I recently had the pleasure of working with Cody while I was out of state, and I honestly couldn't…read morebe more impressed by their level of service. Even though I didn't end up purchasing the car I was interested in, the experience was top-notch and worth mentioning. From the moment I contacted them, Cody was incredibly responsive and helpful, patient, never pushy and most importantly transparent. He was genuinely interested in helping me, even though I was not local and couldn't come in for a test drive. Their professionalism and customer-first attitude stood out, making me want to purchase a car from them hopefully in the future. I can't recommend them enough for anyone looking for a seamless and hassle-free car-buying experience, whether in or out of state! I do need to give James a shoutout as well. He hopped on a late afternoon call with me and was so patient, transparent, and understanding as well which was so comforting to know as he was the sales manager. overall, great team, great guys, great cars!

Went in for a safety recall…read more I did love the video the tech sent; it was great how the technician explained things in general about the health of the vehicle. Kai (sp?) and Mercedes at the service desk are great, wonderful personal customer service, at the service desk. The challenges: Communication. I left multiple voice messages over several days for the service center, requesting a return call to schedule a service. I never received a phone call back. I brought my vehicle in for a safety recall, and when the technician sent me the video inspection of the vehicle, he didn't mention that the safety recall issue had been fixed let alone what he did to fix it. I received two different texts from two different phone numbers that had texted me about my vehicle being ready for pick up or asking me if I wanted to complete a $450 wheel service. I replied to both numbers, asking to confirm the safety recall had been fixed, no replies to my text. I then attempted to call the service desk and kept being put into voicemail, but I know voicemails aren't returned. The safety recall letter mentioned that the dealership may be able to provide me transportation. I work 1.7 miles down Ken Pratt Blvd. I was offered a loaner car. It didn't make sense to me to borrow one of the loaner cars for a 4 mile round-trip to for the loaner to sit in my work place parking lot and not be available to another customer. Each time I have come in I've used Lyft for the 1.7 miles to my office and the 1.7 miles back to the dealership. A friendly customer service ride would've really been the shining star of customer service. I'm grateful for the free oil changes that I received when I purchased my vehicle and that McDonald Mazda North was able to do those for me. But I won't be back now, unless for a safety recall, now that I've used up the free oil changes. I'll be going to a smaller more personal mechanic. Y'all have a business to run and you have certain goals for your business. Your goals and my customer service experience hopes just don't align.

We are satisfied with both the cost and quality of service. Much better than the local Honda…read moredealership.

When looking for a used vehicle I have trepidation about going to a dealership. But Pedersen had…read morewhat I was looking for. I would not buy a used vehicle without having it inspected by an independent shop, so I went to Houska Motors, another great Ft. Collins outfit, and had my vehicle gone over with a fine tooth comb. I'm very pleased with my 2012 Toyota Tacoma, the Pedersen crew did well. Salesman Andrew Hagon was great to work with.

We went to see a car and bought it from Kaylee! She was communicative, knowledgeable, and willing…read moreto find us answers if she didn't have them. She made the buying process easy and we got a car that fit our budget and our lifestyle. I highly recommend the business as well as Kaylee!

Long-time Lexus lease customers here. We came in to buy out our current lease with our own…read morefinancing already secured through PenFed Credit Union and let the dealership know in advance that we'd be bringing a certified check to close the deal. Rather than complete a straightforward transaction, our sales contact told us Stevinson Lexus of Frederick "does not work with PenFed," asked what rate we had, and offered to reroute our financing through one of their partner banks at a matching rate. That's a dealer reserve grab, not customer service. There is no legal or operational reason a dealer cannot accept a certified check from any bank for a lease buyout. Disappointed after years of loyalty.

I am a car transporter. I informed Watchdog Automotive several times in advance of my exact arrival…read moretime. Nevertheless, the client was 15 minutes late. After that, I had to wait nearly an hour to receive payment, and what should have been a simple 10-minute handoff turned into a prolonged session of baseless accusations, insults, and aggression. My service was fully professional, and there were no issues on my part. After this experience, I have blacklisted this broker and strongly do not recommend Watchdog Automotive to anyone.

I can't say enough good things about Michael, Liz, and Eric at Watchdog Automotive! I had never…read moreused a broker before and didn't know what to expect. They found the car I was looking for at the right price and patiently helped me work through the federal ev rebate and the Colorado VXC. They were very professional and always had my best interests in mind. I trust them and will never buy from a dealer again! What a great experience!

Rare, if ever, can you call the whole car buying experience wonderful but that's exactly what…read morehappened at Subaru of Loveland. David was incredible, being responsive and informative to my questions. He was well versed about all aspects of his products. Negotiations were straight forward, honest and no high pressure or gimmicks. Joel did an excellent job of explaining all aspects of the car-especially new technology upgrades. Kudos to the entire team especially their finance department! Well done.

while on the road my suby left front wheel seized and blew up damaging hopelessly the front end,…read moreand the electronica. The electronics-most complicated repair is outstanding. However my front end left side is coming off. Have spent months trying to get this resolved, Greg Johnson has not resolved this even after having Caliber Collision estimate repair(I was told to get estimate from reputable repair shop. I am being blown off, and now I find out Greg Jonson is out for 2 weeks and never notified me. Our repair through USAA and the Loveland statement about their self inflated "customer service" is fabricated. The worst customer service I have received, and I do not live in Loveland I am closer to Colorado Springs-but the repair done on the road-had to take to nearest dealership. Based on this experience I have to say they have failed epically and I question wether service tech just blew me off and has not sent Caliber Collision estimate to "upper Management as claimed" I'm sick of this frickin' hassle and epic customer service failure-and physical repair a failure. Can't endorse Loveland to fix your Subaru-despite their self important claims of customer service.

Still going to Gunbarrel Import Motors and still STILL driving that 2006 Mercedes because of them!…read moreWhat more can I say that I haven't said over the last FOURTEEN years?

I cannot recommend this business enough! Working with Jake was a breeze. He was so patient and…read moreunderstanding with all of my questions and made sure I knew what was going on during the whole process. I feel like this is the kind of place that stays around for generations because they know how to treat their customers. My only regret is that they only work on certain cars so I can't take my Toyota to them! I highly recommend this business and I trust them 100%

This dealer is by furthest the best dealer I've ever been to. they were not pushy judgmental. Told…read morethem what we wanted. And they made it work for us. Very simple and easy process. Bodie was our salesman and Jesse was our finance guy. They are the best dealership that I've ever went to. Thank you so much for helping us.

I wanted to wait until everything was neatly resolved before updating my glowing original review…read more But the truth is, there's been no resolution. Just a carousel of half-measures, unanswered questions, and absurdities that only escalated. Then it hit me: a review isn't about waiting for a tidy ending. It's to inform. To warn. To guide the next person toward a smarter decision. It's a Sunday night in the dead of summer and, for the second time that day, I'm stranded by my Nissan Grief (I mean Leaf). The nickname gets more accurate by the hour. In 24 hours, I've plugged into six public chargers -- six -- and still needed a tow to limp to one of them. "Road trip?" you ask. "Hardly," I reply. Unfortunately, I pulled the short straw. The car I bought had major performance issues within days. A full charge reading 187 miles gave me 28 before dying on the CO/WY border. I got it back to Fort Collins Nissan at my own expense, on my own time, my struggle alone. Less than three weeks into ownership, and still under their vaunted "3,000 mile / 30-day Limited Warranty" (emphasis on LIMITED -- it covers everything except what actually goes wrong), I was already in breakdown city. What followed was a circus of evasions, contradictions, and betrayals. My car spent 29 days disassembled in their service bay. [Now, let me be clear... I understand this isn't the norm. Fort Collins Nissan has a long list of glowing 5-star reviews, and I don't doubt that many of those customers had the experience I thought I was getting. I'm sure there's a reason people speak highly of this dealership.] All of this spiraled (despite having been inside three warranties) when this dealership claimed the battery needed for my vehicle was on "infinite backorder" (the long range battery for every Leaf since 2019 was effectively obsolete, unfixable) and that their hands were tied. That was a lie. Turns out, after much dialogue with Nissan Corporate, there might be a slight delay (like everything these days -- from eggs to airport departures), but the part does exist. It's not discontinued, and it's not on eternal backorder. They just didn't want to replace the electric motor and uphold their Used Car Limited Warranty. But wait! There's more. "The grand finale?" you ask. Read on. The Loaner (which I'll title the true story film coming out in 2027). Fort Collins Nissan gave me a 2023 Nissan Rogue while mine was being "studied." Then, after Nissan's Consumer Affairs Department explicitly told me to keep possession until resolution, Fort Collins Nissan reported it stolen. On July 22nd , 2025 at 8:54 a.m., I received an email (which I didn't even see until I bonded myself out of jail) giving me until noon the same day to return the loaner. And when the clock ran out, the cops rolled in. This led to my traumatic, humiliating arrest at gunpoint. If you know anything about Loveland/Fort Collins PD, you know exactly the type: fresh-faced academy grads, some still looking prepubescent, living out AR-15 action-hero fantasies with a permanent Call of Duty filter glued to their retinas. All of this, over a loaner vehicle I was told to hold onto while waiting on Nissan's own promised resolution. YOU CAN'T MAKE THIS S*** UP. That's right. My "customer service resolution" ended with an automogimp (she's still real pretty though). No compensation. No apology. No thank you, either. Charge: 3rd degree FELONY. Half my belongings trickled back through property and evidence. The other half vanished. Gone without a trace. Oh, and my gig work account -- deactivated. You guys suck, seriously. In the end, it wasn't the car that failed me. It was Fort Collins Nissan who promised they'd stand behind it, and didn't. And honestly? I'm still trying to understand how or why this happens. Why is it considered acceptable? Why is basic responsibility so neglected in business? BUYERS BEWARE: If you're in the market for a Nissan, I urge you: DON'T. Not at Fort Collins Nissan. Not at any Nissan. Simply turn around and leaf. Truth walks slow and steady, but it never gets lost.

I was interested in an Infiniti G37x that they had available on their lot. I went in last Friday…read more(8/21) and was greeted by Cliff. He was very pleasant to talk with. After the test drive, I was still interested in the car but they had not done an inspection, and the warranty included in the price of the vehicle was not extensive enough for me to feel comfortable purchasing it without one. Cliff was very gracious and allowed me to have my preferred mechanic pick up and inspect the car on Monday (8/24). The inspection found a few issues and some potential issues. The immediate retail cost for me to service the vehicle "needs" was estimated at $870; with a follow on cost for new tires depending on selection, but certainly no less than $400. With this in mind we negotiated to have Antera service only the "needs" and I would pay their full asking price (which would leave me to purchase tires at some point in the future). Regrettably the manager didn't agree with these terms, and did not offer a counter, so we parted on good terms but without a deal. Today (8/28), I was contacted by Cliff (very cordially) and was told the manager had agreed to fix one of the two "needs" at the full asking price. Unfortunately I had purchased a very similar car from another dealership two days ago (8/26). If not, I would have considered this counter... ... would seem to me a missed opportunity given the delay in proposing a counter; otherwise all other elements to a car buying process were fine.