the local staff was nice and the local administrator caring and a bit overworked. but there was very little structured activity to keep the seniors engaged and mentally active. further, there were issues with ensuring resident privacy and hygiene. seniors would walk in on each other while they were in the bathroom. there were episodes where residents would walk into one another's bedroom and pee on the floor or in the closet. some of these problems you could expect from a memory care facility. the contract is written mostly from the perspective of management, meaning it's all about their rights and not so much for the residents. best advice is to have a lawyer go over the contract before you sign and don't make a hasty decision. the front end community fee was pretty steep and you don't get much for that. the back-out clause is a requirement for 60 days notice which clocks from the beginning of a new billing cycle. so if you don't think the place is right for your senior, and you leave immediately, you could get hit with two months or more of fees. this is about double the cost of backing out at other places, so it's also very steep. further, management plays a shell game over any disputes, so the local administrator will say it's out of her hands, the regional administrator, Kathleen Goodwin, will also kick it upstairs, and the CFO, with whom the buck supposedly stops, simply will not take calls or return them. we regret our decision to use this facility. it cost us far more than it should have. my advice is shop around a bit more. there are better places, and if you have to keep your senior in an expensive interim hospital/nursing care situation meanwhile, remember that even the short term cost of that will be cheaper than signing up with this group. also, when Goodwin quotes you any prices, I recommend you either record the conversation or get it in writing. read more
