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Chiropractic bodywork

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Indian River Health Center - Dr. Kay Lee

Indian River Health Center

(10 reviews)

Sharing a TERRIBLE experience with a chiropractic office I've been using since 2021. I'm sad to…read morestay, but it took such a bad experience that I'm compelled to inform others. I've been a patient of Dr. Hess at Indian River Health Center since 2021. He's a very skilled chiropractor, and until recently, I continued to return despite what appeared to be ongoing issues with staff turnover and internal/ legal conflicts with other medical practitioners. However, my most recent experience was so unprofessional, disrespectful, and inconsiderate that I feel compelled to speak out. Before renewing my health insurance, I specifically called the office to confirm which plans they accepted. Based on their confirmation, and after double-checking with both my insurance agent and the insurance company, I chose a comprehensive (and expensive) PPO policy **specifically to continue seeing Dr. Hess.** One day before my appointment, his staff called again to verify that my plan was accepted and that my co-pay would be zero. Yet, when I arrived for my appointment, the receptionist abruptly told me they would NOT accept my policy after all. When I reminded her that they had confirmed multiple times that they did, she replied rudely that the only way I could see Dr. Hess was to pay out-of-pocket, and she added, "If you don't like it, you can go somewhere else." I was stunned. This was not only unprofessional but deeply disrespectful on various levels. Patients deserve honesty, consistency, and basic courtesy - not to be misled about coverage and then dismissed. I texted Dr. Hess directly afterward to allow him to address the situation. It has now been over a week, and he has not responded at all. Unfortunately, this silence speaks volumes. I've supported Dr. Hess over the years, even defending him when others spoke negatively about his conduct behind the scenes. But after this experience, I can no longer do so. **No patient deserves to be treated this way.**

He is a good chiropractor but he has no idea what is going on behind his back! He allowed his rude…read moregirlfriend to take over office manager position! We were with him 3yrs and she took us off his schedule with zero notice! My mother died that same week and we could not come to our appt. We called MANY times asking to speak to him. His girlfriend prevented it and we were dropped like a hot potato. We saw him twice a week for 3yrs and are not happy the way we were just dropped and our phone messages were not answered after that! No loyalty and a rude office manager!!

Fran Addeo - chiropractors - Updated May 2026

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