They are a personal care home but only have memory care at this location. There are some really…read moregood staff members here that make me feel confident that Mom is being taken care of. We've had a good experience with detailed communitcation from Mary the director. We really appreciate what they do for Mom because it was just too much to keep her home, it wasn't safe anymore.

My wife has been a resident at Arden for six months. Our experience has been outstanding. The…read morefacility is well maintained, and the staff is very attentive to the needs of both the residents and their families. They keep us well informed, and attend to requests, for either information or services, promptly, competently, and cheerfully. [name removed] in particular consistently goes out of her way to help us. She recently started showing prospective clients the facility, and does a great job of that. She doesn't just talk, but encourages the visitors to talk to residents' families to get another perspective. We are well satisfied.

My Mom moved into Mercer Hill in October 2022. She was so excited for all of the opportunities and…read moreamenities promised at the time the contract was signed. There were many positives about life at Mercer Hill. Beth Lynn, Activities Director and McKenna Kingsbaue, Associate Activities Director are amazing. They treat the residents with respect and compassion. They work hard to plan trips and activities that will interest the residents and my Mom loved both women. Unfortunately, my Mother fell ill in December and was placed on Hospice in January. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. However, instead of being met with concern and compassion I was met by Daniel Thompson, Guest Services Director with attempts to block my Mother from being in her own home in her final days. While still getting my Mother settled into her bed and hospice arranging care, Daniel came up to my Mother's room to confront me about bringing her back to her apartment insisting that they have never had anyone on hospice on the Independent Side. (so the obvious concern was that Mercer Hill would not be profiting off my mother's last days). I explained to Dan that I had arranged all of my own care and that Mercer Hill would have no responsibilities and as she is on the Independent side this fits with the message that Dan consistently delivers to the residents stating that residents on the independent living side must care for themselves despite their own website stating differently. When I let Dan know that my Mother and I would not be leaving and informed him that I would sue if necessary he stood 10 feet from my dying mother and laughed. As I pushed back on Dan, letting him know that I intended to grant my Mother's wish to die at home he informed me that he would need to speak with Debra Bodner the General Manager and ran off downstairs. At no point during this brief and unsettling conversation did Dan ever ask about my Mother, express concern for the fact that she was on hospice and clearly ill or even ask how I was doing under the circumstance. When Dan returned 30 minutes later with Beth Lynn the Activities Director Dan still expressed no compassion or concern for the situation and very haughtily stated that "she can stay as long as she has 24 hour care". When I confronted Dan about his attitude and the fact that he had the indecency to laugh at me while my Mother lay dying he again began to laugh and told me that he brought Beth with him to show compassion. Let me remind you, Daniel Thompson is the Guest Services Director. His job is to take care of the residents, listen to their concerns and address them as necessary. Dan is never out among the residents, he shows no interest in the residents or their well being. Shortly after my Mother's death, while speaking with one of my Mother's friends, Dan walked by and the friend referred to him as the biggest Dead Wood at Mercer Hill and stated that he is worthless. After learning how my Mother and I were treated in her final days, many residents complained to me that neither Dan nor Debra had any concern for the residents and that if complaints were made by the residents they were summarily ignored by Dan and Debra. An experience I had myself when talking to both after Debra raised my Mother's rent $500 per month (a 40% rent increase) on her first anniversary. Debra Bodner, as the General Manager showed absolutely no empathy for the fact that the residents lived on a fixed income and that a 40% rent increase was in fact cruel and unethical. It concerns me that Dan and Debra are running Mercer Hill as I have seen many negative affects from their obvious lack of concern for the residents and hope that the owners of Mercer Hill realize that a community with many wonderful features is slowly being destroyed by the very people whose job it is to care for and protect the residents, Daniel Thompson and Debra Bodner.

Don't do it! Don't get fooled with all the bells and whistles. Horrible place for any family…read moremember who has dementia, or can't advocate for themselves.

Bristol house memory care is what our family selected after touring more than a dozen in the area…read more The staff is carrying and very professional. The food is good and very tasty. Communication with any member of the staff and the owners is fabulous. The residents enjoy the activities and get engaged. It's a newer facility that is kept clean and maintained well. I recommend that anyone who is considering a memory care facility to tour this place and compare against any. I can't say enough good things.

My Aunt is currently a resident here. This place is the worst - insufficient staff, horrible food…read moreand management does not respond to complaints. My Aunt recently told me about the fire alarms going off at all hours of the day and night. I experienced it first hand a couple of days ago. While visiting the alarm went off and it was so loud and startling. I can't imagine having to deal with this on a regular basis. Apparently one of the residents is pulling the alarm and management doesn't know how to deal with the problem. Recently one of the residents came into my Aunt's room and startled her. My Aunt went out into the hallway and screamed for help - no response. When she tried to re-enter her room, the intruder shoved her. This is not the place for my loved one, nor is it for yours! They certainly put on a good appearance as it is clean and most of the aides are nice but management is horrendous. Older people deserve to be safe and have decent meals. This place is a disgrace. I'm sorry that I had to give 1 star in order to post my review.

Here is my experience with Ann's choice assistant living (Rose Garden / Memory care). It's sad as…read moremy grandfather has enjoyed the Ann's choice building for over 20 years. He was like the 3rd or 7th person that moved in. His picture was even in the advertisements for Ann's choice and he has had some of the happiest times at Ann's choice and met amazing friends but we unfortunately realized too late even though people warned us that there is a huge difference between Ann's choice and Ann's choice assistant living - memory care (The rose garden). One is great and the other is all about profit and provides borderline abuse of its residents. I just want to warn others that when it comes time for 24/7 care of the people you love in their last moments please pay for 24/7 care in their apartment. Also don't use Ann's choice in room care staff and they hate their jobs and just babysit while looking at their cell phones. They are not "care givers" they are baby sitters who doesn't even talk. It will be a 21 year old girl with nothing in common and just goes on Facebook the whole time. Please please hire a 24/7 care company to come to their room. We actually found a company that could do that for less than Ann's choice assistant living (have to look around) and had the nicest most caring staff but unfortunately when we were moving him Ann's choice assistant living staff man handled him and made him start actively dying so we could not move him into the ambulance and back into his apartment. I know 100% my parents will be getting a lot better then this. So sad. See below for a list of the unbelievable horrible experience from the memory care and to a some what lesser main rose garden area. 0. Given the wrong type of drink very fast and started choking on it. Could only have liquid and it was thick. 0. Yelled to get up now when getting dressed or moved 0. Socks upside down which caused a fall. 0. Felt the need to tried to bribed staff w/ food for better care. Really under staffed with people from Jamaica. I guess they import staff to save money. 0. Had to kiss ass of staff to prevent abuse. Felt if you complained or said this was unacceptable they would start abuse. 0. He was freezing because they Kept changing AC to like 50 or 60 degrees even though they kept saying this is his room. We asked everyone so many times please leave the AC were it is at he is getting very uncomfortable. At one point we come in to find him laying in his underwear in a freezing room. 0. They are so understaffed they don't Treat these people like humans but animals. They have zero kindness. These people are just doing a job. Clocking in and out and you can tell they don't like their job and it's just a paycheck to them. You can also tell that management sees just profit and nothing else. From day one at Ann's choice i thought it was weird how small the assistant living building was. I watched as it got build and went in when it first opened. Now I get it. All about profit. Takes months for room to open then you wish you never got in. 0. Trash everywhere. They have the smallest trash cans in the room I have ever seen and don't empty them enough so we had to pile trash on the floor. The nurse also knocked over a plant and just left dirt all over the room. We had to clean it up because we were afraid they would try to bill us for that as well. 0. Tried to charged us more then contract 0. Lied to us every day 0. Stole items from a soon to be dead man that Medicare had given us like a walker and things like that. Just gone. The staff stole it. But it gets even better. We had a large wide blue cushioned chair we brought from his apartment in Ann's choice main building that went missing right after he died. Stealing more items from a man that has only been dead for an hour. I guess they really really want that room ready for more profit. His body was still lying there in the room as they stole our furniture. I can't believe it even as I type this. Who the hell runs this place. We needed to trash it at some point anyway so they kind of helped us but really???? 0. Residents yell for help all night. A care giver that worked for us said the residents also have ptsd about going to the rose garden and that people cry for help in their beds at night and they beg their family to take them back home. 0. There for a few days wanted to charge for 30 days. We realized after a day this is not what he would want. Their response you signed a contract for $10,000 dollars for the month. To bad. The room wasn't even used. Then they tried to lie and say you just need to get used to it or after a little bit this will happen or change. You don't have enough people how is that going to change in 30 days. The truth was they didn't want to tell us about the 30 day contract so they tried to convince us to wait longer. Thanks to them we could not move him to die were he wanted the minute we went to move him to his apartment they man handled him aggressivel

Moved to Ann's Choice 11 years ago and it was our best decision. No more shoveling snow, raking…read moreleaves or mowing lawns. We are enjoying many activities here and the food is great. What more could we want?

My Mom had lived at the independent area for 3 years. The staff is very friendly. Medical care,…read moreCVS, coffee shop, movie theater- all right there, without needing to step outside. Everything is connected by bridges

The Rose Gardens has a site wide attitude problem. The level of care and concern is below average,…read moreand residents needs are not being met. Not enough help.. You can even overhear the staff say how this place "used to be good"

The warmth of the community was impressive. I had a chance to tour the skilled facility, where I…read morefound staff to be pleasant. All area were cleaned and well maintained. If I had a loved one needing a skilled facility... this would be the one.

Knew 2 people who lived here up until their deaths (both were very advanced chronologically), and…read morethey were happy with the place. Overall, seemingly a decent place, but: items were missing from their rooms, food/dietary medical concerns weren't fully followed, administration seemed to be defensive, and there should be security.

Our family needed more coverage with our 84yr old father, in addition to private care we contacted…read moreFriends for Eternity Home Care. My father needed personal care assistance for 8 month's after recovering from a lengthy hospital stay. Administration staff was very kind and she really took her time to listen to our needs. They made staff aware we had pets .The caregiver Lacy that was sent to take care of my father weekly has treated my father like family. There has been 2 other caregivers that gave care but Lacy was a great fit for my father. Also they have been very good with keeping us informed if any schedule issues. I would definitely refer this company to a friend they have amazing to me and my family!

FFE Home Care has amazing staff that are caring and compassionate ! They truly treat their patients…read morelike family. Highly recommended for the care of your family members..your loved ones are in great hands!