When my "Buddy-dog" was still with me, I used to frequent this PetSmart because of their fine…read moreselection of items, professional service, and prices. My granddoggie was coming to visit and I was asked to pick up a few things. I couldn't find what I needed near my Carrollwood home, stopped back at my condo, and pulled up PetSmart online. I IMMEDIATELY found what I needed at a terrific price, and ordered it. I wanted to beat the storm to pick it up, so I called to see where I was in line. Trevor took my call and said he would be glad to go pull it. I scooted out there and Trevor was ready for me....had to offer me a substitute on one item because the one on the shelf had a bit of damage, but offered me the bit larger one at the sale price. I was ever so pleased with his concern and his resolution. My former store is one that will fill future needs and I am definitely going to recommend them to others. THANK YOU, TREVOR and PetSmart, Citrus Park!!

I've been a loyal PetSmart grooming customer for years and pay monthly for a package, yet the last…read moretwo bookings have gone wrong. Because your site/app won't let me book, I've had to call in -- and both times the associate booked the wrong service code. My dogs needed a full haircut in June and again in July, but was only booked for a wash, which keeps pushing their actual haircut further out. The app is no better: when I log in, it asks me to "add pets" as if I'm brand new. After years of monthly payments, my pets, service history, and package details should already be on file. Two clear problems: 1. The online/app booking flow is broken for existing loyalty customers -- I shouldn't have to re-enter my pets every time. 2. Phone associates are not equipped to book grooming correctly and are selecting the wrong service codes. Please fix the app so long-term customers can self-serve, and retrain phone staff on grooming service codes. I'd also like my dog's next haircut prioritized to make up for the two missed ones.

Stopped by to grab my baby some special treats for her birthday. It was our first time visiting and…read moreservice was friendly but not overbearing which is perfect since my little one prefers love from afar. She loved sniffing around and picking out treats. I loved the variety in treats and sizes since my baby is a big pup. Stopped by again recently and nabbed some of their Halloween treats! My pup loved the taste and I loved the designs.

Another awesome visit for our Benny who is now getting very comfortable here…read more The staff is welcoming, caring and very professional. Our little guy always looks so darned handsome and cute after each grooming. So glad we gave this place a try. They do have a way with pets - you can just feel it. Also they include some real nice extras if you book while checking out. Which we do every time now. One last point. If you live in Westchase, the location is very convenient. I highly highly recommend them. You and your fur babies will be very happy.

Good prices, plenty of choices, welcoming & friendly staff. Ordering online for pickup couldn't be…read moreeasier either if you're in a hurry. Highly recommend this store for your pet needs.

Always have a good experience. We order online and then pick it up. There certainly isn't a lack of…read moreproduct and if you do need something they are always willing to help. The pricing is on point too!!

My wife and I are total regulars -- we basically live here! We always roll up with our three furry…read morelittle chaos gremlins so they can zoom around and burn off that endless puppy rocket fuel. Even Coco, our 19-year-old queen, turns into a zoomie machine and runs around inspecting everything like she owns the place. My wife grabs an ice-cold Coke and settles in for the best doggy reality show in town, while I crack open a beer and play endless fetch with our Border Collie -- because apparently his "off" switch is still in the mail!

This place was so much fun, and we didnt even bring a dog. Like a dog park with drinks, a cool…read moregift shop, no dirt, and a membership fee. So free without a pet $10 day pass, and different levels of membership so ask the desk. If was nice playing with other people's dogs and meet other people. Clean place, nice people, and of course doggies. Oh and you can buy tunes to play on the speaker. Great place to spend some hours. Elevate your dog park experience.

I love this groomer and this is the only place I take my baby girl to be groomed. They are very…read morekind and calming to her even though she has separation anxiety and they do a great job grooming her. They also take beautiful photos of her and send them to me. They even went above and beyond the last time and included my son in the photographs. The only downside is that they do book out for appointments and it is pricey, but you really do get what you pay for. Highly recommend this groomer!

Very convenient location! They listen to what you want for your dog. They always do a good job and…read moreare reasonable with the prices. The only negatives I have are that they cage their dogs and there's no way to make an appointment online. You have to call or make an appointment with them in person. Overall this is a great grooming location for your pets!

Love this shop! Have bought several birds over three visits. These folks are always gracious and…read morefriendly, and my birds are very healthy!

Got a beautiful and sweet budgie from Gomez Pet Shop. He appears very healthy and is a good boy. I…read morenamed him Angel because he has clearwing mutation which makes the tips and ends of his wings lighter, reminiscent of angel wings. He has the cutest wittle pink toes.

Excellent and easy to book grooming services for a small long haired mixed breed dog.read more

I have been a customer of Petsmart located at 3130 Tampa Rd., Oldsmar, FL for many years and slowly…read morewatched customer service decline. You have to search hard to find an employee to help you find an item and when you do find an employee they behave like they really don't want to be there. The employees have no customer service characteristics at all. I just get a blank stare and no personality whatsoever like they are all on the spectrum. I needed to find a specific dry dog food and it was hidden behind all this other dog food, totally unorganized! On occasion they are out of stock of an item or I can't find it and struggle to find an employee to help me. The most recent incident I had was paying $149.00 for dog training sessions, the cashier gave me a starting date, I arrived with my dog and told the class is full. WHAT? Why was I not notified with a courtesy call and given a rescheduling date? Once again, poor customer service and an unorganized store! My guess is Petsmart pays low wages, therefore employees have low moral and very poor training. On a more positive note, there is one lady cashier who is really pleasant and helpful. Corporate needs to step up and smarten up and live up to their name Petsmart!

This location is the only place where you can watch a hamster wash its face like it's prepping for…read morea date... then immediately turn to mount a mountain (or pit, or whatever crater of bulk cat litter is called). It's literally a sandbox of affordable cat litter. 11/10, free rodent show included.

I love getting my pug groomed at this Petco location. The entire team is great but wanted to shout…read moreout the wonderful Destinee! She takes the time with my dog to ensure she has the most wonderful grooming day. Destinee remembers my dog's likes and dislikes I don't even have to remind her. The care that is put into my dog's grooming is top notched. My dog is in great hands when she comes to this Petco. I recommend this location to every dog owner.

I brought my pup in for the self service wash today. I have never been there before. They were…read morereally nice. The girl at the register gave my pup a treat and rang us up for the wash. My little guy was great during the wash. After I tried to take him around the store but he was being bratty. I had to clean a few of his messes. At that point I just brought him home instead of getting a treat. The service was great. They showed me how to use the tub and they had doggie soap for washing. They also supplied dry towels. They have a dryer, I've never tried one with my little guy so I didn't bother to use it. It made it much easier than washing him at home.

Love that they have someone dressed as a "Santa" (see photo) to photograph with your pets but you…read moretake the photo during the holidays. You can get some great deals sometimes and most items are similar in cost with other pet stores.