Due to circumstances beyond our control, we had to find a place, in a hurry, for our father and…read morethey were our only option at the time. The facilities nearby had no beds, so he was going to be over an hour away. We were so hopeful that he would get the care he needed. He had a fractured femur and a catheter. He was at Arden from 8/26 until we were able to get him out of there on 9/18. On my 1st visit there on 8/31, the overwhelming stench of urine was striking. His 1:1 caregiver (paid xtra) informed me that that there had been feces and blood all over the bathroom. When the staff was questioned, I was told that one of the other residents would sometimes wander into other people's rooms and defecate on the floor. Say what? Shouldn't someone be watching them? I asked to see the video footage from my father's room but was told it only records if there is a fall. Total bologna! One would think that it was cleaned up properly but upon my return on 9/5, there was still blood and feces smeared in the bathroom. I found my father in the "common area" with his pants removed and nurses doing an "assessment ". My father kept saying, "help, help, help" until my sister and I went to him and helped to redress him. Mind you, there were residents wandering around aimlessly. One resident was trying to pick up medicine (pill form) that was left on the floor. Thankfully, a nurse caught her before she actually picked it up, but not in a timely manner. Said resident also came over and ate food from my father's breakfast platter. At this time we asked if my father had been weighed. Nope. They went about the procedure to weigh him. He weighed 148lbs. As of 2 days after he was relocated to a much better facility near our home, he weighed 131lbs. I returned on 9/6 and found urine all over his floor because the nurse forgot to "lock" his catheter. No one bothered to clean it up but I did find a nurse to properly reattach his catheter. His 1:1 caregiver was the one who actually cleaned it up, along with the old food stuck to his wheelchair. On to neglect. I called every day to check on my father's condition. Most days I had to leave a message. Most calls were never returned or were returned to a family member who wasn't the one who called. At one point, when I actually got through to the nurses station, the nurse told me she would check and set the phone down instead of putting me on hold. I could hear her saying to someone that she needed info on my dad. On her way back to the phone I heard her saying, "I don't give a shit". She got on the line and said my dad was doing well. I said, " I certainly hope that you weren't saying you didn't give a shit about my father". She stammered and said it was about someone else. Those words shouldn't come out of a nurse's mouth under ANY circumstances! I called another day and was told that my father was doing great, eating and walking around. I asked, "He's walking around?" to which she replied, "yes". I said, "with a broken femur?" to which she responded that she had no idea he had a fractured femur and would notate it in his chart. My father had already been there for 2 weeks and it wasn't in his chart? He also received no PT while there. We had one heck of a time getting them to return calls from the facility to which we were trying to transfer him. Again, I had to call myself and insisted that they call them back and the nurse said she was unaware of any messages or emails to that effect. I could, and did, go on and on but I think you get the picture. PLEASE do not send your loved one to the facility! The care is abysmal and the place is a pigsty. I have to live with the guilt of having my father there for the limited time that he was. I don't want anyone else to have to live through that particular hell.

My family and I recently put our mom at this location. They have a new nurse director and executive…read moredirector. I'm very impressed with the activities director and over all cleanliness. Everyone has been so helpful and responsive to our mom and any questions that we have. Really happy with our decision because we looked at other locations and it just wasn't what mom needed!

My Mom moved into Mercer Hill in October 2022. She was so excited for all of the opportunities and…read moreamenities promised at the time the contract was signed. There were many positives about life at Mercer Hill. Beth Lynn, Activities Director and McKenna Kingsbaue, Associate Activities Director are amazing. They treat the residents with respect and compassion. They work hard to plan trips and activities that will interest the residents and my Mom loved both women. Unfortunately, my Mother fell ill in December and was placed on Hospice in January. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. However, instead of being met with concern and compassion I was met by Daniel Thompson, Guest Services Director with attempts to block my Mother from being in her own home in her final days. While still getting my Mother settled into her bed and hospice arranging care, Daniel came up to my Mother's room to confront me about bringing her back to her apartment insisting that they have never had anyone on hospice on the Independent Side. (so the obvious concern was that Mercer Hill would not be profiting off my mother's last days). I explained to Dan that I had arranged all of my own care and that Mercer Hill would have no responsibilities and as she is on the Independent side this fits with the message that Dan consistently delivers to the residents stating that residents on the independent living side must care for themselves despite their own website stating differently. When I let Dan know that my Mother and I would not be leaving and informed him that I would sue if necessary he stood 10 feet from my dying mother and laughed. As I pushed back on Dan, letting him know that I intended to grant my Mother's wish to die at home he informed me that he would need to speak with Debra Bodner the General Manager and ran off downstairs. At no point during this brief and unsettling conversation did Dan ever ask about my Mother, express concern for the fact that she was on hospice and clearly ill or even ask how I was doing under the circumstance. When Dan returned 30 minutes later with Beth Lynn the Activities Director Dan still expressed no compassion or concern for the situation and very haughtily stated that "she can stay as long as she has 24 hour care". When I confronted Dan about his attitude and the fact that he had the indecency to laugh at me while my Mother lay dying he again began to laugh and told me that he brought Beth with him to show compassion. Let me remind you, Daniel Thompson is the Guest Services Director. His job is to take care of the residents, listen to their concerns and address them as necessary. Dan is never out among the residents, he shows no interest in the residents or their well being. Shortly after my Mother's death, while speaking with one of my Mother's friends, Dan walked by and the friend referred to him as the biggest Dead Wood at Mercer Hill and stated that he is worthless. After learning how my Mother and I were treated in her final days, many residents complained to me that neither Dan nor Debra had any concern for the residents and that if complaints were made by the residents they were summarily ignored by Dan and Debra. An experience I had myself when talking to both after Debra raised my Mother's rent $500 per month (a 40% rent increase) on her first anniversary. Debra Bodner, as the General Manager showed absolutely no empathy for the fact that the residents lived on a fixed income and that a 40% rent increase was in fact cruel and unethical. It concerns me that Dan and Debra are running Mercer Hill as I have seen many negative affects from their obvious lack of concern for the residents and hope that the owners of Mercer Hill realize that a community with many wonderful features is slowly being destroyed by the very people whose job it is to care for and protect the residents, Daniel Thompson and Debra Bodner.

Don't do it! Don't get fooled with all the bells and whistles. Horrible place for any family…read moremember who has dementia, or can't advocate for themselves.

Bristol house memory care is what our family selected after touring more than a dozen in the area…read more The staff is carrying and very professional. The food is good and very tasty. Communication with any member of the staff and the owners is fabulous. The residents enjoy the activities and get engaged. It's a newer facility that is kept clean and maintained well. I recommend that anyone who is considering a memory care facility to tour this place and compare against any. I can't say enough good things.

My Aunt is currently a resident here. This place is the worst - insufficient staff, horrible food…read moreand management does not respond to complaints. My Aunt recently told me about the fire alarms going off at all hours of the day and night. I experienced it first hand a couple of days ago. While visiting the alarm went off and it was so loud and startling. I can't imagine having to deal with this on a regular basis. Apparently one of the residents is pulling the alarm and management doesn't know how to deal with the problem. Recently one of the residents came into my Aunt's room and startled her. My Aunt went out into the hallway and screamed for help - no response. When she tried to re-enter her room, the intruder shoved her. This is not the place for my loved one, nor is it for yours! They certainly put on a good appearance as it is clean and most of the aides are nice but management is horrendous. Older people deserve to be safe and have decent meals. This place is a disgrace. I'm sorry that I had to give 1 star in order to post my review.

Here is my experience with Ann's choice assistant living (Rose Garden / Memory care). It's sad as…read moremy grandfather has enjoyed the Ann's choice building for over 20 years. He was like the 3rd or 7th person that moved in. His picture was even in the advertisements for Ann's choice and he has had some of the happiest times at Ann's choice and met amazing friends but we unfortunately realized too late even though people warned us that there is a huge difference between Ann's choice and Ann's choice assistant living - memory care (The rose garden). One is great and the other is all about profit and provides borderline abuse of its residents. I just want to warn others that when it comes time for 24/7 care of the people you love in their last moments please pay for 24/7 care in their apartment. Also don't use Ann's choice in room care staff and they hate their jobs and just babysit while looking at their cell phones. They are not "care givers" they are baby sitters who doesn't even talk. It will be a 21 year old girl with nothing in common and just goes on Facebook the whole time. Please please hire a 24/7 care company to come to their room. We actually found a company that could do that for less than Ann's choice assistant living (have to look around) and had the nicest most caring staff but unfortunately when we were moving him Ann's choice assistant living staff man handled him and made him start actively dying so we could not move him into the ambulance and back into his apartment. I know 100% my parents will be getting a lot better then this. So sad. See below for a list of the unbelievable horrible experience from the memory care and to a some what lesser main rose garden area. 0. Given the wrong type of drink very fast and started choking on it. Could only have liquid and it was thick. 0. Yelled to get up now when getting dressed or moved 0. Socks upside down which caused a fall. 0. Felt the need to tried to bribed staff w/ food for better care. Really under staffed with people from Jamaica. I guess they import staff to save money. 0. Had to kiss ass of staff to prevent abuse. Felt if you complained or said this was unacceptable they would start abuse. 0. He was freezing because they Kept changing AC to like 50 or 60 degrees even though they kept saying this is his room. We asked everyone so many times please leave the AC were it is at he is getting very uncomfortable. At one point we come in to find him laying in his underwear in a freezing room. 0. They are so understaffed they don't Treat these people like humans but animals. They have zero kindness. These people are just doing a job. Clocking in and out and you can tell they don't like their job and it's just a paycheck to them. You can also tell that management sees just profit and nothing else. From day one at Ann's choice i thought it was weird how small the assistant living building was. I watched as it got build and went in when it first opened. Now I get it. All about profit. Takes months for room to open then you wish you never got in. 0. Trash everywhere. They have the smallest trash cans in the room I have ever seen and don't empty them enough so we had to pile trash on the floor. The nurse also knocked over a plant and just left dirt all over the room. We had to clean it up because we were afraid they would try to bill us for that as well. 0. Tried to charged us more then contract 0. Lied to us every day 0. Stole items from a soon to be dead man that Medicare had given us like a walker and things like that. Just gone. The staff stole it. But it gets even better. We had a large wide blue cushioned chair we brought from his apartment in Ann's choice main building that went missing right after he died. Stealing more items from a man that has only been dead for an hour. I guess they really really want that room ready for more profit. His body was still lying there in the room as they stole our furniture. I can't believe it even as I type this. Who the hell runs this place. We needed to trash it at some point anyway so they kind of helped us but really???? 0. Residents yell for help all night. A care giver that worked for us said the residents also have ptsd about going to the rose garden and that people cry for help in their beds at night and they beg their family to take them back home. 0. There for a few days wanted to charge for 30 days. We realized after a day this is not what he would want. Their response you signed a contract for $10,000 dollars for the month. To bad. The room wasn't even used. Then they tried to lie and say you just need to get used to it or after a little bit this will happen or change. You don't have enough people how is that going to change in 30 days. The truth was they didn't want to tell us about the 30 day contract so they tried to convince us to wait longer. Thanks to them we could not move him to die were he wanted the minute we went to move him to his apartment they man handled him aggressivel

Moved to Ann's Choice 11 years ago and it was our best decision. No more shoveling snow, raking…read moreleaves or mowing lawns. We are enjoying many activities here and the food is great. What more could we want?

My Mom had lived at the independent area for 3 years. The staff is very friendly. Medical care,…read moreCVS, coffee shop, movie theater- all right there, without needing to step outside. Everything is connected by bridges

The Rose Gardens has a site wide attitude problem. The level of care and concern is below average,…read moreand residents needs are not being met. Not enough help.. You can even overhear the staff say how this place "used to be good"

The warmth of the community was impressive. I had a chance to tour the skilled facility, where I…read morefound staff to be pleasant. All area were cleaned and well maintained. If I had a loved one needing a skilled facility... this would be the one.

I was verbally abused and lied to repeatedly by management. The poor reviews on here and other…read moresites are justified. Stay away

Our family needed more coverage with our 84yr old father, in addition to private care we contacted…read moreFriends for Eternity Home Care. My father needed personal care assistance for 8 month's after recovering from a lengthy hospital stay. Administration staff was very kind and she really took her time to listen to our needs. They made staff aware we had pets .The caregiver Lacy that was sent to take care of my father weekly has treated my father like family. There has been 2 other caregivers that gave care but Lacy was a great fit for my father. Also they have been very good with keeping us informed if any schedule issues. I would definitely refer this company to a friend they have amazing to me and my family!

FFE Home Care has amazing staff that are caring and compassionate ! They truly treat their patients…read morelike family. Highly recommended for the care of your family members..your loved ones are in great hands!