Losing a loved one is hard, and the grief intense. In the midst of your sorrow somehow you must make decisions & plans for their final arrangements. Not easy... For me, especially difficult after losing my dear Mom, Rose Marie. The load can be lightened with the support and help of family, friends, and loved ones... Even the businesses that provide the needed services can be a great comfort and support. That was the case with the businesses that came along side us... From the 2 funeral homes, transport services, churches, cemetery, ministers to caterers, they were wonderful... With one exception: Fram Monument Company, and more specifically Niv Fishbein. To be as fair as possible, I waited to write this review to give him a chance to keep his promise to me... He was contracted and paid Feb 7th, 2017 and it is now May 3rd, 2018 and things are still not completed as agreed upon! That's a year and 3 months later. I guess he thought I would just go away, and actually in a way I would have just not reviewed him at all, despite his many screwups, if he had started keeping his word! Since to this date he has not, here goes: He was paid to engrave Mom's name on the Family monument and also create a personal marker for over her resting place. This was to take "a couple of months", which would be sometime in April 2017. Because he had provided the same services, in the same cemetery, for my Aunt, I had no 2nd thoughts about trusting him. In August I planned a trip to Mom's graveside. I would fly in from California to Connecticut, pick up my 88 year old Father and other family to drive to Maryland in a rental Van. Hotel rooms were booked, tickets paid for. After arriving on that East Coast we received a request to RESIGN paperwork to go into the cemetery and do the contacted work: 6 months later- 4 months more than promised! His reason: The cemetery was making it difficult to get it done. He used that excuse many, many times... Never taking any responsibility for his complete lack of communication. I contacted him telling him about the trip.. He assured me he would get it done in time, yet when we arrived it was not. After arriving in DC I told him we were leaving to drive back on Tues, and he said he had finally gotten permission from the cemetery to do the insulation and engraving: HE PROMISED TO HAVE IT DONE BY MONDAY, THE DAY BEFORE OUR RETURN TO CONNECTICUT. Not only was it not done, but he didn't call to tell us it wasn't done and we were leaving to drive to the Cemetery! Before we walked out I called and got his assistant Joanne who informed me the work hadn't been done... She gave a genuine apology, the only sincere one we have received thus far. Niv only gives excuses. On September 8th, 2017 I got a picture of the monument engraving, But because of his track record I requested a picture of the marker as well. On Oct 20th, 2017 by email, he promised to get me a picture of the marker, yet nothing. Again I reminded him of his promise, and on March 15, 2018 he once again committed to giving it to me. Still nothing! The work that is completed is quite good... But is that really enough? To be treated so carelessly oduring a time of great grief is not only insensitive, but ultimately disrespectful. Why even put yourself through that when there are other choices? I am currently back on the East Coast planning another drive down to Mom's resting-place. Maybe he did to work maybe he did not. It's a true guessing game, and so unnecessary for him to put our family through this added stress as we heal from our loss. Niv, you can continue to say "THE CEMETERY MADE ME DO IT" but they certainly played no role in your poor communicating, your not keeping your word, and your overall lack of integrity. A little personal responsibility and humility would go a long way for you. I gave you one extra star because of Joanne as well as the gesture you made in refunding the engraving charge. read more