I had my foyer replaced with vinyl flooring and it's so nice. Another day, I had my bedrooms'…read morecarpeting replaced - 3 bedrooms and runners on my stairs. I thought they won't be able to do it in one day but they did! All done by 5pm. They did a great job! Also happy with the overall cost. I shopped around including Lowe's and they gave me a better price. Highly recommend!

I can't say enough about them. We walked in with a floor plan and no access to our new house…read more Joanne was friendly and helped guide us. She quoted us a price much less than the 4 other quotes we got. Liz worked her magic and figured out exactly how much flooring we needed to order, literally to the exact piece, so impressive! Patrick then oversaw the whole project. We were so impressed and love the job they did. Highly recommend. You will not be disappointed.

I have never had anything but professional and timely service from the guys at Carpet Depot and I…read morehave been working with them for several years for all of my clients!

Inferior installation and arrogant responses over a four day+ period of stupidity and neglect…read more Shop leadership doesn't communicate with consumer, installer, or one another. Installer treated with disrespect from the shop translating to panic and aggression toward the consumer. Total lame show all around. I will have to replace this crap in less than a year- my money and time are worth far more than what Carpet Depot delivered. Gross miscalculation on my part- should never purchase carpet from a showroom full of men sitting behind a counter pontificating about baseball.

I think they are priced very high in comparison to other stone companies. Office staff (Camille)…read morewas friendly and professional. Rich was condescending when he came to my home to measure. After spending a long time in my house giving me a big sales pitch about how fabulous he is, he finally got around to giving me a price. As soon as I said I thought he was high, he headed toward the door and was gone. This was a very disappointing experience as I had high hopes after reading his reviews. His style doesn't work for me but it appears he is a good match for other customers.

I am so happy with the countertops Richie, of Falco Marble & Granite has cut and installed for my…read morekitchen! Your work was beyond my expectations, and my expectations were set pretty high. I could not be happier! This is a first class company and everyone that works for him are so skilled in what they do. The countertops were treated with white gloves and installed with such care. Richie, I cannot thank you enough and your staff (Giovanni, Camille, and all your installers are top-notch. Thank you, thank you, thank you!

excellent service from start to finish. East Coast Floors delivers on their promise. Their…read moreinstallers were knowledgeable and professional. we didn't have to do a thing. We remain happy with the flooring now going on 2 years later!

Requested a quote on the website. I got an email with a number to call. I called the number and the…read moreperson who sent the email is not the person who answered (okay not a problem). The man who answered seemed almost bewildered as to why I was calling. I gave him the name of the person who emailed me and requested to speak to him. He took my number and said that gentleman would call me. Several hours later, the same man I spoke to earlier called me asking why I was requesting a call back. I was confused but just said I am just requesting an estimate. He said and I quote, "well what product will you be using??" I told him I wasn't sure because this is our first time replacing floors. I know I want hardwood but I'm not sure of anything else. I would like someone to come to the house measure the area and give us some information and an estimate. He said, "We have our customers know exactly what product they want before we come out there or else it's just a waste of our time." I thanked him for the call back and hung up. Left a terrible taste in my mouth. I don't know how they do business but I have never experienced a place of business pushing that business away. I guess I will look elsewhere.

After seeing all the positive reviews on Angie's List, i selected Sue to replace my water damaged…read morehardwood floors. I am so disappointed with my experience with Carpet and Flooring Center. The only reason Sue is not getting an F is because the floor is finally installed and looks acceptable. That is all due to her installation team, Carlos. The process of getting the floor installed was a totally nightmare. We paid our deposit in October 2019. The floor was not completed until January 4, 2020. First, despite giving us a contract based on a visit to our home, where she saw the exposed concrete slab (floor was torn up due to water damage), Sue ordered the wrong type of floor. This was the week before Thanksgiving. Her installer opened the box and immediately knew the flooring could not be installed on a concrete slab. This lead to an additional $1,000 charge since her bid did not include priming the concrete slab. Fine, mistakes happen and my insurance was paying, no big deal. Next, she tried to redeliver the floor when were weren't home, despite me giving her the days and times we were available in writing. ok, no big deal, mistakes happen. Third, the installation was rescheduled for the Saturday before Christmas. The team never showed up. Called Sue, she said there was a mix up and could they come on the 23rd and 24th? I was pretty nervous to have them working up to Christmas Eve but Sue assured me they would get it done and my family would be enjoying out new floor in time for Christmas. Instead of spending the two days before Christmas enjoying some vacation time, we were trapped upstairs while the crew worked downstairs. At noon on Christmas Eve, I peeked downstairs and saw most of the floor was almost done. I was wondering why it was taking so long to complete the last 10% of the floor and why Carlos was out in the driveway on the phone. Little did I know he was on the phone telling Sue she didn't order enough flooring, despite having been in our house to measure herself! Instead of calling me to explain and apologize, Sue took the coward way out and sent Carlos to break the news that he didn't have enough material to complete he job and he was leaving. Did Sue come to my house to apologize face to face for her utter failure to complete the floor on Christmas Eve as promised? Nope. Did she call me to tell me what was going on? Nope. Did she answer any of the dozens of calls I made to her, or answer any of the messages I left her on 12/24? Nope. How about reply to my emails? Radio silence. A few days later (!!! Yes DAYS LATER) she called to say the rest of the floor would be delivered the upcoming Friday and could I take more time off work for the delivery and so they could finish the job? No apology, no taking responsibility for her lack of communication, no explanation, no refunds. The job was finally completed on January 4th - the long nightmare was over. Could never recommend Sue and Carpet and Flooring Centers after the abhorrent, unprofessional experience I had.

If I could give zero stars I would…read more This was by far the worst experience I ever had. Empty water bottles left in my house, drank MY water in MY bedroom, scratched my brand new bed, for whatever reason they put my nursery chair IN MY daughter's crib and gauged the wood. They "leveled" my floors without using a level, amazing right. They put my husband's door on crooked, I know, that's talent. They cut stuff in my driveway, fine, but they left the garage door open and everything in my garage is covered in saw dust. They unplugged outlet covers I had for my kids, fine they need to plug in tools, but then they threw them away. We had cable wires tacked up on the old molding yet they left the wires hanging all over the place AND threw our half of the hooks I had & left me with 3. They left cement in my kitchen sink that I had to scrub off, Cut the nose of my steps so my kids safety gate just hangs & when the carpet installer came he said "this guy did this again" & he had to nail a piece of flooring to the step so my carpet didn't sag, half of my living room clearly isn't even because my end table now wobbles, my dining room wasn't close to being done correctly when it was leveled, the plywood clearly wasn't nailed down & the floor had to come up and be redone. My daughters floor has a massive scratch going through it.. They left my brand new sofa filthy covered in dust and scratched, when I told Sue she said "what's the material" and nothing else when I told her. After I gave her $13,000, after the 9500 deposit, I was annoyed at all of this & wanted to know when my carpet would be installed, I had 3 phone calls unanswered & countless texts ignored. Sue then says "just relax it'll all be perfect, you have nothing to worry about, call me anytime" that was a TOTAL JOKE. I have never seen a more unprofessional, rude, nasty crew in my life. MY husband is actually going through our house as we speak with a 4 foot level & it's ridiculous that it's still so uneven. Actually, not hard to believe because THEY DIDN'T USE A LEVEL TO LEVEL MY FLOORS. I don't know but after spending almost $24,000 it should be PERFECTION.

We live in Red Bank and had two area rugs cleaned by Bestway -- they did an exceptional job ! Our…read morecarpets look noticeably cleaner and brighter. Initially Robert came to our home to evaluate the condition of the rugs so he could recommend the appropriate cleaning process. Bestway picked up both and returned them in a few days looking spectacular. I found him very punctual, professional and responsive. We will definitely use them again.

Had them last year got out black area on stairs. This year I do not feel any spot remover was used…read more I've been spraying and rubbing so many areas. Disappointed

We went to the establishment and picked out our carpet choices (4), which was in stock and…read moreavailable . The owner Al scheduled the installer Dave to come and and measure . The carpet was at $3.09 a square foot, including tack boards , padding and labor . We needed only needed the old carpet from the stairs removed . After the measuring was complete , we were told it would cost $3074.45. We did do the math and they are charging $100 to remove the carpet stairs , over what the price would have been . Al also told me it would be $30 to remove the carpet stairs and disposal. When we called back to give the deposit , which was a third and final payment due at the end of installation , the price changed . Al told us, that he hasn't raised his prices in years, so it would be another $400, but he would discount that . And he was giving us the best padding available , as we didn't request that , but he said it was included in the price and couldn't change that . I think it's your best choice to pick Home Depot or Lowes . They remove for free , their prices don't change and there's better pricing . $360 less then Al . Al .... I think it's time to retire after 50 years ... We went to the establishment and picked out our carpet choices (4), which was in stock and available . The owner Al scheduled the installer Dave to come and and measure . The carpet was at $3.09 a square foot, including tack boards , padding and labor . We needed only needed the old carpet from the stairs removed . After the measuring was complete , we were told it would cost $3074.45. We did do the math and they are charging $100 to remove the carpet stairs , over what the price would have been . Al also told me it would be $30 to remove the carpet stairs and disposal. When we called back to give the deposit , which was a third and final payment due at the end of installation , the price changed . Al told us, that he hasn't raised his prices in years, so it would be another $400, but he would discount that . And he was giving us the best padding available , as we didn't request that , but he said it was included in the price and couldn't change that . I think it's your best choice to pick Home Depot or Lowes . They remove for free , their prices don't change and there's better pricing . $360 less then Al . Al .... I think it's time to retire after 50 years ...

I have A & B on several occasions and am a returning customer. Al is helpful, honest and a…read morepleasure to work with. Lynne A

One of my staff had used them and based on that recommendation we have referred them to clients of…read moreours (I am owner/broker of a local real estate company). I called them to do the office and they were very thorough and very professional and very pleasant. We certainly will continue to recommend them as one of our preferred vendors/service folks.

I contacted B & K based on the reviews I read and their story on the website. There I learned of…read morethe benefits of having a rug cleaned in a factory rather that in my residence. I was half way through a major first floor renovation including gut renovation of the kitchen and I knew the dust would be everywhere. The rugs were picked up on the day scheduled and in the window I was told. They were out of the house before the heavy demo was taking place and were returned two weeks later in perfect condition and ahead of the completion of my renovation. I was able to reassemble the first floor and have everything in shape for the holidays. Brian, who I met twice, is a professional and distinguishes his company from others, largely made up of national competitors. I am totally satisfied and would recommend his services to others.