I could leave a zero or minus I would. Yesterday 1-12-26, my 77 year old mother had an appt with…read moreDoctor (Peter S. ) to look over 3 thyroid nodule ultrasound results that one we had already been advised needed a biopsy done ASAP due to the size . My mother is a cancer survivor, has altimezers ,pace maker and a few more health issues .. for sure not in good health but she does have great spirits! I am a only child and have been her POA for 10 years now, I carry her paperwork to all her new doctor locations as needed. Yesterday the woman at the front desk that sits on the left side was one of the worst human beings I have ever had to deal with when it comes to mother. First she tried to tell me my POA paperwork was NOT correct and they refused to scan it in. ( she was incorrect i dod verify it was correct ) moving on she made my mother get up and walk to the desk and of coarse mother asked her why she was treating us this way that of all her doctors, surgeries ect ,no one had ever refused the paperwork. Of coarse the the woman tried to still argue and I just asked mother to go sit down and we would worry about it later. She gave me paperwork to fill out and tried to get me to pay a $25.00 copay . I let her know mother does not have co pays and gave her all mothers insurance info. I went to sit down to fill the paperwork out and before I finished she called me back up to the front desk and advised they could not see mother that she had Medicare/Medicaid of Ga ! Mother also has BCBS of TN. Again at no other doctor office or hospital has ANYONE ever refused to see mother! Need to add in this person had no emotions no empathy no facial expressions, it was like she was dead inside. Zero customer service. This location is where she was referred to and they refused her! There is a reason why this appt was made so quickly due to the size of the nodule and to get a biopsy scheduled. I understand everyone has things going on in their lives that can make them act the way this woman did but at no time is this acceptable .. come on my mother may be walking around with cancer again and she dismissed her and did NOT give a damn! Do NOT take one of your loved ones to this location unless you want this type of customer service and your loved on to be refused treatment!

Unfortunately I have the worst insurance! After wasting time on my insurance company's website to…read moreFIND an ENT, this was the ONLY practice my insurance listed. I verified on their Website and my insurance was NOT listed as one they accepted OR that they did NOT accept. I had to call two times - the first time I went through the electronic answering service, selected "appointment' and just waited. Hung up after 5 minutes. Called back in about an hour later. Got a "man" this time. Asked to make an appointment, he was very short, I assumed he was busy, cut me off asking if I had been there before. I said Not & he very quickly asked what insurance I had, I told them & he abruptly said "we don't take that" and hung up. I had seen other negative reviews, and although I was hesitant to go there, it was the only place my insurance said was in-network. I do feel I've dodged a bullet here. I actually looked at Indeed's "what is it like to work here" - their own staff talks about how horrible a place it is. The doctors may be ok, but the staff appears to really suck.

I had a test at the Hixson office on 06/30/25. I was to schedule a follow-up appointment with Dr…read more Mynatt at the East Brainerd office. The young woman I spoke with at check-out in the Hixson office seemed to have difficulty finding an appointment online but finally gave me an appointment for Wednesday, July 2 at 8:05. I repeated the day and time back to her and she confirmed it. When I arrived for my appointment in East Brainerd today, I was told Dr. Mynatt was not in the East Brainerd office today and that my appointment had been for Tuesday, July 1. I was rescheduled for SEPTEMBER. I was also told that I will likely be charged for the missed appointment, which was their fault, not mine. Lousy office staff. I would give zero stars but it's not an option.

They were suppose to refer me to another practice. I have called them four times now to tell them I…read morehave never gotten the referral. They have never returned my calls. I informed them I am choking when I eat and I need help as I am afraid I will choke to death and still no return call.

Dr. Erdman is an excellent doctor. Great surgical skills and also great people skills…read more His staff is very friendly and professional as well. Though we've since been referred down to Emory Hospital for treatment I wouldn't hesitate to have Dr. Erdman as my husbands Otolaryngologist again. Actually I think he's still his doctor once Emory releases him from making sure all cancer is gone. Not sure how it works. But I have a friend that uses Dr. Erdman also and she says she's had a great experience with him as well.

Dr. Motto was very thorough with the exam i found no serious complaints. He took his time like a Dr…read moreshould with his patient.

This office is absolutely disgusting. I have been in public restrooms cleaner than this place! Dr…read more Motto was just as disgusting. He wiped his face, eyes, and nose with his hand during my entire appointment and NEVER ONCE washed his hands or used hand sanitizer. Equipment was literally duck taped together and falling apart. While I was in the waiting room he also got into an altercation with his staff and did not seem to care that patients were around. I would never let this man perform surgery on me or even touch me with a ten foot pole ever again! I wish I had read the reviews before I went to my appointment. I suggest NO ONE EVER use this physician. He absolutely should not be practicing.

Not sure who to blame here office staff and management or the Doctor himself. I took my 78 year old…read morefather here for the first time today for a referred visit.I did not find anyone here to be very friendly. The young nurse seemed very cold for starters after 1 hour and 45 minutes of waiting to see the doctor my father was getting a little impatient to say the least. I simply opened the door to ask if we had been overlooked the one girl seemed perturbed that I had ask and the other said we would be next, not any word of apology!! After another 10 minutes he decided enough so he told them he couldn't stay any longer so we left without seeing the doctor and no rescheduling. It bothers me that some doctors and staff think that a patients time is of no value and that they are the only ones of importance! We will be seeing another doctor in another practice if I can ever get him to follow up!