Very disappointing experience. I chose Fox and Ivory for my Wedding day because they're reputable and highly rated, so I believed I was in good hands.
Communication was great until there was a problem -- then it became like pulling teeth to get a response. It took multiple emails and leaving voicemails just to get someone to reply after we had missing footage from our film (the first look with my Dad, which is a major moment) and I had asked for a few edits of the most important pictures since there were very few of family.
We received our gallery after 6 weeks, which was expected, but many of the photos were a disappointment considering the amount of money we paid. In the very little family photos we have, there are people with eyes closed, caught mid-sentence, or blocked. It felt like there was no planning or intention behind what was captured, and there was no organization of how people were placed. The gallery really lacked variety, and on the day of I had attempted to redirect the photographer multiple times, and he just couldn't understand. It made for an insanely chaotic and stressful day of, which is probably why the gallery turned out the way it did. One bridesmaid had solo photos taken of her SIX times, yet somehow there were no groomsmen-only photos with the groom. My mom -- the mother of the bride -- is barely in any photos. The day itself lacked structure and organization when it came to photos. My wedding coordinator had to step in multiple times.
The film was the most devestating part. The one moment I truly cared about having on film -- my first look with my dad -- was missing. I wasn't told until after multiple inquiries and almost 3 months after the wedding that the microphones had failed, which is why they decided to just cut it out and not include it in the film. Instead of working with us on a thoughtful fix, they finally located the footage and just slapped on some random music that didn't match the moment at all. It was honestly just sad to see that memory treated so carelessly with no apology at all. One of the owners actually worded it like he did me a favor by saying "I'm happy we were able to get that in your film". Excuse me?
I only asked for six photos to be looked at to see if there was a different shot or if they could be fixed , and every time I ask about it -I get ghosted. No updates, no accountability. If you can't find a different shot of the same picture or edit it, just let me know that then instead of leaving me in the dark.
The owner was warm and responsive early on, but once something went wrong, that professionalism disappeared. It became clear that once they've been paid, you're no longer a priority.
You don't get a second chance at your wedding memories. Although upset, I still was understanding in my initial phone call and follow up emails with Jay. I even reiterated that I know we could not go back and find pictures that were not taken, but if we could just make some adjustments to the existing photos -that would help. I was told that this could absolutely be done, and it still hasn't. Inexcusable. I understand that business owners can't answer emails immediately and things take time, but ghosting for weeks is ridiculous. I only received a vague response after I would call and leave voicemails. If this was something that they truly needed more time to work on, then update me and keep me in the loop while I patiently wait 6 additional weeks and have sent a follow up to touch base. A little communication would have gone a long way here, and that's where everything went wrong. It's the lack of effort to rectify this in a professional and timely manner that I have a big issue with. I have already cautioned against using this company to my engaged friends because of how this matter was handled.
*Sharing this experience to warn others because as a bride, it is incredibly difficult to choose a wedding vendor and you should be made to feel like a priority.* read more