I just had my AC installed and really appreciated the technicians taking the time to answer all my…read morequestions as I'm really clueless about all this stuff. Wayne Sykora, who did my initial visit, advised me on what I requested and didn't try to sell my anything extra that I didn't ask for. Everything went smoothly!

AirZone has helped us out several times over the years with repairs as well as new equipment…read moreinstallations. Most recently they installed a new furnace and heat pump, as well as a new hot water tank. They always do great work for a fair price, and the whole team is a pleasure to work with. Highly recommended.

thank you Kaitly, an amazing technician from Francis, who fixed our AC unit quickly and also for…read morecoming so quickly. We appreciate the service and price was half of what competitors were estimating over the phone. would recommend Francis for great service and honest pricing!

TL;DR/The Short Version: Great experience. Had a gas fitter…read morecome and cap our gas line and an electrician come to set up a 240V outlet when we switched from a gas range to an electric one. The Long Version: When my husband and I bought our house, it came with a gas range. Having grown up with electric, I was really hesitant to keep it and wanted to switch to electric, but I eventually got used to it and we kept it. Not too long ago, the oven bit the dust and stopped working. The elements still worked but I need my oven! So at this point we decided to switch to electric. We needed someone to cap the gas line and install a 240V outlet for the new range. Francis Home Environment was great because they offered both services. We had 2 different technicians of course, but they were both from the same company who coordinated their work. My husband dealt with the technicians and I got to benefit from the results, lol. Terry came in the morning to cap the gas line. He was great. He checked the line in the basement too. Then David came in the afternoon to do the electrical work. He pointed out that the previous owners did not do some electrical work properly and we had live wires just taped up behind our range. We could have gotten electrocuted all these years! Omg! David fixed things up and now we have a new 240V outlet and no live wires just hanging out with their ends taped. Both technicians were courteous, professional and efficient. I liked that they came during their scheduled time window and my husband got a text when they were on their way and he could track their location on his phone. They wore shoe covers in the house as not to dirty the floors. Their price was on the higher end, but we were happy with the whole process from start to finish. We would happily recommend Francis Home Environment. (217)

4 stars = Yay! I'm a fan…read more My first review is always 4 stars, unless the service is beyond my expectations. That being said, I want to leave 5 stars for Capital City. I became aware of this company through a Facebook group I'm a member of. Our living room fireplace would ignite anymore, and since it is over 15 years old, it was WAY overdue for maintenance anyway. Not knowing where to turn, I mined my FB contacts for recommendations. Tim was the first to respond to my online query. Further investigation showed that not only are they a family run business, but they also have an online booking system on their website. I absolutely HATE using the phone, so this was an added bonus for me. After booking online, I got an email reply from Jodie, who needed to slot a new time for me, since the one I chose was booked. She was very accomodating to my schedule. Alex showed up promptly at the time I was expecting him. He got to work right away. He put down a drop cloth to protect the area he was working in. He worked very methodically, clearly not his first rodeo. He answered all my questions, and once finished, presented me with a detailed bill of the work performed, and what he recommends in the future should the same problem persist. I'm a firm believer in supporting local,family owned businesses. If the company excels in customer service the way that Tim, Jodie, and Alex demonstrated, then I pass on the recommendations to my friends and family. And, I put them on my short list of people to call when I need expert help. Capital City Heating & Cooling will be my go-to the next time I need any HVAC services. And, I'm confident they will earn that 5th star on the next visit!

I booked the September promo for my furnace and fireplace. They were able to come by within a few…read moredays. The technician was professional and clean. Thank you!

I requested for an AC repair and 2 technicians paid a visit. They are professionals with the…read moreservice I requested. Since my more than 10 yr old AC split type has no more parts available in the market(circuit board), they gave me an option if I wanted to upgrade it. The price of the new unit was affordable. They even deducted the labor cost of their first visit. Now I've got a new Heat pump condensing unit, with 10 yr warranty. Highly recommended.

From the owner: Locally owned and trusted HVAC business, proudly serving the greater Ottawa area. read more

We had to get our hot water tank replaced recently. Not because there was anything wrong with it…read more(it was still working fine with no leaks) but because it was 13 years old and our home insurance company told us that if we didn't replace it they would no longer insure us for flooding or water damage. We called a few places to get quotes and while Francis Plumbing and Heating was the highest quote, they seemed to us to be the most competent and they had an A+ rating with the Better Business Bureau, so we went with them. Overall, we were very satisfied with them. Their technicians are outstanding. The only problem we had was with their business office. I will explain. So after we decided to go ahead with them, they wanted to send a technician to assess the situation in person to ensure that the price quoted would be accurate. This is great practice in my opinion because if there's something strange about my setup and it's going to cost more money I want to know ahead of time. We made the appointment for a Thursday at 2:00pm. Keith, the technician, arrived at our scheduled appointment. Very punctually, might I add (this is rare in the service sector, so I really appreciated it). He said everything checked out and it will be the quoted price. Great! So the following Tuesday morning, someone at the office called me (I wish I had caught their name because this is where the problem happened). She wanted us to schedule the service appointment. We scheduled it for that Friday for 1pm. I thought everything was going along great. Then on Thursday my husband got a call from the office wanting to schedule the service appointment. He told them that we were already scheduled for the next day at 1pm. They informed him that we were not on the schedule for Friday at 1pm. So at this point I was very upset. I had cleared my schedule to be home and available for the appointment time. I called them back to speak with them and they could not find any record of anyone making our original appointment. By that time their Friday schedule was full, so I had to (re)book for the coming Wednesday at noon. So I was happy that the turnaround time was not that long, but I was annoyed at the situation. Anyway, Wednesday noon comes and very punctually the 2 technicians came. One was named Jeff and the other one I think his name was Liam (he was soft spoken and had the cutest (Irish?) accent). They were very nice and did an excellent job. There was a minor glitch, but they handled it well. After they drained the old tank, they went to get the new tank from their van but then realized that the new tank was dented. So they had to take the new tank back to their supplier to get another (undented) tank. This made the whole job about an hour and 40 minutes instead of the estimated hour if everything had gone smoothly. I was completely ok with this because Keith had told me that it would take anywhere between 1-3 hours, so I was prepared. They had to move our washing machine to replace the hot water tank, and after the job they put the washing machine back to where it was. The floor in our laundry room is uneven so we had some pieces of wood under the washing machine to balance it out. The technicians put the pieces of wood back and re-leveled the washer for us when they were done. Talk about excellent service! They explained the hot water tank to me and told me that they had set the temperature to the manufacturer's suggested temperature. They said I could make it hotter if I wanted, but they didn't recommend that I made it cooler because that could cause the bacteria that causes Legionnaire's Disease to grow in the tank. Good to know! We finished up the paper work and then they were on their way. The technicians that I dealt with with this company are top notch! Their service is definitely 5-star material. However, I feel that I can't give the company as a whole a perfect rating due to the mix-up at the office over the service appointment. In the end it wasn't a big deal, but it made the experience not perfect. Nonetheless I would use this company again and I would certainly recommend them to others.

I cancelled my gold plan but still received an invoice a month later. Repeated calls to the number…read morefailed to speak with an agent ...no email address so I will try another day. Due to the automatic AI you can end up going in circles. Very frustrating

We first used Stan's when the rental water heater in our previous house failed and leaked, and…read moreStan's was the only water heater business who would give us a quote on a Saturday, and deal with Enercare's onerous returns process when you end your rental contract. Since then we've had a second water heater from Stan's, in our new house, and when the 'out of warranty' Sears AC in our new house broke down, Stan's diagnosed an unrepairable gas leak. As the whole HVAC system was elderly and inefficient, we had Stan's replace the whole system, heating and AC, and we were happy with their competitive pricing and quick, careful installation. Since then, routine maintenance has been easy to schedule and well priced, and the technician(s) have been careful, neat and willing to explain what they're doing. They have also replaced parts under the 10 year warranty pre-emptively, when they noticed wear, before the part could fail. We would recommend Stan's without reservation.

We used Stan's for many years. I found that their prices (on cleaning the furnace) went up…read moreexponentially, and their installers/workers were sub par. We have since moved on to another company that charged $25 less this year.

Efficient, friendly service, diagnosed and repaired the issue quickly. Cost was reasonable and…read moremaintenance tips were appreciated!

Very professional service. I will definitely use this company again. Thank you to people who…read moreprovided previous reviews

Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.