No specifications regarding placing life saving vet prescribed foods or meds online. If your pet…read moreneed something asap from your vet do not buy from here they will make you wait days yes even with a prescription. Thank you Petsmart for the inconvenience and having to pay double to get my dog what she needs right away. I will not be a Petsmart regular customer any longer.

I will not take my dog for grooming anymore at PetSmart, especially the 12835 Citrus Plaza location…read morein Citrus Park location in Tampa, FL. They gave my dog a haircut I didn't ask for plus they charge me an extra $10. It seems like the groomers are "in training" and not "professionals".

I brought my dog here to get his anal glands expressed, as he had been showing signs of needing…read morethis done for a few weeks. The staff was initially very polite, took my dog back, and I paid for the services. In under a minute, they brought my dog back out, and said he did not need the procedure done. When I began to challenge and question, they replied that usually dogs show signs when this is needed. I responded that he had shown signs, has for weeks, and I've been doing this for six years with him and know when it's necessary. The staff was young and looked back at me with blank eyes. When I asked for a refund, since the service was not even done, I received a response of "I could get in trouble." Why not bring a manager out then? To not provide a needed service for my dog and then refuse to give me a refund is absurd.

Brought my rescued Maltipoo, Bailey to see Caroline. 100% positive experience and Bailey came home…read morelooking and smelling terrific. This was her fist time going to a grooming salon, and wasn't sure how she's handle it, but she did really well. Tear stains gone and she is all cute and fluffy! Highly recommend - ask for Caroline!

Good prices, plenty of choices, welcoming & friendly staff. Ordering online for pickup couldn't be…read moreeasier either if you're in a hurry. Highly recommend this store for your pet needs.

Always have a good experience. We order online and then pick it up. There certainly isn't a lack of…read moreproduct and if you do need something they are always willing to help. The pricing is on point too!!

My wife and I are total regulars -- we basically live here! We always roll up with our three furry…read morelittle chaos gremlins so they can zoom around and burn off that endless puppy rocket fuel. Even Coco, our 19-year-old queen, turns into a zoomie machine and runs around inspecting everything like she owns the place. My wife grabs an ice-cold Coke and settles in for the best doggy reality show in town, while I crack open a beer and play endless fetch with our Border Collie -- because apparently his "off" switch is still in the mail!

Amazing concept! Attentive staff and a good vibes. The dogs are well monitored and the area is well…read moremaintained. There are several fun events.

the best for grooming your pets…read more the best experience ever!! thank you very much!! my first time a this place is was really good.

I love this groomer and this is the only place I take my baby girl to be groomed. They are very…read morekind and calming to her even though she has separation anxiety and they do a great job grooming her. They also take beautiful photos of her and send them to me. They even went above and beyond the last time and included my son in the photographs. The only downside is that they do book out for appointments and it is pricey, but you really do get what you pay for. Highly recommend this groomer!

Love this shop! Have bought several birds over three visits. These folks are always gracious and…read morefriendly, and my birds are very healthy!

Got a beautiful and sweet budgie from Gomez Pet Shop. He appears very healthy and is a good boy. I…read morenamed him Angel because he has clearwing mutation which makes the tips and ends of his wings lighter, reminiscent of angel wings. He has the cutest wittle pink toes.

Excellent and easy to book grooming services for a small long haired mixed breed dog.read more

Nightmare! The fellow who was his groomer.... nice guy,…read moretried to be helpful.... but.... our puppy was left half trimmed... mattings half removed.... still dangling.... a mess. Store manager(also responsible for grooming) thought it was taking too long and had the groomer stop mid dog, blamed the dog. Would not even talk to me. Our regular groomer could not schedule.... so, been to a Pet Smart before.... generally ok..... Puppy was going to a Yappy hour... needed to look smart..... ended looking like he had been put through a blender. Hard to conceive of a worse experience.

When you have any animals how can you not love pet stores. You always want to please your animals…read moreby bringing them toys and treats that are healthy so you look for different pet stores and get them something special. When I'm not so happy with is the staff. Appears that the staff runs hot and cold some people are into their job and very informative others don't know anything about anything and don't even know the right direction to point you in. They're the ones that know nothing I find it quite discouraging and it lessens my desire to go into this store. As the prices are not cheap, I would like to know more about what I am purchasing and like a reputable sales person to tell me what they have available. Unfortunately this is not always available or the case in this particular store. What's a girl to do? Love your animals and get them whatever you can but don't settle on mediocrity, ever.

My wife scheduled an appointment with Vetco for 2/27 at 2:30pm because our dog had diarrhea. She…read morealso has a heart murmur, so dehydration is always something we take very seriously. The office texted earlier that day asking if she could come at 2:00pm instead. She said she would try. Unfortunately, rain and traffic delayed her, and she arrived at 2:10pm. The waiting room was empty and exam room doors were open, but she was told they could not see our dog because she was "late" for the earlier requested time and their schedule was completely full. They offered to reschedule for the next day. As a worried pet parent, that was incredibly frustrating and upsetting. She immediately called Banfield Pet Hospital (PetSmart). Even though they were fully booked, the receptionist kindly checked with the medical team. Within 30 seconds, he told my wife to bring our dog in. They were clearly very busy when she arrived, but you would never know it from the way she was treated. The entire team -- from the front desk to the vet tech to Dr. Gupta -- showed such kindness, compassion, and professionalism. They took their time, answered her questions, and never made her feel rushed or like she was a burden. As upsetting as her experience was at Vetco, we're incredibly thankful it led us to Banfield Animal Hospital of South Tampa. They earned a new client that day. Thank you PetSmart. Shame on PetCo!

I brought my pup in for the self service wash today. I have never been there before. They were…read morereally nice. The girl at the register gave my pup a treat and rang us up for the wash. My little guy was great during the wash. After I tried to take him around the store but he was being bratty. I had to clean a few of his messes. At that point I just brought him home instead of getting a treat. The service was great. They showed me how to use the tub and they had doggie soap for washing. They also supplied dry towels. They have a dryer, I've never tried one with my little guy so I didn't bother to use it. It made it much easier than washing him at home.

Love that they have someone dressed as a "Santa" (see photo) to photograph with your pets but you…read moretake the photo during the holidays. You can get some great deals sometimes and most items are similar in cost with other pet stores.