I've had three bad experiences with Franco Manca over the past few weeks, two of them were so bad I couldn't get around to actually dining in the restauraunt due to their dreadful service, this was one of them at their Crossrail, Canary Wharf Shopping Centre location in East London.
After watching my team, Manchester City destroy Watford 6-0 at Wembley to lift the FA Cup, arriving back at my hotel I was fairly hungry, hoping to try out a pizza delivery with Franco Manca delivering via Uber EATS and being much better priced compared to the likes of Domino's and Pizza Hut, who are pretty much hit and miss in quality.
There was an issue ordering gluten-free food via their delivery options on Uber EATS, so I phoned up the restauraunt as I was told too because of this matter and they basically handled it like my allergy wasn't serious, telling me to either order it online and pick it up and not to bother, which I found to be pretty ridiculous customer service.
Another example of a small, mall location restauraunt which doesn't seem to care about its' customers, and another example of awful service at Franco Manca which I've experienced at their branches in St Paul's, London and Brighton City Centre, as well as this one.
The poor stock of items and ridiculous attitudes from staff let this place down massively. 1* read more