Awesome car wash with spectacular customer service! Monthly…read moreplans are good value and discounted for healthcare & first responders. Jumped ship at the sub par place near me and went with the best in town!

We bought a monthly subscription to "Willo Wash" in Willoughby on Rt. 91 & Rt. 20. It's a really…read morenice facility, with new, well maintained equipment, and very helpful staff, that does a good job of cleaning our car. The monthly subscription allows us to have our vehicle washed as many times as we want, as often as we want. And it's only $19.95/mon. I like the place. I like the people. I like the results. You will too.

Member for manny years. Always very happy with my car wash. Excellent value. Hope they will be in…read morebusiness for long time. Albert

I went to Brecksville Car wash today and it was ok. The thing I didn't like was that the dryers…read moredid NOT dry my car. The time is set at 60 sec which I thought would have been enough time but I don't know if it was the angle of the blowers or the force but it was a poor attempt. Summer time no big deal I guess but in the winter that water freezes and makes the wash not look as pristine.

This place only offers one type of car wash, at a price of $12. It should only be $10, honestly…read more Also, I wish when and whom to pay was made more clear. I was confused upon pulling up on how to pay and the staff even started hosing my car down before I asked about payment. Also, make sure to pull your side mirrors in as they will definitely get whacked if you don't. I am giving this car wash 4 stars, however, because I could tell how hard the staff were working and the wash did manage to get most of the bird poop off my car.

They say they're brushless but there are brushes and flappers. I saw it when it was too late to…read moreback out. The car got clean but I don't want that stuff battering my vehicle.

Really mediocre, especially for the price! No hand dry..even at the highest price point which was…read moreabout what I pay per month for unlimited washes at home. The exit to the car wash is also straight down hill onto a busy road . A recipe for disaster in the wintertime!!

Sgt. Clean is really Sgt. Dirty. Ever since they took over the car washes in Westlake, the quality…read moreof the washes has marched away double-time. Went this weekend to get my car washed, spent $27 for their highest wash level. When I got out to vacuum my car, I noticed the windshield still had bird poop as well as the front of the car had bird poop. When I went the staff to mention this, they said "that must've just happened". In the 100 feet from the end of the car wash exit to the vacuums, it must've just happened. It used to be the old place took and sprayed and scrubbed the front to make sure the hardest hit area from bugs and stuff. Nope, not anymore. I don't recommend their car washes.

This appears to be under new management and is embarrassing for them. Vacuums didn't work, pay…read moreprice option 1/2/3 and you got the same wash. It wasn't reading license plates and it took roughly 4 minutes per car (one car took 8 minutes) to process through the credit card line. What a disappointment in overall quality of service.

what are the parameters of car washes is step 1 of course wash the car step two is make sure all of…read morethat soap gets rinsed off the same car I have visited many car washes that fail at step number two. I stopped in Patriot car wash at 2:20 p.m. On a Friday and it seems to be rather busy but seeing as how it was a holiday weekend I totally understand. They have to man the self pay station cuz it appears they built the self pay station too far away from where would make practical sense and you'd have to almost open your door and get out of the car to enact the South payability therefore that's why they have to pay a guy to stay out there and operate the self pay station It actually is a really good car wash I did get the $14 car wash and while $14 is really really pricey it is exceptionally good job of removing all the salt and soap from my car. One thing they don't have is a pre wash where a guy comes around with a wand and does a little spraying in the areas where their car wash is typically Miss. I think one of my favorite features of this car wash is that at the very end it has these large rotating towel things that they're really good job of buffing your car out. And as a bonus you get free vacuum usage at the end of your car wash so there's that. Coupled with a free towel which is pretty much useless but the air freshener is pretty cool are we coming back again

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

Stopped in to get a car wash today, like the fact that it was locally owned, spent $15 for the mid…read morerange car wash because I like the idea of an under carriage car wash, the car seems pretty clean on the touchless car wash, but upon exiting, I am still soaking wet with foam in all the crevices. So it either doesn't rinse well enough or it doesn't dry well enough or both so I will never return.

Quick Bright is my choice for car washes. The unlimited membership is the way to go. You have the…read morechoice with each wash of the 5 minute brush wash or the 2 minute brushless wash. The staff are super friendly and the washing cleans very well. I highly recommend this car wash.

My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.