Called to get an estimate on cleaning a concrete basement floor. The person showed up late and the…read morequote was done by another person who never came using pictures the person who came took. They quoted over $1000 for a residential 735 sq foot floor. Way overpriced!

I had a scheduled appointment to have the kitchen hood service cleaned at 7:00 am, no one showed…read moreup. I called the number only to be answered by a answering service I leave a message to have someone call me back. I finally get a called back after 2 attempts at 8:06 am and the lady very rude wants to talk over me when I'm trying to let her know I have been waiting here for the appointment. I waisted my time and had to pay 2 employees to be here to assist. Bad service, don't waist your time.

I called Servpro for a residential post renovation clean up on a 1595 sq ft home as well as duct…read morecleaning. I received a $6000.00 quote. $750 was part of the 6K for duct cleaning. I hired another business for the post renovation cleaning for $2150.00, but did request Servpro for the duct cleaning. The appointment was scheduled for a Tuesday at 9:00am. By 9:30am that day Servpro had not shown. I called and was told the person's dog had, had a stroke that morning and he would be there shortly. Next conversation was they would call when he was on his way. At 11:30am I called and canceled. At that point he was 2.5 hrs late, and 2 hrs after I was told he would be there shortly. We had already been told by other businesses that this was an all day job due to compound joint dust in the duct system as well as a first duct clean in a 96 year old home. By 11:30am we knew he could not give a full days work. We were also told he was an independent contractor they had hired. At that point we didn't find this person reliable. When I called to cancel apparently he was there. I had just left 5 minutes before and said please have him vacate the property if he is really there. I went back 5 minutes later and he wasn't around. I question if he had really shown up.

From the owner: SERVPRO of Vermilion County is the top choice for cleanup and restoration. We offer comprehensive…read moreresidential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

Good communication, very reliable, and quickkk!!! Would 100% recommend to others!! Cool dudes.read more

From the owner: Our business specialisation is attention to detail we understand your loved ones meant everything…read moreto you so we are here to make these headstones and beautiful as we can possibly make them we all know our loved ones was beautiful people inside and out so why not continue that with keeping there head rest clean for you..

I called Chem Dry on Monday to clean the carpet in my living room and guest room for pet…read morestains/odors. They were able to get me an appointment today, which is Thursday. They called to let me know they were on their way and arrived on time. They explained the process in detail and I didn't really have any questions or concerns. In and out in about an hour. Courteous, friendly, and most importantly, they did an excellent job. They were able to get some very tough stains out of my carpet. Price is fair and very much worth it. Will do business with them again.

I wasn't very happy with Chem-Dry service, I did not expect that a stain in the hallway would be…read moregone completely, but I expected successful result in the small bedroom, and it's smaller, but still there, kind of disappointed!

USPro's people are courteous, friendly, and most important - competent…read more They come when they say they'll be there. They bring competent contractors to do the work, The do the work well, on time, and clean up after themselves. If you have a problem, one call to your contact at ServPro is all it takes. I can't say enough good things. Who knew I'd be happy to have had a humidifier leak!

US Pro is always very responsive to our customer's needs; they can work the home from clean up to…read morereconstruction; I appreciate their expertise.

We had Roto-Rooter out to replace the sewer lines from the house to the city sewers. Work was done…read morequickly and professionally, despite a few glitches with the city information (not the company's fault!) They filled in the trenches and re-poured the sidewalk section they had to dig up. This is where I have the problem. The sidewalk section had sunk, making a large drop in the sidewalk, which is a tripping hazard. I have asked RotoRooter to come out and either fill or raise the sidewalk section. I have called several times - the first time I was told they would be out that week. Didn't happen. I called back, and this time I was told I had to leave a voicemail for the general manager. I did, and no response. The work was done well, quickly and professionally. The follow up and corrective work leaves a lot to be desired. Basically, 4.5 stars for the work, 1.5 stars for the follow up and after work service.

Never again will I recommend Roto-Rooter, very greedy and poor customer service. They definitely…read moredid not have my family's best interests at heart. This company charged 6300.00 to change one pipe. They also charged an additional 5000.+ for restoration that wasn't necessary. So they removed the wall and the stair banister with no intention on replacing, then told us that "we don't do carpentry work". Charges of over 11000.00 dollars is totally unacceptable for the little area they serviced our property. Price unreasonable.

Excellent and professional. Great crew. Overall the best contractor who's worked on my apartments.read more

This company starting with the owner was very professional and knowledgeable. He helped walk me…read morethrough the entire process with my insurance company. The resulting finished project was amazing. Our home has been not only repaired but beautified. The roofing, painting and gutters where all done with integrity and in a timely manner. I recommend Panthers Construction.

After my basement experienced a septic leak, ServPro was on my property within just a couple hours…read moreof my call. Eddie and Michael were absolutely fantastic! They assessed the damage and immediately began working to get the space dry. They were extremely communicative with me, setting my mind at ease while they worked to figure out what needed to be replaced. They ended up removing my highly-saturated carpet, then adding industrial fans to remove all moisture from the area. They left them overnight, then came back first thing in the morning to check again. Thanks to Eddie and Michael's great work, the basement was surprisingly dry by then! What a fantastic experience, especially considering my initial fear of "everything is ruined!" In addition to their great work, Eddie and Michael were tremendous at explaining what they needed to do, which helped calm my fears. They kept me smiling and laughing throughout the process, which was an unexpected - but greatly appreciated - boost to my morale while dealing with such a stressful issue. I would recommend ServPro for any issues, particularly if you can request Eddie and Michael! They were OUTSTANDING!

where to start, we had a flood in our home, our son used to work for Lafayette, Indiana Serv pro…read moreso, we hired them. biggest mistake I've ever made hiring anyone. I already had the carpet up when they got here. we a have a concrete foundation. so, it was still full of water. The people they sent at first, didn't know anything when asked questions. I had to wait for a few days until Tony, the head guy showed up and he di answer those questions. the equipment they used was super loud, couldnt carry conversation on with my wife for a few days. they took some of the base board off. when the people we hired, went to put the base board back on, we are still missing 2 pieces that we could find. they ripped out a vanity in guest bathroom. insurance didn't want to pay for it so, we faught that . insurance finally paid for vanity but won't pay for the plumbing to put it all back together so, that comes out of wife and I pocket. they broke a small figur my wife had on wall.( they are replacing.) still waiting on our bedding they took to get it cleaned. ( been over couple months now.) when trying to get a flat out answer about how much they would charge to do the painting, flooring, and vanity, couldn't get a straight answer. matter of fact, when meeting with Tony about it a few times, not only couldn't get a straight answer but, when I asked about how much we had for budget for flooring, all he kept saying was," part of the cost from insurance is our cost as well." when asked about the padding for the flooring, " you can just keep that." dude, that's insurance fraud! needless to say, we was done at that oh t and went somewhere else. I would never use serv pro again! never! I also won't recommend them to anyone either.

As part of a pole barn restoration, I needed someone to extract my possessions from the rubble and…read moreget them stored properly. I was impressed by the professionalism and attention to detail shown by Servicemaster Advantage. They met their commitments on time, got everything done that I asked for, and worked around a number of external constraints. I was even more impressed because this was a task somewhat outside their norm, but you would have never known so by how well they completed it.

About a year ago we had a basement sump backup for which we called ServiceMaster Advantage of…read moreLafayette. The minor disaster required the carpet of the built-in basement be replaced. Separate crews were assigned to take out the damaged materials. ServiceMaster sent Eddie Diaz to scope the work and explain what would be done. The crew he sent about a week later, to pull out the damaged carpet, asked for entry and spent a good amount of time on the work. But it seems to be much more than assigned work that occupied their time. When they were done they departed quickly and without checking in to show me what they had done. Within a few weeks of their work, I noticed assorted items of thousands of dollars of value--ammunition, vinyl record albums from the 1960s-70s, military uniform items and insignia, CDs, electronics, and other personal property--missing from my office and the nearby closet, neither of which had any damage. I had happened to inventory many items a few weeks before their work and knew well what I had from inventory and electronic receipts, that the items were definitely gone, and that no other people had any access to the areas whence the items disappeared. I compiled a list of what I realized was missing and filed a statement with the Tippecanoe County Sheriff's office a few weeks later, after checking carefully what was missing. The detective investigated the slickie boys whose names they got from ServiceMaster, but the identified boys claimed they were never at my house, and I had no solid proof they were. In the intervening months a few other items are also missing, having not been noticed among the many items in the office area until recently needed. With highly restricted access to the area, those had to disappear the same time as the other property--no other explanation makes sense. Some lessons: Even if very busy on other activities, observe the laborers closely, frequently, randomly, and fully trust none requiring entry to your premises--especially not any low-skill, part-timers who might be unable to gain more reliable employment. So they cannot lie that they never worked at your location, photograph their government issued facial ID and their vehicle--including the license plate--before allowing them entry. Unless it is untrustworthy, any competent business will be certain to have the supervisor come by that day, when the work is done, to ensure it has been performed suitably and honestly. Other contractors do so. For the money paid, the customer has every right to expect the supervisor sending the laborers to be professional and "close the loop." We have installed a security system in the meantime. The multiple cameras would have captured the boys carrying out their stolen property. I will not call upon this business again.

This is the man to get the job done . Great work great prices. Highly recommend this company . Very…read moreprofessional and there's no situation he can't handle .He has done some excellent work for my family .call him. Teresa Bruso and family

From the owner: For all your tree care needs. Specializing in dead and dangerous tree removal. Stump removal, tree…read moretrimming, removal, pruning, and firewood.