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Francis Clark, MD

5.0 (1 review)
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Eye surgery

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3 years ago

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Sterling Optical - Lansdale

Sterling Optical - Lansdale

1.3(4 reviews)
2.7 km

I have been going to Dr. Lipman for many years and he has always been extremely friendly and the…read morestaff was always very friendly while they were in the Montgomeryville mall. When you drive to the new location it says they are open and I never knew, as a long time patient that they closed their new location until I called them to schedule an appointment. Also I know Dr. Lipman was looking to retire and had limited availability but was willing to see the new doctor they had recently hired. When I did schedule at their new location two years ago, it was under new management/ownership, but the new doctor they had was very unprofessional throughout my appointment and treated the staff terribly, I heard she no longer worked there when I called to make an appointment earlier this year, but had to cancel due to being sick. As a long time patient, I would have appreciated a heads up that they were temporarily closing this location as Pottstown is too far for me to travel for an eye exam. It looks like they will be reopening the Lansdale location again in September. I hope they contact their patients to let them know this directly instead of finding out just by searching. As I have been there forever, finding a new eye doctor and starting over it will be a lot so I am hoping they reopen, otherwise I might need to find somewhere else to go.

1 star is too many. Without a doubt the worst customer service ever. Ordered and paid for contacts…read morein early December 2025. Still don't have them as of Mar 7. They never answer the phone, and they don't return messages. I went to the store during posted open hours and no one was there. I only get excuses and never hear a sincere apology. They are completely untrustworthy and seem no better than a scam. You could literally go anywhere else and have a better experience.

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Sterling Optical - Lansdale
Sterling Optical - Lansdale
Sterling Optical - Lansdale

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Francis Clark, MD - opthamalogists - Updated October 2026

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