My (then) 93 year old grandmother lived here for about a year when she had taken a bad fall in her…read moreFlorida home at 92.5, and needed additional care. The care she received here was SOOOOOO GOOD that an amazing this happened... She was transferred out of Pine Run (usually a one-way ticket) to Assisted Living at Lakeview's "The Arbor" unit. - where she lived until she died at 96. The staff and aides here were very, very loving, caring & attentive to my grandmother. The only reason I did not give them 5 stars is that sometimes the place smeeled really, really bad (it never stank at Lakeview). The need to check the sanitation on the 5th floor.

My mother is staying there following hip surgery. We are actively looking to get her out as soon as…read moreshe is more mobile, but none of us have the money to move her to a fancier facility, and we are waiting on contact from contractors to make her home more disabled-friendly so she can return to it. Agree with the other assessments below, from what my mother and other people who have seen the place are saying. There is no communication with the hospital regarding medications, you cannot find a nurse or doctor to talk to, the medicine she was on and needed to still be on for UTI was stopped...she cannot seem to get it started again... yet she is not being attended to with regard to hygiene, and the need to be helped to the bathroom. When I spoke with her this morning (I am out of state at the moment), she was looking around for towels within reach to put underneath her because they didn't answer any calls to help her to the bathroom! Are they too busy? She said she sees on them out there watching sports on TV? I guess on break, but (!). Very old facilities inside (not updated anytime recently) and she says it smells bad. She says the staff are not very kind to her (in addition to the neglect over the hygiene issue - they might be burnt out and understaffed, that is my guess - but she seems intimidated at their "resentment of the patients"-type attitudes and glaring). She is not a high-maintenance person/Karen-type demanding person. Just having some mobility and UTI/urgency issues after surgery. My guess is that it has gone downhill since the review in 2009 (13 years can make a big difference in the state of a building). Looking forward to getting her out of here.

My Mom moved into Mercer Hill in October 2022. She was so excited for all of the opportunities and…read moreamenities promised at the time the contract was signed. There were many positives about life at Mercer Hill. Beth Lynn, Activities Director and McKenna Kingsbaue, Associate Activities Director are amazing. They treat the residents with respect and compassion. They work hard to plan trips and activities that will interest the residents and my Mom loved both women. Unfortunately, my Mother fell ill in December and was placed on Hospice in January. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. However, instead of being met with concern and compassion I was met by Daniel Thompson, Guest Services Director with attempts to block my Mother from being in her own home in her final days. While still getting my Mother settled into her bed and hospice arranging care, Daniel came up to my Mother's room to confront me about bringing her back to her apartment insisting that they have never had anyone on hospice on the Independent Side. (so the obvious concern was that Mercer Hill would not be profiting off my mother's last days). I explained to Dan that I had arranged all of my own care and that Mercer Hill would have no responsibilities and as she is on the Independent side this fits with the message that Dan consistently delivers to the residents stating that residents on the independent living side must care for themselves despite their own website stating differently. When I let Dan know that my Mother and I would not be leaving and informed him that I would sue if necessary he stood 10 feet from my dying mother and laughed. As I pushed back on Dan, letting him know that I intended to grant my Mother's wish to die at home he informed me that he would need to speak with Debra Bodner the General Manager and ran off downstairs. At no point during this brief and unsettling conversation did Dan ever ask about my Mother, express concern for the fact that she was on hospice and clearly ill or even ask how I was doing under the circumstance. When Dan returned 30 minutes later with Beth Lynn the Activities Director Dan still expressed no compassion or concern for the situation and very haughtily stated that "she can stay as long as she has 24 hour care". When I confronted Dan about his attitude and the fact that he had the indecency to laugh at me while my Mother lay dying he again began to laugh and told me that he brought Beth with him to show compassion. Let me remind you, Daniel Thompson is the Guest Services Director. His job is to take care of the residents, listen to their concerns and address them as necessary. Dan is never out among the residents, he shows no interest in the residents or their well being. Shortly after my Mother's death, while speaking with one of my Mother's friends, Dan walked by and the friend referred to him as the biggest Dead Wood at Mercer Hill and stated that he is worthless. After learning how my Mother and I were treated in her final days, many residents complained to me that neither Dan nor Debra had any concern for the residents and that if complaints were made by the residents they were summarily ignored by Dan and Debra. An experience I had myself when talking to both after Debra raised my Mother's rent $500 per month (a 40% rent increase) on her first anniversary. Debra Bodner, as the General Manager showed absolutely no empathy for the fact that the residents lived on a fixed income and that a 40% rent increase was in fact cruel and unethical. It concerns me that Dan and Debra are running Mercer Hill as I have seen many negative affects from their obvious lack of concern for the residents and hope that the owners of Mercer Hill realize that a community with many wonderful features is slowly being destroyed by the very people whose job it is to care for and protect the residents, Daniel Thompson and Debra Bodner.

Don't do it! Don't get fooled with all the bells and whistles. Horrible place for any family…read moremember who has dementia, or can't advocate for themselves.

We cannot put into words how wonderful The Solana of Doylestown has been for my mother who has been…read moreresiding there since April 2022. It is clean, bright, and cheerful and is incredibly well maintained. If you are looking for a place where your loved one will be treated with love, and compassion, and where they are respected and safe, this is the place for them to reside. As you enter the Solana doors you are always greeted with a smiling and professional receptionist. Joanne has been such a pleasant source of supportive care with her sweet and caring disposition. In 2024 my mother transitioned over to the Memory Care Wing. Alaina, the Memory Care Director was amazing throughout this difficult process. Her empathetic care, gentleness and patience has warmed our hearts as my mother always has a smile on her face when Alaina is present. The staff, including the aides, nurses and med techs are extremely attentive to each resident's needs and treat everyone with respect and warmth. Whenever my family has questions about my mother's health concerns, Adria, one of the nurses, has been incredibly supportive with her medical expertise and follow-up. A special shout out goes to Steve for his wonderful sense of humor and warmhearted personality. He keeps the residents active with such activities as daily aerobic classes, craft activities, weekly live music, lots of card and brain games and scenic drives. The care and respect that is given to each resident and family member is commendable. Thank you all at The Solana for being such shining stars, for loving Mom and for all that you ALL have done for our family.

My father was a resident of The Solana Doylestown Memory Care for 3.5 years. The first couple of…read moreyears was more than I could ask for. The staff was constant, receptive and always seemed caring to residents and families visiting their loved ones. Unfortunately, the past 2 years have been so very disappointing. The staff was constantly changing and lacked continuity which is exactly what people with dementia need. I would walk in and the staff never acknowledged me. Half of the time, the staff were sitting around on their phones ignoring residents. My father's room was always dirty. There was one occasion where he or another resident had an accident and there were feces all over the carpet and walls of his room. I asked them to please clean it up and I was told that maintenance was not working on Sunday's so it would have to wait. The next day I returned and the room was still in the same condition. My father has since passed and the last few weeks of his life at Solana were stressful and heart breaking. He was falling up to four times per day and still staff did not assist him to his room. It is important to mention that the newly assigned director of the facility should be ashamed of himself. He does not follow through with anything that he promises and is unprofessional. The facility shows nicely, but don't let the lovely decor fool you.

My parents aged out at Telford, starting in independent living and then moving through every level…read moreof care that they had (Skilled, Personal Care, and finally Memory Care). I was not a fan of them moving in due to my perception of "nursing homes" but I learned otherwise in the four+ years they were there. Literally every single person we interacted with from the nursing staff to rehab to cooks, laundry, maintenance staff, etc. was like family. The professional level of care that my parents received (and us as their family) cannot be overstated except to compare it to the compassion that went with it. We were really clueless about what the last years of their lives was going to entail, and the staff here did it so much better than we ever could have. My husband and I ended up getting on the waiting list and now have a deposit down on one of the carriage homes being built; it doesn't get any better than this for end of life experiences. Aside from the fact that the carriage homes are gorgeous, the kind of care that is there as a "safety net" is exactly what we want. The added bonus is us both being on the same campus if one of us starts to fail in later years; not only does the other one not have to move, they can walk to visit, take meals and do activities together, and in some cases actually be together in the advanced care. (My parents were together in Memory Care.). I highly recommend Lutheran Home @ Telford.

I toured several facilities in the area and Telford Lutheran Community was the best choice for my…read moreparents. They have all levels of care. My father moved into independent living while my mom had to go into skilled nursing. My father is able to visit my mom everyday since they were located within the same campus. Bad weather no problem, you only have to walk across an enclosed bridge. The various levels of care both my parents have been receiving is exemplary. Telford Lutheran is like the Ritz Carlton of care facilities. When I would visit my Aunt in Florida I wondered why she did not get the same care at her facility. She was paying almost the same every month. Telford may be a little more than other communities but it shows in the care and people they hire. If you are searching for a place for your parents I would put Telford Lutheran on your list to review. You will not be disappointed.

Everyone is great to work with here. I would trust my loved ones with Spring Meadows care.read more

My son was there for 13 months and aside from the therapists, a few good nurses and a couple aides,…read morehis care was deplorable. Administration does a terrible job with communication, the food is barely edible. It took so long to get my son's diet correct (months) and when they finally did, it was cold with absolutely no taste whatsoever. I walked in to him being fed in a reclining position! He was dropped from his lift 3 times, his peg tube was yanked out during a night time changing! I was later told no incident reports were filed for these things!!! One day he had his roommate's clothes on, and his roommate had his on, as well as being in my son's custom wheelchair!! The mistake was very visible as they were completely different sized men, and both looked strange in what they were wearing. Complaints go unanswered for days weeks and months. The building itself is so poorly maintained, and absolutely filthy. I kept a bottle of Pine-Sol spray so that I could spray my son's bathroom down when I visited, so that I was able to use the faucets to wash him. Often times his roommates feces would be on the toilet the wall and the sink. The soap dispenser was broken for six weeks before I finally got administration to put a new one in. Safe to say, no one was washing their hands, but me! Often times, the same washbasin was used on all four roommates head to toe. I complained about this several times, absolutely horrified at how unsanitary and grotesque it was, and yet it took weeks and several complaints, before it was rectified! My son's clothes were mixed in with the community clothing, although there were signs everywhere saying that I did his laundry, subsequently, half of his clothing went missing, which was expensive. It is a revolving door of staff that spoke very little English, so it was very frustrating for many of the residents as the staff had no idea what they were saying, so naturally couldn't attend to their needs. Literally, call bells went unanswered for over an hour sometimes, while staff were on their phones. My son was fearful of his safety and well being. The final straw was an extremely dangerous situation that could have caused serious harm, or much worse, had I not walked in when I did! BEWARE!!!!

They are amazing and so caring and loving . The guest service are amazing .my mom made so many…read morefriends and are so happy . I would give it 5 stars