We will never take any of our animals here again! We took our dog to this vet clinic for a minor problem he was having but needed an xray to be sure it wasnt serious.
The vet is very caring here BUT here is the downfall...We advised the girls at the desk to please call us "Before" any treatment is given other than the agreed xrays and overnight stay to make sure he was ok. (Cost we were quoted was $135) so we agreed and once again voiced we couldnt aford much more than that and to let us know prices for anything needing to be done first before doing it and they said ok we will and wrote it down for the vet on our papers.
The next day we go to pick up our dog and the vet says she went ahead and treated him for his problem and wanted to keep him till later that day for more observation and to make sure he doesnt get vomit his meds up. (She Treated him without notifying us and giving us a price first like we asked!)
Unfortunately we had travelled a little over an hour already to get him and voiced our concerns about not being able to come back later for him for various reasons out of our control.
She said ok the girls will get your bill ready and your dog and his meds too. This is where it gets ridiculous...
the very rude blonde girl running the front desk says you can sit down its going to be a while i dont have your bill ready. She says this so we arent standing there at the desk in front of her & stares us down with a hateful look till we do sit down. She then goes on to talking to the vet tech about the bad smell and all the dog hair there was in the office and how gross it was. Really?!!! It is a vet clinic that sees hairy animals after all if you cant handle it DONT WORK THERE!
Then once she finally gets our bill together she tells us its $357! We were taken aback by the total and asked her why it was so much & she gets a very smart elic attitude to her and literally breaks everything down in a slow and demeaning way like we were stupid as to what all was done, how much each med was and the treatment they gave him.
It was done in such a very hateful snarky way and the whole while she was making rude comments about this to the vet tech infront of us!!!! She didnt care that we asked for prices first prior to treatment, didnt care about our situation or the dogs.
And when we told her we didnt want the dogs medicine due to the price and we couldnt aford it she made another comment to the vet tech and acted like she didnt know how to take it off the bill. When we told her we werent able to get the meds regardless if we got 1, 2 or all of them she gets her calculator out and starts telling us how much each med is and what its used for and gets snarky about it and says no wait i lied its actually this price then she says nope i lied sgain i forgot to take this off so its going to be this price.
We then again expressed. We brought the dog in to be evaluated and advise us whats going on, what is needed to treat him and how much it will be prior to treatment and want to know why we werent called. She acted like that wasnt her problem.
This girl was very unprofessional and uncaring and so rude and oozed nastiness all around! Do not take your dogs or any other pets here unless you want POOR CUSTOMER SERVICE AND UNCARING STAFF members taking care of you and your pets! I would give this a negative 5 star rating if it were possible but since i cant even give it a zerp i had to give it a 1 star and its not worth that! Beware and ask lots of questions and get prices first and get them in writing first is my suggestions besides finding a better place to go! read more