I GIVE FRANCIA'S FORMAL AFFAIR 5 STARS! I have been using this store for my formal ware needs for nearly 20 years. The Jimmy Francia Team have ALWAYS been super HELPFUL, FAST, and PRICE COMPETITIVE! Their quality is second to none! Thank you Francia's! Dan McDaniel read more

Francia's Formal Affair is a family owned business, that prides itself on providing a quality, tailored, product for both men and women. Located on Airport Blvd, it is a comfortable store with ample parking, amazingly well staffed, and exceedingly well stocked with top notch selections of dresses and every size and style available. I went in, last minute as usual, needing a set of tails for a Mardi Gras Ball. I was surprised to see Jimmy Francia, his wife, and the rest of his family working hard trying to serve both immediate need customers, and a wedding party that apparently failed to make an appointment. They were slammed busy, and still had an organized way of dealing with customers first come first served and made sure to take accurate measurements and even provided sizes for me to try on of every single piece of the tuxedo, down to the collar extension so that the shirt wouldn't be to big under the vest. After giving me an awesome deal price wise, I was very pleased with the transaction. Even if that was the end of the story, I would high recommend them, however the day I was supposed to return my tux, I was invited last minute to another ball, I called Jimmy and for a nominal fee, he gave me a fresh shirt in the same size, and told me to keep the tux another night. The tux fit like a glove, made sure that I was dealt with professionally and in a timely manner, and everything was smooth and well done! Thank you Jimmy and your family for making sure I was well dressed and ready to attend a Mardi Gras Ball, 2 in fact! read more

I just had a great experience at Francias! The staff was extremely helpful and everything fit perfectly. Can't emphasize the great service level. Thanks Angela and Linda!! read more

SEEKING A STRESSFUL WEDDING?? SHOP HERE !!! Weddings alone are stressful times, for all parties involved. The groom chose Francia's for the groomsmen's attire. As for any tux rental I went to get sized/measured a few weeks prior. Everything went smooth as my measurements were taken. Today, 24 hours prior to the wedding, I went to pick up the rental expecting everything to match the sizes that were taken last month. The attendant asked if I would like to try it on, which I'm glad I did. The first step down this dreadful experience, was the shirt which was 1 1/2 sizes too small. I showed the attendant that I couldn't even button the shirt; after trying on two more shirts, we get one that matches the size I told the seamstress weeks ago, easy fix none the less. Next I put the vest on, which is missing a button, and has strings hanging off. Once again not a big deal I get a new one. Next I try on the jacket, which if I sneezed, seams would have busted. The lady who took my measurements let me try on the same small size, and made a point to say I needed the larger size. At this point LINDA (owner) decides to come and join the excitement. Linda didn't look particularly happy so I attempted to make a joke to try, and make her smile. Linda let me know very quickly as she snarled "I'm not in a joking mood" and "I need for this day to be over". Inventive customer marketing technique. Luckily a MUCH MORE PLEASANT gentleman showed up, and was able to help me out. So my whole lunch hour was consumed with dealing with LINDA, and clothes that don't fit or have all their buttons. At the end of the day I am only a single customer, and I am not seeking any type of apology, but to offer perspective to LINDA. My wife and I are 25 years old, had this been a good friendly transaction I would have no reason to seek any other formal attire store for tuxedos/ Mardi Gras tails/ Gowns. So today this establishment could have gained my family's business: 20+ years of Mardi Gras ball rentals Any formal events Our children's homecoming/prom tuxedos/dresses Every single one of our family and friends business. Once again, I know I'm only 1 customer and I'm sure any one that strictly deals with the gentleman, or the young attendant, would love this store. I will not support any local business with someone like Linda collecting the Check. read more

Great service and price Thanks for treating out of town clients with such great service and making this process enjoyable. The owners are very thorough and personable. read more

This is the second time I was forced to use them. The first time, no one knew any better. We encountered problems ranging from stained attire to holes and broken seams. They even took back a bag of the groom's personal studs and cuff links. When we tried to get them back, they "couldn't be found." I just returned my 2nd rental from this place because my friend was on a budget. As we were getting ready before taking pictures, one of the groomsmen noticed that his shirt was incorrect. He had tried everything on in store, but his original shirt was way too big (as was mine). They switched it out for one with the correct size, but the incorrect collar. So, with 5 minutes before pictures, I offered the groomsman my personal tuxedo shirt with correct collar to use for the day. When returning the groom's and my tuxedos, I asked the owner if I could get a credit for dry cleaning my shirt. He promptly said "no" because they had made every effort to get the correct shirt to us (regardless of the fact that we would have been very late for pictures had we needed to wait for them to drive across town). When the owner can't accommodate a customer with something that takes NO EFFORT, it is a sign of bigger problems. Needless to say, DO NOT USE THIS PLACE. Sometimes, it's just better to spend a little more money for quality and not have a business who can't afford to credit you $5 for their mistake. read more

I spent less than 10 minutes here because the customer service was so poor. When i walked in, no other customers were there and it took the woman behind the counter about 20 seconds to acknowledge me when I walked up to the counter. I asked about an upcoming bridal show and she yelled across the store at another employee to find "the form." I walked to the other employee, who handed me a clipboard without looking at me (still engrossed in her conversation with another employee). They offered no explanation for the form, which had a great deal of outdated information on it. When I went back to the employees to ask questions about the form, it took 45-60 seconds for them to stop talking to each other and acknowledge me. They were extremely rude to me when I interrupted to ask about the form, so I handed back the clipboard and left without getting the information I needed. And I hadn't even gotten to the part where I was going to ask about fittings for my bridal party ... their loss. read more