My Mom had lived at the independent area for 3 years. The staff is very friendly. Medical care,…read moreCVS, coffee shop, movie theater- all right there, without needing to step outside. Everything is connected by bridges

The Rose Gardens has a site wide attitude problem. The level of care and concern is below average,…read moreand residents needs are not being met. Not enough help.. You can even overhear the staff say how this place "used to be good"

I am an aid for several seniors at this facility. It is a nice place to live but there are not a…read morelot of consistent activities unless you're one of the younger seniors. It's a beautiful but I have been working there for 3 years dinners are awful. It's a ton of potatoes with a few small pieces of mean and under seasoned nearly raw vegetables. And dinners are 25 dollars a plate. I ask why the seniors don't complain they say they have been for years and are tired of it. I've seen the food they are getting from the time I started it's awful they minus will give Them ramen with a few pieces of dehydrated chicken. It's pretty sad. Charge a fortune for these retirement homes and are just giving them less and less paying people less and less and charging more so the big guy can pocket the money!

Here is my experience with Ann's choice assistant living (Rose Garden / Memory care). It's sad as…read moremy grandfather has enjoyed the Ann's choice building for over 20 years. He was like the 3rd or 7th person that moved in. His picture was even in the advertisements for Ann's choice and he has had some of the happiest times at Ann's choice and met amazing friends but we unfortunately realized too late even though people warned us that there is a huge difference between Ann's choice and Ann's choice assistant living - memory care (The rose garden). One is great and the other is all about profit and provides borderline abuse of its residents. I just want to warn others that when it comes time for 24/7 care of the people you love in their last moments please pay for 24/7 care in their apartment. Also don't use Ann's choice in room care staff and they hate their jobs and just babysit while looking at their cell phones. They are not "care givers" they are baby sitters who doesn't even talk. It will be a 21 year old girl with nothing in common and just goes on Facebook the whole time. Please please hire a 24/7 care company to come to their room. We actually found a company that could do that for less than Ann's choice assistant living (have to look around) and had the nicest most caring staff but unfortunately when we were moving him Ann's choice assistant living staff man handled him and made him start actively dying so we could not move him into the ambulance and back into his apartment. I know 100% my parents will be getting a lot better then this. So sad. See below for a list of the unbelievable horrible experience from the memory care and to a some what lesser main rose garden area. 0. Given the wrong type of drink very fast and started choking on it. Could only have liquid and it was thick. 0. Yelled to get up now when getting dressed or moved 0. Socks upside down which caused a fall. 0. Felt the need to tried to bribed staff w/ food for better care. Really under staffed with people from Jamaica. I guess they import staff to save money. 0. Had to kiss ass of staff to prevent abuse. Felt if you complained or said this was unacceptable they would start abuse. 0. He was freezing because they Kept changing AC to like 50 or 60 degrees even though they kept saying this is his room. We asked everyone so many times please leave the AC were it is at he is getting very uncomfortable. At one point we come in to find him laying in his underwear in a freezing room. 0. They are so understaffed they don't Treat these people like humans but animals. They have zero kindness. These people are just doing a job. Clocking in and out and you can tell they don't like their job and it's just a paycheck to them. You can also tell that management sees just profit and nothing else. From day one at Ann's choice i thought it was weird how small the assistant living building was. I watched as it got build and went in when it first opened. Now I get it. All about profit. Takes months for room to open then you wish you never got in. 0. Trash everywhere. They have the smallest trash cans in the room I have ever seen and don't empty them enough so we had to pile trash on the floor. The nurse also knocked over a plant and just left dirt all over the room. We had to clean it up because we were afraid they would try to bill us for that as well. 0. Tried to charged us more then contract 0. Lied to us every day 0. Stole items from a soon to be dead man that Medicare had given us like a walker and things like that. Just gone. The staff stole it. But it gets even better. We had a large wide blue cushioned chair we brought from his apartment in Ann's choice main building that went missing right after he died. Stealing more items from a man that has only been dead for an hour. I guess they really really want that room ready for more profit. His body was still lying there in the room as they stole our furniture. I can't believe it even as I type this. Who the hell runs this place. We needed to trash it at some point anyway so they kind of helped us but really???? 0. Residents yell for help all night. A care giver that worked for us said the residents also have ptsd about going to the rose garden and that people cry for help in their beds at night and they beg their family to take them back home. 0. There for a few days wanted to charge for 30 days. We realized after a day this is not what he would want. Their response you signed a contract for $10,000 dollars for the month. To bad. The room wasn't even used. Then they tried to lie and say you just need to get used to it or after a little bit this will happen or change. You don't have enough people how is that going to change in 30 days. The truth was they didn't want to tell us about the 30 day contract so they tried to convince us to wait longer. Thanks to them we could not move him to die were he wanted the minute we went to move him to his apartment they man handled him aggressivel

Moved to Ann's Choice 11 years ago and it was our best decision. No more shoveling snow, raking…read moreleaves or mowing lawns. We are enjoying many activities here and the food is great. What more could we want?

Parents lived her for over 10 years Beautiful setting, well…read moremaintained and a nice place to live Negative- on staff nurse is a mean, vindictive and manipulating person. A wannabe doctor that makes medical determinations on hearsay

Seniors Helping Seniors matched my Mom with a wonderful person who enriched her time during the…read moreday. Our helper was knowledgeable of the area, PATIENT, understanding and unflappable. We requested companion care and seniors helping seniors provided the exact type care we were looking for. The office responded to our inquiries in a timely manner and were exceptionally polite.

I have had the pleasure of working with the Seniors Helping Seniors team. I must say that they are…read moretruly wonderful folks. My mother whom they were supporting loved the folks that they sent. In her words they were kind and were great and caring helpers. She was comfortable with each and everyone of the support team. The Seniors Helping Seniors office staff was always available and was even able to send additional support staff when needed. They were a great support system when needed. I highly recommend them.

This is a great facility. Beautiful updated rehab Unit and Gym. The staff is so friendly and…read morehelpful and the Rehab staff does a great job to get people ready to return home!

Terrible place . Do not send your loved ones there!! They are so understaffed and do not care about…read moreanything and will not take good care of your loved one. It is nasty there! Please Please do not go there!!

My husband Tony is a retired Navy Veteran, referred by the Phila. VA Medical Center Community Care…read moreProgram, for socialization, pain management & companionship. Tony absolutely loves spending time with the staff and participants at Active Day of Horsham. He looks forward to going 3 days per week & has only positive things to say about his experiences each day when I pick him up. Yesterday, he was so excited to show me his holiday art projects. The center offers lots of stimulating activities and the staff (Emily, Linda, Kathy, Lil & Channel) make Tony, our daughter Erica & me feel like family. This is a truly wonderful & unique place where loved ones can enjoy each day to the fullest. It's been so good that we enrolled Erica who absolutely enjoys the fun interactive & individual activities & conversing with the staff. Honestly, Active Day of Horsham is top notch, I wish i could participate with my family. V. Curtis, Philadelphia, PA

From the owner: Active Day provides the highest quality personalized care to seniors and adults with special needs…read morethrough our adult day services.

We cannot put into words how wonderful The Solana of Doylestown has been for my mother who has been…read moreresiding there since April 2022. It is clean, bright, and cheerful and is incredibly well maintained. If you are looking for a place where your loved one will be treated with love, and compassion, and where they are respected and safe, this is the place for them to reside. As you enter the Solana doors you are always greeted with a smiling and professional receptionist. Joanne has been such a pleasant source of supportive care with her sweet and caring disposition. In 2024 my mother transitioned over to the Memory Care Wing. Alaina, the Memory Care Director was amazing throughout this difficult process. Her empathetic care, gentleness and patience has warmed our hearts as my mother always has a smile on her face when Alaina is present. The staff, including the aides, nurses and med techs are extremely attentive to each resident's needs and treat everyone with respect and warmth. Whenever my family has questions about my mother's health concerns, Adria, one of the nurses, has been incredibly supportive with her medical expertise and follow-up. A special shout out goes to Steve for his wonderful sense of humor and warmhearted personality. He keeps the residents active with such activities as daily aerobic classes, craft activities, weekly live music, lots of card and brain games and scenic drives. The care and respect that is given to each resident and family member is commendable. Thank you all at The Solana for being such shining stars, for loving Mom and for all that you ALL have done for our family.

My father was a resident of The Solana Doylestown Memory Care for 3.5 years. The first couple of…read moreyears was more than I could ask for. The staff was constant, receptive and always seemed caring to residents and families visiting their loved ones. Unfortunately, the past 2 years have been so very disappointing. The staff was constantly changing and lacked continuity which is exactly what people with dementia need. I would walk in and the staff never acknowledged me. Half of the time, the staff were sitting around on their phones ignoring residents. My father's room was always dirty. There was one occasion where he or another resident had an accident and there were feces all over the carpet and walls of his room. I asked them to please clean it up and I was told that maintenance was not working on Sunday's so it would have to wait. The next day I returned and the room was still in the same condition. My father has since passed and the last few weeks of his life at Solana were stressful and heart breaking. He was falling up to four times per day and still staff did not assist him to his room. It is important to mention that the newly assigned director of the facility should be ashamed of himself. He does not follow through with anything that he promises and is unprofessional. The facility shows nicely, but don't let the lovely decor fool you.

Due to circumstances beyond our control, we had to find a place, in a hurry, for our father and…read morethey were our only option at the time. The facilities nearby had no beds, so he was going to be over an hour away. We were so hopeful that he would get the care he needed. He had a fractured femur and a catheter. He was at Arden from 8/26 until we were able to get him out of there on 9/18. On my 1st visit there on 8/31, the overwhelming stench of urine was striking. His 1:1 caregiver (paid xtra) informed me that that there had been feces and blood all over the bathroom. When the staff was questioned, I was told that one of the other residents would sometimes wander into other people's rooms and defecate on the floor. Say what? Shouldn't someone be watching them? I asked to see the video footage from my father's room but was told it only records if there is a fall. Total bologna! One would think that it was cleaned up properly but upon my return on 9/5, there was still blood and feces smeared in the bathroom. I found my father in the "common area" with his pants removed and nurses doing an "assessment ". My father kept saying, "help, help, help" until my sister and I went to him and helped to redress him. Mind you, there were residents wandering around aimlessly. One resident was trying to pick up medicine (pill form) that was left on the floor. Thankfully, a nurse caught her before she actually picked it up, but not in a timely manner. Said resident also came over and ate food from my father's breakfast platter. At this time we asked if my father had been weighed. Nope. They went about the procedure to weigh him. He weighed 148lbs. As of 2 days after he was relocated to a much better facility near our home, he weighed 131lbs. I returned on 9/6 and found urine all over his floor because the nurse forgot to "lock" his catheter. No one bothered to clean it up but I did find a nurse to properly reattach his catheter. His 1:1 caregiver was the one who actually cleaned it up, along with the old food stuck to his wheelchair. On to neglect. I called every day to check on my father's condition. Most days I had to leave a message. Most calls were never returned or were returned to a family member who wasn't the one who called. At one point, when I actually got through to the nurses station, the nurse told me she would check and set the phone down instead of putting me on hold. I could hear her saying to someone that she needed info on my dad. On her way back to the phone I heard her saying, "I don't give a shit". She got on the line and said my dad was doing well. I said, " I certainly hope that you weren't saying you didn't give a shit about my father". She stammered and said it was about someone else. Those words shouldn't come out of a nurse's mouth under ANY circumstances! I called another day and was told that my father was doing great, eating and walking around. I asked, "He's walking around?" to which she replied, "yes". I said, "with a broken femur?" to which she responded that she had no idea he had a fractured femur and would notate it in his chart. My father had already been there for 2 weeks and it wasn't in his chart? He also received no PT while there. We had one heck of a time getting them to return calls from the facility to which we were trying to transfer him. Again, I had to call myself and insisted that they call them back and the nurse said she was unaware of any messages or emails to that effect. I could, and did, go on and on but I think you get the picture. PLEASE do not send your loved one to the facility! The care is abysmal and the place is a pigsty. I have to live with the guilt of having my father there for the limited time that he was. I don't want anyone else to have to live through that particular hell.

My family and I recently put our mom at this location. They have a new nurse director and executive…read moredirector. I'm very impressed with the activities director and over all cleanliness. Everyone has been so helpful and responsive to our mom and any questions that we have. Really happy with our decision because we looked at other locations and it just wasn't what mom needed!