email PASSWORD so they could import all my contacts. Import my contacts? Just to browse? Are you frikkin' KIDDING me?!? I immediately lumped Frank and Oak in with every scammy spammy direct-marketing company I've had the misfortune to interact with. I just want to look at shirts, not sign up for a timeshare. I closed the browser and tossed the catalog in the recycle bin. What a waste of time, money and natural resources for all concerned. Frank and Oak - Get back to me when you understand how e-tailing is done in 2013. read more

I am so impressed with the quality and looks of the clothes I ordered from Frank and Oak, but...... BEWARE of their return policy. I bought my daughter a sweater for Christmas and, my fault, did not read their return policy. Even though I bought the sweater the last day of November I could not give it to her for Christmas because you have to return things within 15 days. I had to give her the sweater before Christmas to make sure she liked it and it fit correctly. I will never order a gift from here, but will continue to order for myself. read more

I really don't understand the reviews below, unless they're fake. Frank & Oak has subpar quality clothing. Basically this is the quality you would get at Old Navy or Gap, at about 2-3 times the price. And they make it very difficult to discontinue a membership. The website does not allow you to cancel a membership; it says you have to call. But when I called (at 12pm Pacific) they put me on hold for 5 min. (with VERY annoying techno music) and then said there was nobody to help me and I had to send an e-mail. I sent an e-mail and am waiting to hear back from them. If anybody is there, PLEASE cancel my membership! Terrible customer service. Mediocre clothing. High prices. So much not to love. Why so many 5 stars? Again, unless they're fake. read more

Man oh man, I thought I'd found a good thing in Frank and Oak. "Why would I ever shop anywhere else?" I said. Flash forward maybe three months, and I have shut down my membership in their Hunt Club and unsubscribed from their emails. It seems F&O like to charge my credit card for inventory they don't actually have. Having ordered two shirts, I received one along with a letter explaining that the other would follow shortly. After a month of no additional information, I decided to call. It seems someone at F&O marked the second shirt as shipped ("oops, human error"). Had I not called to check on the status of my order, I would have been charged $40 for an item that apparently wasn't in stock to begin with. But get this--the customer service rep was more concerned with why I hadn't ordered more crates as part of the Hunt Club! F&O tried to rip me for $40, and the majority of the phone call was dedicated to discussing why I'm not ordering monthly crates. To summarize: 1. It is *your* responsibility to ensure that items you have already paid for actually arrive at your home. If you get a letter saying that some portion will be delivered at a later date, write it down so you don't forget. F&O are happy to keep your money for undelivered product and attribute it to "human error." 2. Two rivets popped off a $50 pair of F&O jeans I was wearing today. Of all the denim I have ever purchased--from Target to Macy's--this has never happened. In addition to billing issues, there may be a quality issue. 3. The shipping itself is slow. An order placed today should be expected to take 3-4 weeks for delivery. As part of the Hunt Club, shipping was free so I won't belabor the point too much. Just know that shipping is slow. I really like the style that Frank and Oak offers. The designers should not be faulted. The accounting, shipping and fulfillment are another story. I thought I stumbled upon a good thing (an internet banner on some unrelated site). At best, Frank and Oak are incompetent when it comes to inventory management and e-commerce. At worst, they are crooks. Buyer beware. read more

I'd like to note that since my original review I've received a personal message from one of the business owners. He candidly addressed my concerns, and provided some information on some improvements that have been made to their sizing and garment quality since the last time I tried their clothing. He also apologized for the poor service I received in their store and invited me to return the next time I'm in Montreal for a style consultation and a cup of coffee. It impresses me that not only was the message professional, humble, and honest; but they invited me to return to give them another chance. This is the type of service that makes it hard to dislike a company. The next time I'm in Montreal, I will be sure to pop in and give Frank & Oak another chance. read more

Frank and Oak is another in a growing list of subscription clothing services that offer men an easy way to shop. Based in Montreal, Frank and Oak sells high quality clothing, classic in style, for a very affordable price. The secret here is that they control every aspect of the process with a vertically integrated structure. Design, material sourcing, manufacturing and sales is all handled in house. So, while the clothes themselves lack the brand name recognition, they are very well made. Sizing is a bit questionable at times, with many of their button down shirts made for European male models. In addition, their pants often don't go any larger than a 36 or 38, and their blazers top out at 46R. Both are too small for my frame. Unlike services such as Trunk Club, Bombfell and Five Four, the clothing selected for monthly shipments isn't chosen for you. Rather, you select from a curated list of 50 or so items. Not hard, but not as automatic as other services. On the plus side, every purchase you make results in credits earned for future purchases. So, not only are the prices low to begin with, you can eventually earn enough credits for free items. You can also gain credit on referrals. On the negative side, it takes awhile to process and ship out orders. It can be 7-10 days before an order arrives, which is far too long in my opinion. Although I am relatively new to Frank and Oak, I like what I've received thus far and appreciate that their styles, while classic in nature, differ from my usual go-to, Banana Republic. I'll continue to give them a go and see what happens! read more

Terrible. Shopped womenswear jeans (Stevie jean style in light blue), bought the pair which is listed for $99.50 CAD. Ninety-nine fifty! Wore them for two months before BOTH front pocket linings tore AND a hole appeared in the crotch region. Literally the only things I had been doing in those were sitting and walking around my neighbourhood. F+O customer service offered to comp a verryyy generous $20 store credit for the repairs (actual cost of all three breakages would have been $55 so I just repaired the visible crotch hole). A week after I collect the jeans from the tailor, I sit in my car and hear a huge tearing sound. My jeans ripped 12 inches along the right butt cheek. Not even along the seam! Contacted customer service again and they were only willing to cover the cost of repair in store credit. To recap, I had 4 tears in these jeans over the span of 3 months! I wore a pair of HM jeans nearly every day for a YEAR and sprouted a tiny hole at the end of their life. I have never experienced such shoddy quality in any other garment which tbh this leads me to believe the company is a total scam. Like seriously, what gives? Honestly I think I could buy denim from Aliexpress and have it last longer. On top of all that the Facebook Messenger CS person wasn't able to put me in contact with a higher up at all (I hate to be a Karen but can you blame me?). Poor quality product, poor quality customer service. Save your time and money. Shop elsewhere! read more

In order to see what the heck they even sell, one must become cool enough to be considered a member. What that really means is they need your email address to even let you past the very front page. That's a red flag worth heeding. I made the mistake of giving them my junk email address anyway, since they keep sending internet ads my way and I figured I was in their demographic. The clothes weren't my style, so after a quick five-minute peruse I was done. But then the emails began. Seriously, every day you will be getting email from these guys. There is no way to cancel and delete your account through their site-- I contacted customer service and, to their credit, got a return email within a day saying my account was deleted. And I still get emails. Including one asking whether I would recommend Frank & Oak to a friend. You can imagine how nice my response was. Bottom line: meh selection of clothes, and horrible marketing tactics. If you must see the limited and weird selection (seriously, how much cammo can you put in one line of clothing?) then give an incredibly fake email address so you're done with them after one quick viewing. read more

Lousy return policy. They have recently rolled out internet site. Only a 15 day return! Any mail order item purchase must be able to be returned in 30-Days for full refund. That is the FTC regulation. I won't be purchasing anything from these guys. read more

It doesn't get better for this. Awesome clothes at a great price with the ability to try them on before buying. Highly recommended if they fit your style. read more

I got introduced to Frank and Oak last month by a friend. And it has been a great experience so far. I hate going out to shop for clothes. I also rarely shop for clothes. And I am very picky and particular in terms of what I want in style. I am always looking for a classic, timeless style in clothing. And it's hard to find when out physically shopping. Maybe because I don't go out looking hard enough? I don't know, I have better things to do than search for clothes :P I scrolled through Frank and Oak and found a few things I liked and ordered them: a casual button shirt, a thicker grey button overshirt, and jeans. Everything fits great. Their sizing charts and sizing information are very accurate. If you fall within the perimeters of their sizing style, the fit will be great. I am 5'8, 155 pounds, 30' waist, athletic build and their clothes so far have fit like a glove. I am very impressed by the sizing and quality of the material. I am also impressed by the style. I will definitely be a repeat customer and will order as I find items/styles I like. My only word of caution would be to closely check their sizing chart/sizing guides and make sure their sizing style will work for you. I was fortunate that for my body type, it fits extremely well. Also, Hunt Club is a great deal because of the free shipping and 8% back. Just remember to sign onto your account and press skip between the 1st-7th of every new month if you don't want anything. read more

I've been ordering clothes from Frank & Oak for the better part of a year now and am also a Hunt Club member. The value of the clothes here are amazing: great fabrics, great styles, great construction, ridiculous prices! Customer service has always been highly professional, friendly, modern and swift. For example, my first purchase was a wool sport coat. It stayed in my closet for a couple months because I wanted to get it tailored, so I never had a chance to wear it. Gradually I realized the reason it needed so much tailoring was because I had slimmed down and the sport coat was just too big for me! I reached out to member services and they sent me a replacement as soon as they had a return in my size--months after the product had disappeared from their catalogue. I have interacted with their customer service via email, Twitter and Facebook and always receive a prompt response. Their Hunt Club allows me to try on their clothes without a commitment to purchase and a full refund for everything I send back--and the postage is paid by them! I cannot recommend Frank & Oak enough. read more

I would say people on yelp really have their undergarments in knots. Yes they have problems but its not cry-me a river Pros: lots of choices, shirts fit great, if you're in the hunt club you usually get things "relatively quick" within 10 days. (question: do people expect things to be in their front door in 2 days? Cons: hard to get to customer service, however, email works great I find. Refunds take a long time so you gotta be on top of it (sometimes it returns as credit then you email and they will gladly put it back on credit). Maybe i'm not that picky with being served on a platter, but at the same time don't expect to be coddled here like at a store. read more

Frank&Oak and I have been good friends since I found them through Modasuite launched F&O. I've been a Hunt Club member since then as well. Being able to try on clothes at home that I never had to take the time and go to the store to get was the key for me. Saves me time and lets me try on things at home with my other wardrobe pieces. Best of all, what I don't want, I send right back! The prices have been great, starting with under $50 products, but now the line has expanded to blazers and pants and jackets that can go above that price range. I have yet to try out the jackets (have a vest in the mail now), but the blazers have fit well, though needing a little tapering of the sleeves to show your cuffs (at least on my arms). Pants fit me pretty well 32x32, with just a bit of extra room in the crotch area. Otherwise, super comfortable. My favorite pieces from F&O are the shirts. They fit me extremely well and I always get compliments on em. I'm a huge gingham fan and there is no short supply of gingham with F&O. I've even picked up some ties which have gone well when I do need to meet patients and dress accordingly. Overall, an amazing store that I will continue to shop at while in medical school (however buying less to go with the times), and will continue to recommend to friends that want to step up their style game. The customer service is great, with 8% credit back on Hunt Club purchases, and I have never, ever paid for shipping. On top of it all, easy returns! Make sure you join the Hunt Club - there is no better way to know if you should buy something then to be able to see exactly what you have in your closet to go with it! read more