I just bought a 2026 Ioniq 5 from Stevinson of Frederick. Great prices and great customer service…read morefrom the whole team. Milad was an excellent and positive communicator through the whole process. Arian took me on a great test drive -- he was super knowledgeable and I loved that he came to talk to me after the process was over to give me even more information and tips and tricks as this is my first EV. Jesus made the financing part super quick, easy and transparent. The sales manager (sorry I can't remember his name) really went out of his way to make everything right and get me the car I wanted as quick as he could. These guys are a 100% top tier team. Thank you! -KentC

People are all very friendly. The process for starting a two-year lease was mostly smooth. Although…read morewhen I asked to actually read the contract I was about to sign, they made it very clear that they were not happy, and that no one really does this, and that it threw off their entire sales process. The service department again has very helpful friendly people, but their process and communication is really messed up. First, they have replaced their human phone receptionist with an AI. The AI is fine for simply setting up an appointment. But it is pretty useless beyond that. Once I made an appointment for service because my car was telling me it was due. After showing up once, forgetting my key fob, going back home to get it and coming back, they then told me that it wasn't really due for service, and that the car was wrong, but they offered to do nothing about resetting the car warnings. Recently I went in because a USB port stopped working. They told me that I would have to leave it for 5 to 7 days on the spot in order to hold a place in line. They said that it would be up to me to arrange a rental car through Hyundai USA, and then after renting it, I could "apply for reimbursement". They did offer to give me a ride to a car rental place. I understand that they are very busy, but if they know it's going to be a 5 to 7 day wait, it justifies me why they couldn't schedule an appointment at least closer to when they think they would be able to get to it. Also the fact that they have a hands-off approach to providing a replacement temporary car, means that I have to take my chances with meeting the requirements to get reimbursed by Hyundai USA. I'm going to search around for other dealerships who might provide a smoother warranty service experience.

This dealer is by furthest the best dealer I've ever been to. they were not pushy judgmental. Told…read morethem what we wanted. And they made it work for us. Very simple and easy process. Bodie was our salesman and Jesse was our finance guy. They are the best dealership that I've ever went to. Thank you so much for helping us.

I wanted to wait until everything was neatly resolved before updating my glowing original review…read more But the truth is, there's been no resolution. Just a carousel of half-measures, unanswered questions, and absurdities that only escalated. Then it hit me: a review isn't about waiting for a tidy ending. It's to inform. To warn. To guide the next person toward a smarter decision. It's a Sunday night in the dead of summer and, for the second time that day, I'm stranded by my Nissan Grief (I mean Leaf). The nickname gets more accurate by the hour. In 24 hours, I've plugged into six public chargers -- six -- and still needed a tow to limp to one of them. "Road trip?" you ask. "Hardly," I reply. Unfortunately, I pulled the short straw. The car I bought had major performance issues within days. A full charge reading 187 miles gave me 28 before dying on the CO/WY border. I got it back to Fort Collins Nissan at my own expense, on my own time, my struggle alone. Less than three weeks into ownership, and still under their vaunted "3,000 mile / 30-day Limited Warranty" (emphasis on LIMITED -- it covers everything except what actually goes wrong), I was already in breakdown city. What followed was a circus of evasions, contradictions, and betrayals. My car spent 29 days disassembled in their service bay. [Now, let me be clear... I understand this isn't the norm. Fort Collins Nissan has a long list of glowing 5-star reviews, and I don't doubt that many of those customers had the experience I thought I was getting. I'm sure there's a reason people speak highly of this dealership.] All of this spiraled (despite having been inside three warranties) when this dealership claimed the battery needed for my vehicle was on "infinite backorder" (the long range battery for every Leaf since 2019 was effectively obsolete, unfixable) and that their hands were tied. That was a lie. Turns out, after much dialogue with Nissan Corporate, there might be a slight delay (like everything these days -- from eggs to airport departures), but the part does exist. It's not discontinued, and it's not on eternal backorder. They just didn't want to replace the electric motor and uphold their Used Car Limited Warranty. But wait! There's more. "The grand finale?" you ask. Read on. The Loaner (which I'll title the true story film coming out in 2027). Fort Collins Nissan gave me a 2023 Nissan Rogue while mine was being "studied." Then, after Nissan's Consumer Affairs Department explicitly told me to keep possession until resolution, Fort Collins Nissan reported it stolen. On July 22nd , 2025 at 8:54 a.m., I received an email (which I didn't even see until I bonded myself out of jail) giving me until noon the same day to return the loaner. And when the clock ran out, the cops rolled in. This led to my traumatic, humiliating arrest at gunpoint. If you know anything about Loveland/Fort Collins PD, you know exactly the type: fresh-faced academy grads, some still looking prepubescent, living out AR-15 action-hero fantasies with a permanent Call of Duty filter glued to their retinas. All of this, over a loaner vehicle I was told to hold onto while waiting on Nissan's own promised resolution. YOU CAN'T MAKE THIS S*** UP. That's right. My "customer service resolution" ended with an automogimp (she's still real pretty though). No compensation. No apology. No thank you, either. Charge: 3rd degree FELONY. Half my belongings trickled back through property and evidence. The other half vanished. Gone without a trace. Oh, and my gig work account -- deactivated. You guys suck, seriously. In the end, it wasn't the car that failed me. It was Fort Collins Nissan who promised they'd stand behind it, and didn't. And honestly? I'm still trying to understand how or why this happens. Why is it considered acceptable? Why is basic responsibility so neglected in business? BUYERS BEWARE: If you're in the market for a Nissan, I urge you: DON'T. Not at Fort Collins Nissan. Not at any Nissan. Simply turn around and leaf. Truth walks slow and steady, but it never gets lost.

If you are looking for a dealership that offers a home town feel, this is it!! We can't speak…read morehighly enough of their service department. Sawyer went above and beyond after we showed up late to pick our car up. Not only did he stay late, but he was sympathetic to our situation. We will be life long customers at this dealership! Ask for Sawyer! He's your guy!!!

I have come to understand that I am very confused about what an "appointment" means. MB of Loveland…read morehas cleared it up for me. It means you call in advance, set a time, they tell you that you will be in and out in less than an hour. Right? Nope - they get to it when they get to it and they have over scheduled the resources so you could be sitting for 2.5 hours. No one will let you know they are experiencing a delay and when you ask they are somewhat rude. Took 5 phone calls to attempt to schedule and they NEVER returned voice mail. I had to go to the dealership and sit face to face with someone just to schedule. Super inconvenient. The dealer experience has been nothing but trouble and disappointment from the beginning. They CLEARLY do not value their customers!!!

We went to see a car and bought it from Kaylee! She was communicative, knowledgeable, and willing…read moreto find us answers if she didn't have them. She made the buying process easy and we got a car that fit our budget and our lifestyle. I highly recommend the business as well as Kaylee!

Long-time Lexus lease customers here. We came in to buy out our current lease with our own…read morefinancing already secured through PenFed Credit Union and let the dealership know in advance that we'd be bringing a certified check to close the deal. Rather than complete a straightforward transaction, our sales contact told us Stevinson Lexus of Frederick "does not work with PenFed," asked what rate we had, and offered to reroute our financing through one of their partner banks at a matching rate. That's a dealer reserve grab, not customer service. There is no legal or operational reason a dealer cannot accept a certified check from any bank for a lease buyout. Disappointed after years of loyalty.

Rare, if ever, can you call the whole car buying experience wonderful but that's exactly what…read morehappened at Subaru of Loveland. David was incredible, being responsive and informative to my questions. He was well versed about all aspects of his products. Negotiations were straight forward, honest and no high pressure or gimmicks. Joel did an excellent job of explaining all aspects of the car-especially new technology upgrades. Kudos to the entire team especially their finance department! Well done.

while on the road my suby left front wheel seized and blew up damaging hopelessly the front end,…read moreand the electronica. The electronics-most complicated repair is outstanding. However my front end left side is coming off. Have spent months trying to get this resolved, Greg Johnson has not resolved this even after having Caliber Collision estimate repair(I was told to get estimate from reputable repair shop. I am being blown off, and now I find out Greg Jonson is out for 2 weeks and never notified me. Our repair through USAA and the Loveland statement about their self inflated "customer service" is fabricated. The worst customer service I have received, and I do not live in Loveland I am closer to Colorado Springs-but the repair done on the road-had to take to nearest dealership. Based on this experience I have to say they have failed epically and I question wether service tech just blew me off and has not sent Caliber Collision estimate to "upper Management as claimed" I'm sick of this frickin' hassle and epic customer service failure-and physical repair a failure. Can't endorse Loveland to fix your Subaru-despite their self important claims of customer service.

Davidson-Gebhardt Chevrolet came through for us after a horrible experience we had at Ghent…read moreChevrolet in Greeley (go to their page on yelp to read my review). After getting the run around from Ghent Chevrolet in Greeley on a truck we were trying to buy and nothing but crickets from them for almost a week...within 2 days of first contacting Davidson-Gebhardt our brand new truck is sitting in our driveway. Kirk at Davidson-Gebhardt was a pleasure to work with. He communicated regularly with us throughout the process and after obtaining the truck we wanted from another dealer, Kirk set up an appointment for us to come in and finalize the deal. We arrived at 4:30 pm on Tuesday, April 21st and were driving off the lot with our new truck just after 6 pm. That's what I call service. We are well qualified buyers and this is the service we expected, not what we got at that other dealer! But whether you are well qualified or not, everyone deserves good professional service. Do yourself a favor, if you need a new vehicle reach out to Kirk and all the other wonderful people at Davidson-Gebhardt Chevrolet. Thanks Davidson-Gebhardt Chevrolet for giving us a more satisfying truck buying experience instead of the nightmare we endured at that other dealership. I sure hope the powers that be at GM read this review and the one I placed on that other dealers Yelp page.

Took my Chevy truck in for an intermittent problem. I got the feeling that they were never really…read moreinterested in fixing it, not working diligently on it, and just kept it without doing much at all. I say I got the feeling, because I never heard from them at all. Their online / text system of updates was useless. I received zero communication from them for three days and had to contact them myself for any updates. They said they could not reproduce the problem, but when I picked up the truck, it died three times in their parking lot. Did they really do anything? I don't know because they wouldn't give me a written copy of their "secret" paperwork as if it held nuclear launch codes or some such thing. They're a bunch of "newbies" with no customer service skills and no knowledge of older vehicles. Bought this truck there back when they were just Davidson and were decent. The only reason they get one star is because at least I was not charged.

I called about a "funny noise" that I was worried was coming from the steering or suspension…read more Although they had no appointments for two weeks they told me to come in. The tech and service manager did a thorough inspection and test drive. Fortunately, nothing serious was found. Special Kudos to Stephanie and Devin. I can now leave on an extended trip in my Cherokee

Brought my vehicle in 5 times for the same issue and each time a random part has been fixed and I…read morehave been charged a deductible each time and the issue is still not resolved. This last time they had to vehicle for 7 weeks and returned it back to me unfixed because they couldn't figure out the issue even after consulting with two engineers. The engineer even recommended a part to be replaced but the dealership service department would not replace it because they weren't confident it would fix the problem. The other issue is every time we've given it to them to duplicate the issue they do not follow the instructions. They even lied and told the jeep service case manager that it had fixed been and returned to us 2 weeks ago when it had not been. Only when we called them out did they address it. Our calls were getting avoided by managers in both sales and service. I always had to be the one to check in on the status. They only provided a rental after 5 weeks of having my vehicle. They have shown zero care and empathy for our situation. The sales manager that drove it said he couldn't duplicate the issue therefore there is nothing wrong with it and again showed no empathy or care. He said he wouldn't buy the car back only trade it in. He said the manufacturer should have boughten the car back after the 3rd time it was brought in for the issue but no support or direction has been given for that option. I have been a loyal customer for many many years and have had multiple family members purchase vehicles from this dealership and I'm extremely disappointed in the service I've been provided and appalled with how I've been treated.