Great location, front desk staff were pleasant and beds were comfortable. However, for the price you pay, they need a significant upgrade. It is so outdated and literally falling apart. (You will see duct tape keeping things together). Complimentary breakfast is like school cafeteria food - not very good. Room had one complimentary bottle of water. We're titanium elite but didn't get any kind of recognition. Not many choices in Juneau, so it's a tough call. At least it was clean and spacious. If you do book, ask for a room facing water. We were facing the back and there is a house that looks right at you. read more

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This is the ONLY Marriott option in Juneau, Alaska and I had a nice stay! Located in downtown this 7 story hotel is not fancy or high end but has everything you need. With my elite status they gave me the top floor corner room with water view. Hotel is across the street from the water and weather was foggy so not a great view. King size bedroom was HUGE (maybe too big as the TV was so far from the bed!). Hotel internet worked fine as did Netflix. Free breakfast in the mornings from 6:30am to 9am . Nothing fancy but it is a what you would expect of a free breakfast. Would definitely come back if travels take me to the area. read more

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This place is absolute crap. How can you be in the hospitality industry and rely on tourism but not give a crap about your guests. We stayed two nights in this 7th realm of Hell hotel. It has zero A/C and we booked the ocean view room because we wanted a good view. However, we were not told that with no A/C that the room would be 85+ degrees inside with the fans going. It was 93 degrees when we first arrived in the room. It felt better outside than inside. We had an oscillating fan and that was it. I went down the hall and took a box fan that was being used for the stairwell and put it in our room. DO NOT STAY HERE! I don't know how this is not a safety or health hazard. Marriott should be ashamed to have this as part of their line. Also, definitely DO NOT pay $20 for the breakfast buffet. It is cold eggs, lukewarm bacon and sausage and potatoes that are like rocks. read more

The staff were all incredible and deserve 5-stars! However this hotel, especially for the prices they charge, is very "mid". It's fine. It's perfectly fine. The location is fantastic, you can walk to all the downtown goodies and even to the trailheads! There is just nothing remarkable about this hotel though. The rooms are just OK. The water pressure and temperature in the shower was just flat-out bad. Again, for $120, this would be 5-stars. But for $240? That's way too much. I would only come here if you're an absolute Marriott/Bonvoy points monster. (which...for better or worse...mostly worse...I am) read more

I agree with most reviewers. I had very pleasant interactions with the staff; however, the hotel itself suffered a number of issues. Thankfully, the hotel is in a convenient location, and if your room is on the water side, you will have a beautiful view. The bed was comfortable, although the bed skirt was really dirty, and the gym was adequate. That may be where the goodness stops. There is no laundry onsite, but a local launderer will pick up and deliver your laundry the same day for a hefty fee. There is no breakfast onsite or restaurant anymore. For the greater part of my stay, there was no hot water and I visited during winter. I was moved to another room to rectify the situation, but it did not. When I did luck out and get hot water, it would only last a few minutes before cooling off. The second room's heater worked well but had no auto shut off. It would continuously run no matter what temp you set it to, until you manually turned it off. It's not great but not bad. I recommend if it's within your budget and you are trying to stay at a Marriott. read more

Be aware that this hotel is UNDER CONSTRUCTION, and the front desk manager claims Marriott policy doesn't allow that kind of notification for guests when booking. So consider this your official notification. Here's what my May, 2025 stay featured: --Beds, linens, hotel room safes, and random furniture stacked up along the hallways by my room --NO HEAT during temps in the 30s. Eventually somebody delivered a space heater. --Loud constant DRILLING noises making sleeping, phone calls, zoom meetings, and just relaxing completely impossible. It starts at 8:00 AM and goes until 7:00 PM (!!?!) --NO CABLE-- Just a Samsung app on the TV that offers old reruns of game shows. No cable news, no local channels, no live sports. When I inquired about this, I was told there had been a contract disagreement with DirecTV during the (still in progress) remodel. Whatever you do, AVOID this hotel and let Marriott/Bonvoy know what you think about their policy of hiding renovations in progress from prospective guests when they book. read more

Four Points by Sheraton Juneau - Hotels Near Me - Juneau, Alaska

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We found the hotel to be very clean and quiet. Bed and pillows are comfortable, and the staff is friendly and helpful. A good breakfast buffet was included. read more

DO NOT STAY HERE!! Horrible service Horrible staff They threatened to kick me out and call the cops because I was complaining about the conditions of the room. Room was old outdated TV went out Internet went out our room when we walked in had body fluids on the sheets NO AC. Three days the rooms got over 90° with no air-conditioning, knowing a small gap in the window and a fan it barely cooled it read more

Love the tea supply in the rooms. But really grossed out by the yellow stains all over the blanket. read more

Four Points by Sheraton Juneau - They don't clean their bedding. - Hotels Near Me - Juneau, Alaska

Our stay was less than ideal. First the shampoo and body soap dispensers were empty upon check-in. Apparently, housekeeping didn't check when they clean the room between guests. We were told they would be refilled. They were not. The main issue with our stay was the lack of elite benefits. I am a lifetime Platinum member. At check-in, I opted for the breakfast option. The front desk agent didn't know what I was talking about and only offered points. I informed her that breakfast was an option. She said for me to take it up with the front desk agent the next morning. The next morning the front desk agent gave me the breakfast voucher but commented why the front desk agent from last night didn't do it. The following morning, when we asked for the breakfast voucher, we were told that it was one voucher per stay. I informed the front desk agent that the terms and conditions say it is per night not per stay. She said no. I then asked to speak with her manager. She called the manager and handed me the phone. The manager said it was per stay or $50. I informed her that it was per night and that the $50 was only if I didn't get the amenity. She said she would be right down to "show me." When she got to the lobby, she greeted me by pointing to me and said in a rather loud voice "follow me." She directed me to the office where there was a chart on the wall. She pointed me to the line (which was highlighted) "it's per stay." I informed her the line she was pointing to clearly said "per night." She got more upset and told me, to follow her to the restaurant and informed the staff the we could have breakfast. She ended our interaction by saying she will be calling corporate. She was very rude in our interaction. That sort of ruined my day as I was quite shocked at her reaction and how she treated me. The fact that the line was highlighted makes me wonder if there were other times this issue was brought up. She also said that the restaurant was a third party. If that were the case, then why were there vouchers available. The next day, she happened to be working the front desk. When we asked for the breakfast voucher, she said "just tell the ladies it's fine for us to have breakfast." The ladies at breakfast didn't take my word so someone else from the front desk had to come to the restaurant to give the okay. Later that morning, we asked for late check-out. We were denied because they said housekeeping leaves at 1pm and they need to clean the room before they leave. I've never been denied late checkout before. We weren't even asking for 4pm late check-out. I'm not sure if this is an isolated incident, but it seems like elite benefits are a miss at this property. The attitude of the manager also was not professional. read more

Stay away! The staff was very rude upon us arriving late to the hotel. They messed our reservation up even after paying for the full stay in advance, checking in online and calling ahead twice to confirm we are still good. Arrived at the time we let them know and they laughed and said they gave our room away and go away. read more

Not what I was expecting from a Marriott property... It was clearly built as a different hotel and was converted over to a FourPoints. The room is decent enough, very clean and the staff is super friendly. Biggest frustrations and reason for only three stars: 1. No airport shuttle and it was $35 after tip for a taxi. 2. The room has no air conditioning only heat? I'm on the 7th floor and the room was roasting at 74 degrees. The only option is to open the window to cool it down. I was up five or six nights opening and closing the window because it would get too hot and then too cold again. I'm glad I'm only here two nights and if/when I visit Juneau again, I'm not sure I'm going to stay here again. read more

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The Sheraton in Juneau is an awful property. It is old, tired, and dirty. Although the staff in front seem friendly enough, at breakfast this morning, the staff did not even look at us kept to their phones. Breakfast was cold and not edible. Cold eggs, cold potatoes, cold sausage, cold bacon. It seemed like everything was made last week and they just put it out or left it out. The coffee maker in the room was dirty, everything about this place is terrible. read more

Jessica made my day from the moment I checked in. She greeted me with a smile and friendly service that made my day a little bit brighter. The view out my window is amazing and the free breakfast for my Bonvoy status at the nearby Baranof was wonderful. Thank you! read more

Stayed here for five days in early October 2024. The hotel overall is pretty dated and in need of remodel. The location is pretty good as it's walking distance to just about everything in Downtown Juneau! I'd give it 2.7 stars. read more

It is the only Marriott in the area, so it is adequate if you are looking to use points or are otherwise committed to the Marriott ecosystem. However, adequate sums up at this hotel perfectly. Don't expect anything more. The rooms and the entire property is long overdue for an update. Everything feels beat up. There is no air-conditioning anywhere on the property. Someone told me this is the only four points in the country that does not have air-conditioning. If you are on a higher for room, this may be a problem because it rises and we struggled to strike a balance of finding a right temperature for the room by cracking the window open. This is also problematic if you are on the street side because of noise coming in from outside. I am a titanium elite member at Marriott and felt that was irrelevant. Despite being there during a slow time, I was told when I try to check in at 1 PM that no rooms were available. When I finally did get a room, it was in a bad location and when I tried to switch I was told no other rooms were available, even if I was willing to wait until later to check in. The sheets in my room we're not properly cleaned and needed to be switched. Staff did that and we didn't have any other problems, but we were not happy with the stay overall. read more

No housekeeping, no ac, no restaurant No bueno ! Key to room doesn't work often - need to reprogram . Just not a high quality establishment read more

Four Points by Sheraton Juneau - Lobby - Hotels Near Me - Juneau, Alaska

Main problem: No AC. Don't come when the weather is over 65. Room gets to an average of 80+ if you don't use the fans to blow the cool air in. Although, windows do not open adequately get enough air in. Good cleanliness of entire room. Great views. Windows and fans are a bit scuffed. Beds and sheets comfortable. Pillows are great. Bathroom accommodations great. Location is good. The fact that there is the Big Boss Seafood Boil a close 1min away elevates the location. read more

Convenient location and maid service is nice. Rating is higher because Big Boss Seafood Boil is half a minute walk away. There's no AC so the rooms are constantly at 80 degrees. read more

I found this place because I kept walking by here and it looked nice (from the outside); trust me, it isn't. I was staying at another local hotel and cancelled my reservation. I thought that this place would be a step up. I was wrong. I checked into my hotel. The picture frames were broken, there was trash around the room and it looked as though they were remodeling the entire hotel (including my room) and had me stay in a room regardless of this. I felt as though I was staying in a place that wasn't completed and that they would be working on while I was there. The employee at the front desk informed me that they were doing work on the hotel and updating it but I could still stay there. It seemed very unsafe ... to stay there, as when I walked down the hallway, passed other rooms, and went to mine there were lots of materials laying around i.e. paint, mops, brushes, and tools. The hotel wasn't very nice either. And it wasn't a step up from the other local hotel I stayed at. I was hoping that this place would be nicer. I wouldn't recommend this place. read more

Here it is November, cold and rainy and no hot water in the hotel. They moved us to an another room thinking that would solve it. Nope. Our 2nd room the heat doesn't work, and they had to bring us a freestanding heater. The staff has been more interested in their phones than about solving the issue. The generic response has been "someone's coming to fix it". The only redeeming feature of this hotel is its proximity to downtown. I will never stay here again. read more

I came to the Sheraton after a very bad overnight experience at the Silverbow Hotel in Juneau -- it was so bad that I left the Silverbow early and called the Sheraton. Thankfully they had a room so I walked down. I was greeted by Shannon at the front desk who clearly understood I was having a bad day and he did everything he could to turn my day around -- including allowing me to check in early. He made an otherwise crappy day a lot better because of his attitude, sense of humor and customer service. I'm a Bonvoy member so I've seen the inside of other Bonvoy properties, and it's true, the rooms at the Sheraton in Juneau are adequate, and nothing special. But Juneau is a casual place and I wasn't looking for a pristinely designed hotel room, especially since I would just be dragging in dirt from all my outdoor Alaskan adventures. The room and the hotel are clean, adequate, spacious and the staff were helpful -- that's exactly what I was looking for after my crappy experience at the Silverbow Hotel. My vacation got so much better after stepping into the Sheraton. If you're looking for pristine or boutique, this isn't the place. But if you're looking for a solid, stable place to stay, that's close to everything, with friendly staff -- this is a great option. read more

do not stay here!!!!!!!! it smells like sewer and I can't even breathe The supervisor is a bitch and so not customer service friendly A horrible way to start an Alaskan adventure !!!!!!!' read more

Excellent location, excellent staff, nice restaurant in the hotel and parking available if you have a car. I really enjoyed my stay here and will definitely stay again. The best thing of all was, hands down, the amazing views from my room. Some of the room views and a bit of Juneau can be seen here as well: https://youtu.be/PeU633Rqt4s read more

Four Points by Sheraton Juneau - View from room. - Hotels Near Me - Juneau, Alaska

This hotel is amazing. The view from our room looks like a painting and is surreal. Staff were all friendly and awesome, and the attached sports bar is great. read more

Four Points by Sheraton Juneau - Top floor water view room - Hotels Near Me - Juneau, Alaska

I had a great experience staying here. The staff is super accommodating. It is super close to all the shops in walking distance, and there are views of the water directly across I would highly recommend this hotel due to the vicinity and accommodations. Also their restaurant and bar is great and is onsite. read more

Four Points employees did a great job hosting my college class over the course of a week. They have been understaffed so they were unable to clean our rooms each day but each employee I met was very kind and helpful. read more

Don't waste your money on this hotel, I booked a water view room For an early December visit and when I checked in they put me on the Mountain side so I told them I had reservations for a water view they said they were full and could not move me. Strange since the place is empty and there was no way they had all the view rooms booked. Bought some cheese and goodies for the room and put them in the fridge the night I checked in and just went to have a yogurt for breakfast and the fridge isn't even plugged in so everything is bad, told the assistant manager and all she said is we're very sorry and offered some extra Marriott points and she'll speak with housekeeping but the cord on the fridge was still wrapped up so it was never plugged in. I don't collect points and never even addressed the problem of not getting the room I booked so if you want to stay in Juneau stay at the Best Western or Ramada or there's a great little place called Grandma's feather bed in which is a Best Western property and are a lot kinder there. I come to Juneau for business and on my future trips will spend my money elsewhere. read more

Air travel in Alaska in the winter is an iffy proposition at best these days. On Friday November 8, 2019 I was on alaska Flight 75 from Seattle to Alaska and for the first time in 17 years after nearly a 100 flights, suddenly the pilot was not able to land in Juneau due to fog. What happened to the plane'r radar and other systems that made them suddenly unable to land in a fairly standard situation in Juneau, fog as thick as pea soup? When in the past they have landed in that and far worse? I live in a small town, that is a four hour ferry ride away from Juneau or you have to take a little puddle jumper air taxi that only travels on clear days. These days the ferry only travels once a week and clear days rarely happen in the winter. So this means I cannot now get home for another week. What threw salt in this wound and the real reason for the 1 star review. I had booked my overnight stay as I waited for the ferry on Saturday through the Alaska Airline concierge service a month ago when I made the plane ticket based on their prompting when I had purchased my plane ticket. Hotels in Alaska have every time in the past when there are weather related travel changes have cancelled and refunded any fees - but this time the Four Points by Sheraton did not allow a cancellation nor did they provide a refund. DO NOT use this service. Hotels in Alaska when you book with them directly routinely work with you when you have very typical weather related travel delays. read more

Monopoly rents knowing it's Alaska in July but would expect better facility for that price. Recent stayed at Sofitel in Chicago for exactly same price Upgrade to junior suite 100 sq foot marble bath separate glass shower. Hérmes toiletries. Not asking for same in Alaska but for $350 at least make an effort. read more

Four Points by Sheraton Juneau - After 40 mins finale for the scrambled eggs but no cutlery unfortunately - Hotels Near Me - Juneau, Alaska

Ah, Four Points. This one has seen some better days, but as the only Starwood in Juneau and thus the only place I could get rooms for free (a good thing, since the paid rate was pretty ridiculous and the points rate was very reasonable), it was what we went with. The rooms were fine - clean, comfy, all of that. No major complaints here. No A/C, which is not a big deal in Alaska, but we were there on a bit of a warm day, so I was happy there was a fan in the room. Bathroom...worked but could use a remodel. Rooms just feel pretty tired. Although I will say that the attached restaurant (which was where the included breakfast was served) was pretty good. So, there could be some improvement but, all in all...it was fine. Would I stay again? Sure...but to be honest, there isn't quite enough going on in Juneau to make me need to go back in the near future. read more

Horrible hotel... one of the most expensive one and they don't have air conditioning... the excuse they don't need it. But the other hotel which is cheaper have them... poor management ... no customer service ... all u can see is electric fan all over .. Sheraton should take this property off their list... it's a shame ... DoNt waste ur Points and Money here !!! Stay Away!!! read more

Four Points by Sheraton Juneau - Horrible hotel ... deceiving photos ... u will be in a nightmare and ugly surprise - Hotels Near Me - Juneau, Alaska

Stayed here for an overnight prior joining one of our Cruise ships. It has all amenities needed, as I am in a hurry the bullet points - Clean both the room and bathroom - Bathtub/Shower combo in a small bathroom with hairdryer, soap and lotion (individual) shower gel/shampoo/conditioner in a dispenser - Bed linen is good and the use duvets instead of blankets - Blackout curtains - Fridge no mini bar - coffee maker in the room - Bottle of water free of charge - HD TV I think 40+ with cable TV - Free wifi - Close to the road in case you are sensible to noice you should ask for a room opposite the road - walking distance to town - Sports Bar in the hotel for BF/lunch and dinner Nothing special, but a good property for short stays (IMO) read more

My family & I stayed here for a long weekend away from home. We had a clean, comfortable, waterfront room on the top floor. I'm a titanium member and received two free standard breakfast at the restaurant each day. The food was great and we had dinner and takeout pizza from the restaurant too. One night we walked one block to downtown and ate at salt restaurant. There are several small shops downtown including a drug store and a liquor store. A lot closes in the off season but we found plenty too do in the area. The glacier is a quick drive and perseverance trail isn't far from the hotel. I noticed many mentioned the hotel has no air conditioning. I wanted to mention that it isn't usually needed in the area. The coast is generally cool but there were a few record breaking temps this year. I noticed two fans in the room. I enjoyed this hotel and would come back in a heartbeat! read more

I stayed here March 11-15th, 2018 and although some of the renovations are nice they are missing the details. The bed was the worst part. I'm guessing the mattress is over 5 years old. The edges are about 4" lower than the middle and it's lumpy. The pad they put under the sheet is creased thick felt?? The sheets and pillows are fine, although they weren't changed once during my stay. Housekeeping forgot several items including towels, the shower rug, cups, and tea. The free SPG bottle of Aquafina is great when you get it, otherwise it's $3 at the front desk. I've been coming to this hotel for a dozen years and it's always been a 3 star place. The new restaurant is way better than the past few. Improve the housekeeping and mattresses and it could get to 4 stars. read more

This is a totally fine place to stay while in Juneau. Our room was nice, recently renovated - I highly recommend getting a water-facing room, it's very much worth the extra cost to have a nice view. The staff were friendly, but not super focused or proactive when it came to customer service, though I think that is more reflective of the general Juneau attitude. read more

Four Points by Sheraton Juneau - View from the room, definitely worth getting a water-facing room. - Hotels Near Me - Juneau, Alaska

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Decent hotel the whole place is neat and clean, nice gym the "mountain view" kinda sucks specially when is foggy outside but is cheaper than the ocean view read more

Four Points by Sheraton Juneau - Hotels Near Me - Juneau, Alaska

The location is great. Some front desk people super, others eh. I should be happy they are working. Stayed there June 15-17, 2021, so before the cruise ships returned. Town is just starting to open up. No air which usually isn't a problem. We had glorious weather & air would have been nice. Rooms seemed clean, but definitely could use some sprucing! I agree with Sean B, adequate sums up the hotel. It could have been so much worse, wasn't awful, it just served the purpose. Again, location is great. read more

Nice clean hotel, very friendly staff. Decent views of the water.

I'm actually STILL dealing with this bill and my missing points almost 3 weeks after checking out. The hotel is in a great location and management is fantastic, but the front desk staff really managed to muck up our bill something awful. While I think (knock on wood), it's now straightened out, I'm still trying to get credit on my Marriott/Starwood account as those points didn't get applied - even the ones offered for skipping housekeeping, which we did. So I continue to fight with this hotel on this issue. Not a great experience overall. read more