I had a really good experience at the Four Points by Sheraton. From the time I was warmly greeted by the front desk graveyard shift until I walked out the door. Let me just say, the lady checking me in was excellent! So kind and informative! I am seeing all these bad reviews and confused as heck. I paid $109 for a king bed on a Saturday for a fabulous hotel. They must have made some huge changes since these reviews were written. My room was very clean and very organized, with everything you could want in a room! Nice bathroom, a microwave, a fridge, a beautiful view out the window, coffee and even a couple bottles of water waiting for me in the room. It was very comfortable and warm in the cold Chicago weather. Very minor things that are wishes, but totally not necessary, I wish they had Bravo on their TV lineup lol. And they only had soap and lotion in the bathroom. Neither was a problem for me - just would be fun extras. Bed was comfy, got some great sleep! Their lobby is wonderful with a warm fire, many seating options, and an array of drinks and snacks! What more could you ask for in a hotel!? I'd stay here again in a second! read more

Free parking and Wi-Fi. We're able to use our free room for this location. Ladies at the front desk were very kind, friendly and understanding. Convenient, easy check in and out process. All of the bedding, towels and occupying spaces were clean. There are snacks and beverages available for purchase. No complimentary breakfast. We stayed for one night. read more

This hotel doesn't even deserve one star. The property is part of the Marriott Bonvoy family. Marriott really needs to reevaluate their relationship. At check in I attempted to use a $25 e- gift card I received from Marriott for my birthday. The clerk did not know how to process. The next day a check out a different clerk didn't know how to process. The frustrating part was that the card had an expiration date of two days post departure. The entrance doors didn't lock and anyone had access to the property. The room was clean but management has decided to remove the bathroom pump products for individual use items that didn't seem worth their label. I would NOT stay at this property!! read more

Our stay could have been better if the noise wasn't issue. We had to change a room because the kids in the next room and the room across the hall were loud. Sadly, we were moved two rooms down, so while it helped, we could still hear them. The other main issue, hotel guest that has no courtesy when walking the hallways. They carried on conversation as if they were at home late at night and early in the morning. No free breakfast, they offered continental breakfast with few hot food items were $14 per person, not worth it. read more

STAY AWAY. Sorry I did not read the other terrible reviews on this property. No smiles HERE when you arrive and check out. The staff all seem very unhappy. The rooms are of in need big time of total renovation. Lobby old and tired. Sheraton should take their flag down on this property. Dump. read more

I travel quite a bit and I found that this hotel is very nice and clean and the breakfast is great with a maid to order breakfast. I've had a great on every day and they take really good care of you. The lady that works the front desk I believe her name is Niki is absolutely astounding She really takes so good care of her customers. She's very friendly and attentive, and she goes out of her way to help people. I had the misfortune of my room key, not working twice during my stay, and she instantly took care of it and made sure that I got into my room I don't know why this hotel doesn't get outstanding reviews all the time I found it's a very good property for the money and even though it's a little further from my work, I prefer to stay here They have a bar plus they have a great breakfast and they also will make you dinner at night if you're hungry How many hotels do you know that really go out of their way to perform outstanding service? read more

The tap water here burns your throat. Bad. Maybe people are used to it here, but coming from a diff state you can DEFINITELY tell. To purchase a water bottle it has to be charged on the card on file, even if it's a company card. They will not take a separate personal card, only cash in which you get a fee charged by their atm more expensive than the water you buy. I was told there was a buffet upon check in but there was not. There are no stores within reasonable walking distance. I've NEVER had this hard of a time just accessing water. They are significantly concerned and protective of their water bottles more than their customers experience. Also the tub and toilet were trashed when I got here. No one cleaned. read more

The internet was so slow it was ~nonexistent, which is fundamentally not acceptable for a hotel in 2024.

We stayed here 3 nights while visiting my brother and his family. This hotel served its purpose as well as we expected. https://www.yelp.com/user_local_photos?select=f9Bq9ITqqxZV1JSevihmxQ&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=i5poK30PrtD-LmnkSyPFgw&userid=DqNgAUKmZEFnLJcREzd5SA -We requested a fridge and a microwave in our room prior to booking. They obliged. It was a bonus for us. https://www.yelp.com/user_local_photos?select=_iqKErN1lXvYnACz7fouNw&userid=DqNgAUKmZEFnLJcREzd5SA -Room was very clean. A/C worked. https://www.yelp.com/user_local_photos?select=djWelkvacMUAD-dDn3JWrQ&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=v44V8CVxfP5wjBfe1qatlA&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=sP0zR8OFMTV237b99mI-YQ&userid=DqNgAUKmZEFnLJcREzd5SA -Lot of parking. -Decent fitness center. https://www.yelp.com/user_local_photos?select=M-ixOy_DJOt1CQA_sqIAOQ&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=9aZAYEa3WVvajzpIA-CmVg&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=J57tYAAIw-7JgU0wyCCODg&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=UT6Gi_PIRH2Ax00QPCKRGw&userid=DqNgAUKmZEFnLJcREzd5SA -Friendly bartender. She made delicious cocktails. https://www.yelp.com/user_local_photos?select=HIObi_8Bi2dmTGA2VfS8vA&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=9yQSrR71HfY0f1Vq_sp-kg&userid=DqNgAUKmZEFnLJcREzd5SA https://www.yelp.com/user_local_photos?select=nf2LlsCMg8K4xYKKiG0ppQ&userid=DqNgAUKmZEFnLJcREzd5SA Staff that checked us in were indifferent. Lack of customer service was oozing out of them. I was glad I did not have to interact with them during the rest of our stay. (-1) read more

If I could give NO stars, then it would be just that! Family and friends gathered here for a wedding, just to be stolen from. On the day of checkout, we discovered a lot of our things missing. The housekeeper cleaning my room was so KIND to remove my rings from off her ring finger and hand them to me. KEYCARDS constantly having to be reactivated, ice machines not working, and dishonest staff. read more

We booked it for a mini staycation my boyfriend and I we both loved it would definitely be staying there again in the near future we had some minor issues nothing major but other then that we loved it the pool was nice clean warm and our room was clean the housekeepers were friendly and help right away when we needed something so definitely recommend it and it's close to a lot of shopping plazas read more

Really bad. this is not healthy for any one staying or working here. Hispanic girl tried giving me room right by black mold. Evil . Very funny.?? I was wondering why no cars were on that side of building. Disgusting. They make breakfast on that side. Mold spores everywhere. This is years old. How can they even work in this death trap? read more

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Very disappointing accommodation. Mary's attitude at the front desk is really Horrible I don't know how someone with such an attitude can still work in a hotel. My husband was covered in bug bites and I was worried to death. We asked the front desk for help and she was very cold and arrogant. I said, "Is that how you treat guests?" She was banging on the table and yelling at me, and I was so worried about my husband that I yelled back at her, and you know what happened? She called the police. The wicked went first... And the police believed her... The customer's need for help was not immediately solved, but she acted like a white rabbit in front of the police. Later, an ambulance came and my husband got help. But Mary told the police that we were evicted at 4:30 in the morning, and we later took our luggage with the police. Left at 4:30 in the morning. I would like to ask the hotel manager, is this the way staff treat guests? Why does Mary, such a rude employee, still work there when she has been complained so many times by customers? I'm very disappointed about that. read more

Four Points by Sheraton - Bug Bite in this hotel. And we don't get any help from Front desk. - Hotels Near Me - Buffalo Grove, Illinois

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Hidden fees, showed up and were charged an extra $100 for 'incidentals' but were not told until our card was declined. Rooms also don't have microwaves like they say they do. Having a microwave was pretty much the primary reason for booking this specific hotel read more

Dark, uninviting rooms- they've been renovated but still feel 20 years old somehow. Internet never works, and it's noisy. I've slept more comfortably in cars before. Skip this place and try somewhere else- it's not worth it. read more

I had a three night stay during the week at this location recently. I booked via hotels.com and it was about $125 a night. The hotel is nice and spacious and they've made efforts to keep it updated. They only had a king accessible room when I arrived and overall it was clean and nice. My stay included breakfast vouchers and I asked for a microwave and fridge and they were accommodated easily. The breakfast is like fruits/cereal/ and hash browns and you can order eggs and stuff. The fruit was kinda molded I wasn't a fan and the eggs were no good but it's nice to have some options of stuff available early in the morning in a hotel. The price I think is a little high, but there is an outdoor mall, target, grocery store and so much more very close by and it's close to the high way. I liked it overall, and would say it's a decent place to stay with nice staff read more

The worst hotel i have stayed at. They gave you the accessible room even I reserved for standard room with king bed. Room is so dark even after I turned on all he lights. Worst thing is no hot water!!!!! I could not imagine how one can shower with no hot water. Is the hotel expecting guests not to shower? Update: come here if you want to hurt your neck! Their pillows are super cheap and soft. Sorry to say that, this is the worst hotel! read more

Good hotel. Nice employees. Clean. Lovely high ceiling rooms. Very comfortable beds. Well taken care of place. Mini fridge included. Tv and good WiFi. read more

It's decent here. This was my experience: GOOD: + It's clean. The bed, the bathroom, all very clean, thank you. + The bed itself felt good, new, a good mattress; I slept very well. + Breakfast area is pretty big, and there are options to order off menu if you don't want the buffet (which is essentially the same stuff as a Hampton Inn or similar). + Service at check-in and check-out was fast and pleasant. NOT SO GOOD: - It's 1987 in there! Get ready for a throw-back, time-warp experience. - They have leaking sky-lights above each stairwell. There was a plastic bag and a wash-cloth taped onto the railing, with a small trash can below, I assume to function as a catch can. Please just FIX the roof. The rate was reasonable and the location works for me, so I'll be back next week. If anything changes my mind, I'll post an update. read more

Checked in yesterday. 18 hours later the hotel still has no hot water. Still have no one working on the problem. Supposed to stay another night but no way that's going to happen. read more

Checked in a was told the TV service was out temporarily but would be fixed in just a bit. Not a problem as I had meetings and work to do. But then it started 1) TV had been out for two weeks and never got resolved 2) Elevator did not work so had to haul luggage up steps 3) Room was not made up and was told sorry short staffed 4) No annemities such as coffee in room 5) Last but not least toilet did not work properly When I voiced my concern was told "manager not here and don't know when he will be back in" And lastly we are short staffed, if you want to check out we are will to do that with no penalty WORST HOTEL AND SERVICE I HAVE EVER STAYED AT. First business trip back since COVID and someone who travels a lot and chooses Marriott properties. This one is off the list FOREVER read more

I go to this hotel every week and when you check in they will take your money plus your deposit and when you check out the next day they will not return your deposit to take your deposit and make some excuse so you guys can I get back the deposit I don't know what to do to able to get my deposit back Make sure when you guys check out check your bank to see if they give you back your deposit read more

Extremely poor service by the staff - Staff member Mary at the front desk was extremely rude and did not provide us any assistance. Do not recommend staying at this location and will not be returning again. read more

nice place, friendly staff, elevator near door 3, luggage cart & we 4 were into a nice 2f double queen room homebase for a week. be sure to get the free breakfast via their loyalty program: chef's pancakes, french toast, omelettes, were great & buffet was well stocked with bacon, sausage, potatoes, u-make waffles & toast, muffins, cereal, fruit... good service too; breakfast was a very nice way for us to start our days. pool & spa inside let the boys swim during our midweek down day. we'll be back next visit. read more

Reserved a "club room". Note at this hotel club room=a coupon for a free appetizer. There is no club room or executive lounge at this hotel. On a positive note the room was clean and parking is ample and after backing out the club room fee this is an inexpensive stay in Chicago-land. read more

Would NOT step foot in here AGAIN, my association for my neighborhood had paid for ONE night at this hotel due to a pipe explosion below my home causing water to flood below my wood floors, there was a $50 hold on my card till i checked out, Atleast what i was told. Little did i know my card would be charged of a total of $348!!! That's right three hundred and forty eight dollars. Wow for two rooms? When it was booked by the association and costs covered. When i called to get this situated the receptionist was extremely unprofessional, short, and threatened to call the cops on my landlord for raising her voice! read more

I found the hotel to be very clean and modern and the check-in process was smooth. Staying here was a fantastic deal! There was only 1 downside: No elevator. Beyond that, this was an excellent hotel. read more

Mr. Larry has one of the best customer service I have ever seen. As a person whose entire life revolved around optimal customer service, Mr. Larry exudes kindreds, personable and makes people feel at home. He will be the reason why I chose to come back here. He effortlessly helped my husband and I check in after a long night and when another hotel with rude customer service canceled our reservation. Great job! Will definitely be back. read more

Terrible mistake. I stay at Marriotts frequently and assumed this hotel would be like a Fairfield. Wrong! No WiFi and my room was cold and dark. They claimed this was an upgraded room since I am a Marriott platinum member. I should have changed hotels after the first night but they promised to fix the WiFi. They did not. read more

This hotel is super ratty and rundown. The general manager is never there to speak to and I've had so many complaints. From the water not being hot reliably, to the sub part breakfast. General manager was condescending and didn't seem to care. Never be back again EVER. read more

Stayed here this past weekend for a wedding. Really great place and good value. Rooms were clean, breakfast was included in our rate, warm pool, and staff was great! read more

This hotel is overall nice and conveniently located, however, the person at the front desk apparently put in incorrect info into the system when I checked in as I was using Marriott points for the first two days and paying with ATM card the third day. They charged my ATM for all three days which caused my checking account to become overdrawn. My bank covered it with savings, however, I was charged $12.00 service fee. Also, it would be nice to have the person checking you in remind you that they would charge your ATM immediately. I rarely travel and didn't even notice the sign (just a nice Customer Service gesture). When I checked out I told the desk person the issue. They did refund the two days that were charged, but I made it very clear, I would never stay at this hotel again. There was no excuse for this mishap. read more

This hotel has the most comfortable bed I have ever slept in and the staff was great! I had my house painted and the smell really bothered me. The manager, Kaycee, was very accommodating and found a room for me. The staff extended my stay two times until the smell got better. I had a pleasant stay at Four Points and great sleep. Thank you for helping me. read more

I stayed at this hotel while in Buffalo Grove for a family member's funeral. The hotel is spotless, and the room very comfortable. What made my visit so exceptional however, was the kindness of the staff. Andrew Parrillo, Lew Kaycee and others were so good to me during this time. The first night here my rental car got stuck in the snow. One of the staff members helped to rescue me. The next day I got a care package and a card signed by staff due to the sad reason for my visit. I have stayed in many hotels around the country, but never one as kind as this one. Thank you, Four Points by Sheraton. Very appreciated . . . read more

I stay regularly this hotel for work. The building is older, but they have done some renovations recently and it's quite nice now. Rooms are clean and upgraded. Front desk and restaurant staff is super friendly. So while the facility does not have the crispness of a new building, they are doing quite well with what they have. read more

This large 2-story hotel has only one elevator that is halfway around the perimeter from the lobby and it was even farther from my room. I made the mistake of thinking that the rapidly closing door would stop when it hit something solid but it almost knocked me down and drew blood where it hit my arm. The desk clerk said that they were unaware of that situation and promised to do something about it. A nice room but poor signage made it difficult to find it. No refrigerator or microwave and no free breakfast. A breakfast buffet was available for $13.95 and I was awarded 2 free coupons as a result of my wound. It was better than most free breakfast buffets but I would never pay $13.95 for it. In the room, there were only 2 plastic- bagged thin plastic cups. The coffee maker had 2 regular and one decaffeinated packet but only 3 creams and 4 sugars. The 2 cups provided were substantial and I only needed one because the coffee tasted like boiled cardboard. On the other hand I have to say that the Buffet's coffee was excellent. I would not go back to this hotel read more