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Philadelphia, PA

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Francis Salon

4.6 (72 reviews)
Closed • 10:00 am - 7:00 pm

Services - Francis Salon

Bridal hair services

Color only

Francis Salon Photos

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Recommended Reviews - Francis Salon

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Reviews With Photos

Natalie B.

Alma did an amazing job. I wanted long round layers with face framing. I got exactly what I wanted and even better with her judgment having a softer and fuller look from root to ends. I'll be back for sure!

Sophie K.

Friendly and schedule-accommodating stylists. HOWEVER did not get what I wanted!!! I came in with a Groupon for a cut and wash. I booked an appointment thinking I could use it with any stylist, but turns out in the fine print it only applied to Alex. The stylist who I was originally scheduled for explained this to me nicely, and Alex ended up being free to take me if I waited for his current appointment to be done. I was very happy that they were still able to take me that day. Alex was super nice! I enjoyed talking with him. However, I was very clear that I was trying to grow my (relatively short) hair out, and was only in the salon to clean up some loose ends- in order to make it grow out longer and healthier. He seemed to understand, and asked me if I wanted a half inch cut off. I told him this might even be too much, and again emphasized I wanted as LITTLE AS POSSIBLE taken off. We discussed "long layers" which at my old stylist meant layers that were only slightly shorter than the rest of the hair. Once I got home and blow-dried my hair (I didn't want to pay extra for the blow-dry service) I realized my shortest layers were THREE INCHES shorter than the rest of my hair. It now looks choppy, uneven, and does not cascade in the way that even normal layers should. I feel that this has set me back months in my hair growth progress- I wanted to have it nice and long in time for my law school graduation in May! Now this isn't going to happen unless I get extensions. Alex was very nice but I am very unhappy and wish I had never gone at all. I can't even go back to get it fixed because nothing will fix it unless they magically make my hair grow back.

Taffy K.

I went in and booked an apt with Alma after reading awesome reviews about her and I'm so glad I did. She brought my vision to life and that's hard to do when I didn't know how to describe to her exactly what I wanted. I showed her pictures and she just understood, listened to me and transformed my hair. She's also so warm and kind and so personable. Thank you Alma for being so great. I will def be back

Emily Q.

Alma was so, so sweet and accommodating when my sister-in-law and I booked last-minute blowouts together on a time crunch. We had a great time and she gave us exactly the styles we asked for. She did an amazing job (totally by herself!) and was so efficient with her time when she had another client scheduled for color. She even made time to trim up my bangs for me! We really enjoyed chatting with her and hearing her amazing story. Would definitely recommend her to anyone looking to support a small business and get a wonderful hair service. I hope to be back in town soon to get a cut and color from her!

What I got vs what I asked for. The photo doesn't capture the level of brassiness seen in person though.
Cathy T.

I try to avoid leaving bad reviews especially for small businesses but what I experienced was not what I would have expected from a center city salon. I did my research and their work on Instagram is amazing but what I left the salon with was far from it. I made an appointment for full balayage which on their website lists what is included (hand painted/foiled balayage, shadow root, toner, and blowout/style for $155.) I added on olaplex and the website states that olaplex is an extra $20 which is understandable. I was expecting my price to come out to $175 per the website but somehow I was charged $245 and with tip that comes out to almost $300. In addition I didn't even get a true blowout. The customer before me and the one after me got their hair curled but I didn't. That's my absolute favorite part about getting my hair done. I know the stylist was super busy but if I'm paying $300 I should have gotten what was supposedly included without having to ask for it. I really wanted this to be my new go to place but unfortunately I was shortchanged. Not to mention I've been told by close friends my hair is multi colored and brassy. Even a coworker told me it looks like I haven't gotten it done in months (even though it was just 6 days ago!) Had I known they weren't well versed on working with dark hair, I would have gone elsewhere. If you have darker hair, I would be wary. I did come back to fix the 'face framing' and I'm thankful she did that, but I still didn't leave with $300 worthy hair and I'm reminded of that every time I see a reflection of my hair. :( I would not come back to get the whole head fixed as I wouldn't want to sit through this again. Also I wish I knew that I would have been charged way more than booking price ahead of time.

Alex did an excellent job! I really enjoyed our conversation and my hair came out beautiful! I love my new cut and caramel bayalage!

After
Kristal M.

I got my hair done maybe 5 seconds ago, but I'm so happy with the way my hair turned out that I needed to review asap. I got a balayage and cut done with Alex and wow you all need to run and get your hair done with him. He's so sweet and did an incredible job! Enough said.

Before
Alyse W.

I had a really great experience here! My stylist Alex gave me a beautiful full balayage. You could tell her takes pride in his work and knows what he's doing. I came in with a really think balayage from a different round of it with a previous salon and he did a great job blending it in. I came in on a Groupon but the prices were still really reasonable for center city.

Haircut
Honey B.

My boyfriend gifted me a salon service here for my birthday. I wasn't entirely sure what to expect, but I haven't had my hair touched in a very long time since the last time I did, it got very messed up (not at this salon). All I can say is that I am so happy with my hair now! Alex is absolutely phenomenal and saved my hair! He brought it back to life and gave me the best haircut I have ever gotten! It fits my face so well and he gave me really great advice and how to style it. He took his time and cut it to perfection. I've received so many compliments and now I feel so confident! Trust me when I tell you, you will not be disappointed going here. Great, friendly service and they know what they are doing. If you want to look fabulous, definitely book an appointment with Francis Salon! Thank you Alex! :)

Balayage and cut by Alex
Annie M.

Alex did a great job on my balayage and cut! I can be pretty picky about my hair and I left very happy:)

Adele L.

The owner is the best and I had the most amazing haircut at this salon! She was incredibly meticulous with every cut and explained to me how to style my hair. The price was also reasonable with as the women's haircut was 50. Will definitely come back!

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5 years ago

Really great customer service! Francis is very nice! Everyone is! Pleasure doing business with them!

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6 years ago

My girlfriend and I both go to Alma - she is a great stylist for both men and women, and reasonable pricing, and we love supporting her.

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Ask the Community - Francis Salon

Review Highlights - Francis Salon

“Alma was an absolute delight to talk to and gave me exactly what I asked for.”

Mentioned in 33 reviews

Read more highlights

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Digital perm with Allen. He was attentive and understand what the customer wants. Although it's…read morenot 100% like the picture, but the hair doesn't come out dry. I got recommended by a friend, so now Allen will be my go to stylist!

Visited In Style for the first time this morning, on the recommendation of my wife. I have a pretty…read morebasic haircut request (1 on the sides, high fade, scissor trim) so I serve as the base line for service at hair studios because my request is quite possibly the simplest. First off, the place feels big. Has nice calming music playing in the background so it's a pleasant experience visiting and even sitting in the chair for some time. The wash was about the same length of time as a wash from other places here in Chinatown, but somehow it was significantly more enjoyable. The people here know what they're doing, and my scalp feels much better than it did before, and I didn't even know if was feeling anything before. Cut was ~30 minutes, and $28 + tip. Overall, it's on the pricier end of what I've experienced so far in Chinatown, although not by much. However, the quality of the cut was much better than others. In other places, it feels a bit more rushed or cursory, but I felt like I was getting focused attention on my cut. He spent a lot of it actually in touch up and layering, which was good attention to detail. Honestly one of the best cuts I've gotten in Chinatown. Definitely beats out in quality over other mainstays like Kevin's, but at a slightly higher price point.

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The stylist was polite enough when I was welcomed in. I told her that I wanted my hair trimmed with…read moremy hair covering my ears, and the top blended in with the sides. She smiled and agreed, and started cutting. In no time at all, she had cut the hair on one side of my head above my ear, which was the opposite of what I asked for, as I have a deformed right ear from decades of combat sports competition, and I wanted it concealed. As she had already ruined my hair on one side, I bit my tongue as she made the other side match it. I was absolutely furious, but what can a stylist do once they've taken too much off? Absolutely nothing. Now I am stuck with a haircut where my deformed ear is visible for the whole world to see because the stylist decided to give me that haircut that she wanted to give me instead of the one that I asked for. I paid for my haircut with a card and departed in a polite manner, but the moment I hit the sidewalk, I could no nothing but scream profanity as the realization that I couldn't cover my deformed ear kicked in. Now I am not only out $18, but I am stuck with a haircut which leaves me open to yet more questions along the lines of "What's wrong with your ear?" [Edit, I called the place and she offered me a refund, but this doesn't undo the damage she did to my personal appearance. I'll take the refund, but this review stands.] I grew the sides of my hair longer specifically to hide that ear, and the stylist decided that she knew better than me where my haircut was concerned, and forced her personal preferences onto my head. That stylist is very fortunate that I have superior control over my temper, because she has left me feeling disfigured with the haircut she gave me, and now that I'm home and trying to style this mess, I see that she couldn't even manage to trim my bangs straight, and the hair on one side is not symmetrical with the hair on the other side. With the mess she left me with, with my deformed ear exposed, I might just shave my head instead of putting up with this terrible thing she did to my head. I am so humiliated that I don't even want to be seen in public looking like this. I went in feeling good about myself and looking forward to the haircut I asked for, and I left with my self-esteem in the gutter. I get upset every time I catch my refection and see what she did to my appearance. I can't go out looking like this. In short, she was absolutely incompetent & unprofessional in providing a haircut according to the very simple instructions I gave her. She shouldn't be permitted to cut hair, and if she has a state license for cutting hair, it should be revoked. The only reason she's getting one star is because I can't give her zero stars. Attached to this review, you'll see two photos detailing how she couldn't even manage to cut my hair evenly. I could have gotten a better cut from a landscaper with a weed-whacker. There is absolutely no excuse for this, and no apology or refund can do undo the damage. I'll have to wear a hat until my hair covers my deformed ear again. Thanks to a stylist who doesn't listen, I get to wear a hat to cover my deformed ear now. As a craftsman and a business owner, I can tell you that this is not how a professional renders a service to a client. **Update** I spoke with the stylist on the phone a short time ago about the refund she told me she would give me, and instead of telling me when I could come down & get it, she began making all manner of excuses as to why she shouldn't refund my money. This is the kind of experience you can expect to have with this hair stylist: first she will ruin your hair, then she will justify her poor work and back-peddle out of any refund she's already offered you. I should have looked at the other 1-Star reviews of this place, because it seems that those people all had a very similar experience to mine. As a small business owner myself, I'm very enthusiastic about supporting small businesses, but not if they're run by incompetent, unprofessional people who refuse to accept accountability for the damage they do, or offer fair compensation in return for those damages.

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Store Front

Francis Salon - hair - Updated November 2026

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