Over priced and charge 70% if you need to cancel! Even though I was signed up for a manicure and I…read morehave a broken finger. I should also add that I tried to change the appt several days ago, they couldn't do a massage, the couldn't do a pedicure. Small and under staffed. My manicurist was the only saving feature, she was very sweet and gentle with the broken finger!

Hot my very first full bikini wax, and it was amazing! Very little pain! And she talks to you the…read morewhole time witch helps keep your mind off things. I was even unaware of when she even started pulling the wax off! Comfortable and relaxing area, I couldve fallen asleep. Not gonna be able else to go anywhere else after this experience!

Went here with my mom and sister in law to celebrate my recent engagement and it was amazing! The…read moremasseuse was very kind and professional. She pulled my leg because she notified one of the was not in the right spot and fixed some back and hip pain. It was very relaxing.

My daughter and I went in for a dual massage that she had bought me for Mother's Day. There was a…read morelittle bit of a snafu to begin with, but we wound up getting our appointments. The owner was very pleasant and attentive. The atmosphere is very relaxing. The massage therapists paid attention to our needs for the therapeutic massages. The ladies that worked with me and my daughter were Olivia and Stephanie. They were very good with their technique. They respected our privacy when changing and gave us a proper allotment of time to redress as well.

Lisa is very professional with excellent lash skills. Her lash table is the MOST comfortable place…read moreI've ever gotten lashes done before. I see her routinely and would recommend.

I have had my lashes done by Lisa three times now and it it time for me to rave!…read more On my first visit, Lisa took her time to tailor the experience to my wishes. Working with what was left with my previous set (at my request), she set me up with a beautiful set of lashes at an utterly reasonable price. She wasn't trying to rope me in with a deal. She provides the same excellent service every time. I have been impressed with all the care she puts into applying the lashes. I had never had a technician use a primer on me, and Lisa goes above and beyond to use products to ensure a steady hold. The whole experience is so quick and comfortable! My fill takes only an hour and I have a lot of lashes. All of her attention to detail and technique means that my eyes don't burn and my lashes don't stick to the lower lashes. It's a dream come true after my other experiences with experienced technicians in Albany and NYC. Lisa's office is clean, cozy, and well ventilated and her prices are utterly reasonable. My lashes turn out beautifully every time. What is not to love?

Disappointed. Arrived 5 min early for my appointment and waited patiently with no explanation…read more Checked in again when it was 15 min after my 1hr appointment was scheduled for and told she's coming but no explanation. 22 min after appointment time the esthetician came out and said, "okay I'm ready." No explanation or apology until I noted the time. Then an insincere "oh yes sorry I am a few minutes late." 22 minutes is not a few minutes late and I had a meeting I was not going to make at this rate, so I left. Stuff happens but really disappointed in the communication and customer service.

First time customer. Great experience! All of the highly trained staff are professional and…read morefriendly. Will definitely be my new spot for basic men's cut.

Best in the business for lashes. Cassidy Clark is not only extremely professional, but she's very…read moretalented and skilled at what she does. THE BEST lash tech in the entire Hudson valley area. Cassidy isolates each lash to protect the health of lashes, for lashes that last a long time and keep natural lashes healthy and intact. In addition to her work being perfection, Cassidy is warm and highly professional. Her work space is clean, comfortable, feels like a high end spa, relaxing and luxurious. She doesn't rush her work, your lashes will be gorgeous and your natural lashes underneath will be kept healthy and respected. For the sake of your lashes , your time, and hard earned money, Cassidy is THE lash tech to see.

As an older client I was afraid of looking fake. Not the case at all! Cassidy understands that…read moreeveryone is different and is happy to accommodate. Extremely professional and so thankful for her service.

This is the absolute WORST mani pedi I have ever had! I haven't been to Lucky Nails in a long time…read moreand now I remember why and will never go back. I had my nails done (gel French manicure, regular pedicure) on Thursday evening at 6ish. By the next day, half of my thumb nail had already come off in one big peel. On Saturday part of my index finger peeled off, by Sunday my middle finger nail had peeled off. As of today (Monday), now my left had has chipped and peeling! I'll spare you the pic of my toes, but it started to get red just past the cuticle on my toe so I used a cream on it for a couple of days. Uggg so annoying after spending $100, I would love my money back to get it done properly elsewhere. I've had this exact same service at Luxury Nails in Lenox and have never had anything like this happen. I'll stick with that salon from now on.

While getting a pedicure, she whipped out a cheese grater (no lie) and asked if I wanted my heels…read moredone. I said sure. I have the PediEgg at home so, same thing, right? She scraped my ankle while doing my left foot and I didn't notice until I was driving home that she took a peice of my right heel too.

These folks know how to run a nail salon! I've been too many nail salons over the years. This has…read moreto be one of the most pleasant relaxing and professional experiences I've ever had! I've lived in Boston, NYC and Europe and my favorite place for a pedicure is now in Pittsfield! Who knew!

Terrible experience. For a place called "Luxury & Spa," there was absolutely nothing luxurious…read moreabout the customer service. I stood waiting to be acknowledged and was eventually spoken to in a rude, dismissive manner regarding an online appointment. Instead of being helpful or professional, the staff made me feel like I was an inconvenience. Customer service costs nothing, and kindness goes a long way. Unfortunately, neither seemed to be a priority here. With so many salons to choose from, I'll gladly take my business elsewhere. What a joke.

Vibe: positive Walk-ins? Yes!…read moreLuxurious space Well skilled, friendly stylists who give you the skills you need to customize and maximize your hair routine. Already have my next appt scheduled!

I accidentally came an hour late for my haircut appointment and I was charged $23 as a late fee and…read moreyelled at by Tracy Wilson. She called me on the phone and immediately started yelling. I was in another appointment and she said she'd call me back. Six days later, I called her and she told me it was all my fault. The card number she used was a cancelled card, which I didn't get to tell her, but she said she was going to get her money back because what happened wasn't her problem. I would have offered to give her part of the money, but she hung up the phone.