Foundation Recovery Systems finished our basement work yesterday. I can't say enough good things about the company as well as Austin, Tanner, Alex and Tanner #2. A great group of gentlemen who worked hard to fix our issues with expertise, kindness and professionalism. I would recommend this company and these men to anyone who needs their services! Thank you FRS! read more

Two very different experiences in one project. The installation crew and Superintendent were outstanding. Professional, kind, thorough, and they finished ahead of schedule. I cannot say enough good things about them. The sales experience was another matter entirely. My sales rep was unresponsive to me for weeks while answering my partner immediately, and his own manager acknowledged this was unacceptable. I was referred to an unlicensed plumber to fulfill a contractual requirement. I was told my foundation was so bad I should consider selling my home. Critical information about the scope of work was withheld from me. I ended up in the ER from the stress of this mismanagement before the work even started. I have open complaints with the BBB and the Missouri Attorney General's office. If you work with this company, ask to speak with the installation team directly. And get everything in writing from sales before you sign anything. read more

FRS has contacted me and cancelled my contract. Therefore I am no longer stuck for a deposit. I do appreciate this. I had heard good things about FRS which was why I contacted them in the first place. That doesn't change my advice however. Be aware of any company, do not get in a rush, get multiple bids, read every word no matter how long it takes, take 2-3 days to think it over. I made every one of these mistakes. read more

They will not do the job like they have concern for their customers- do not give them a deposit - they will not refund it if you decide not to proceed- people need to know this is a disreputable company read more

No show on install date. Incredibly unprofessional but had held the down payment for the repairs

Was lied to by salesperson, was lied to by the installer. Called company was told that I was told half-truths. They told me they would refund me part of my money and send someone out to make things right they did not. Was promised a membrane would be installed it was not. They broke the outlet pipe to my sump pump, and I had to fix it. They said they would come back every year and check the foundation they did not. Craig read more

Will, Luke, & Kanan were polite, pleasant, & hard-working. Did what was needed & what they came to do (concrete work). The next crew (poly-fill), Anthony & helper, patiently waited for the concrete work to be done & finished up, tho' concrete work ran later than expected. They realized my frustration with SCHEDULING (this was the 4th appointment made for this job after the first 3 were postponed, & not being informed ahead of time for a prior cancellation) was legitimate, & worked to finish in one day, what had originally been ordered over 3 months ago. If the job had been done when ORIGINALLY scheduled, we wouldn't have had to deal with frigid temperatures & mounds of snow & muddy tarps & floors. (The guys cleaned up as best as they could) Your schedulers, however, need "help." read more

FRS did the best they could with a house that was not constructed properly to begin with. A person might want to determine if the house was built properly before investing in a recovery as well as determine if the ground the house is sitting on is in a constant state of movement. The piers might be mechanically sound but if the entire house, slab, footers and ground it is built on constantly shift with the weather or other events all ofthe work will be for nothing. Consider very carefully if this service is going to benefit the structure or expose the poor construction. read more

Josh, Kris, and Dalton were very informative on what they were doing, and how they did it. They were efficient and quick with their work and made sure to give us the best equipment for the house. Highly recommend them! read more

Dustin Hodges and crew did an excellent job on raising our sidewalk and stairs! Done in one day and friendly and kept us in the loop of what was taking place the whole time. Top notch service! Dustin always answered my questions leading up to the work. read more

We had them come out and do our foundation work. The guys doing the work we're fine, that's the only reason I would even give them 1 star. I have been waiting since June for them to fill in the holes in my yard. I have called, texted, done everything I can to get this done so I can get my house on the market. I called last week and they said they would call me by the end of the day. It's been a week, no call back. If they don't come today, as they have said, I'm going to call Fox4 problem solvers. So I would not recommend them based on what I paid and the service we received. They called after seeing review, they did get a crew out that day which I appreciate. The crew was very nice and quick. read more

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Could never say enough about how grateful I am to have found your Company ! I want to personally thank Derik (I am sorry I lost your card with last name) Perhaps you can fill in the goof of of mine. Professional, through and a genuine gentleman! He explained everything every step of the way and was extremely knowledgeable. As a woman, Senior I'll add... There was not one time that I felt any kind of pressure as he really took his time to make sure I understood. He went above and beyond the call of duty. Believe me if I know of anyone needing foundation work I promise I will send them to you. Thank you sincerely read more

A young man came out and did notknow what to do. Spent an hour talking with another contractor. I asked if they would like to come back later so the experienced contractor could look at it. 3 weeks later after a reminder they still did not show. All I got was a sales pitch for their crawl space coverings and no idea how to fix my foundation. I ended up using a different contractor that started immediately. To make things easier i even had everything removed and provided additional photos after the first visit. read more

Not happy with the service. Paid wayyyy tooo much. They missed cracks in my basement, and wanted to argue that they did not need to be done. Now are telling me if they have to come back if they missed cracks, they would charge me again. Things just keep coming up and charged and charged again. When the job was done they called and asked why it hadn't been paid yet, but they had not sent out an invoice for it to be paid yet. Not happy. read more

When we purchased our home two years ago the patio was severely cracked and extremely uneven. It has become worse since that time giving us concerns about tripping hazards and continued erosion. On the date promised, Denzell & Antoine arrived on time and tackled the project without a moment's trepidation!!! Leveled the patio; dug a drain to re-direct the rain's run-off; made sure we were satisfied before the left. GREAT Job Denzell & Antoine!!!!! Thank You Kevin, Zack & the ENTIRE Foundation Recovery Systems Team !!!!! J&L read more

I had a wonderful experience with Foundation Recovery Systems. Mark Stone was my salesman. Yesterday the crew arrived to install anchors to stabilize my basement wall. Brandon Palmer, Jamie and Dalton did an excellent job! They were on time and professional. I was really dreading the remaining mess from this experience. I will have to say things were actually left in great shape! No inside mess in my basement and my yard looks great considering all the holes that were there yesterday. Happy customer! read more

They worked on our foundation about 5 years ago. Was not aware we had to have gutters to maintain our warranty, therefore it was not valid. However, we had a wonderful technician, Davis Kelecher, that worked with us to get that warranty back into effect. So thankful he took his time helping us out, letting us know what needed to be done. Good company. just make sure you know that there are other things that need to be done to guarantee the warranty. There is more to it than just tightening things up. Davis, thank you, thank you for all you did!! Wonderful young man.y read more

I did a LOT of research on waterproofing my basement prior to having Foundation Recovery came out. The good reviews are why I got a bid, however based on my experience (w/o getting work done) - they do not honor their word, office does not return calls (maybe to avoid being caught in lies) and are extremely overpriced. I about choked when he quoted me over $12,500, considering I am in a small city home and had 4 other bids ranging from $6,000-7,300 (this is around double). He explained they knew they were higher priced, and doing research to see where they need to be in market. I told him the company I was planning on scheduling with, and he was surprised that FRS was significantly higher. He told me if I sent him all my bids they would price match plus take $100 off. Which was a joke. I spent time gathering all my bids with the materials and sf involved and sent to him; someone from office followed up, however slightly changing what I was initially told- Saying the companies needed to be A+ rated with the BBB to honor offer. I understood this, so once again spent more time regathering everything and looking up each company to check. They all were, so I attempted to review and schedule appt; after numerous calls and 4 unanswered messages over span of time, I was unable to reach anyone. I finallemailed the initial inspector who promptly called me back and apologized. I reminded him I was told price match plus $100 off (now told this several times via in person, voicemails and emails). He now says they wouldn't match the company I initially planned on (the one he previously was surprised they were lower) and has to get approval from his boss on others, all ok. But then comes back and says the lowest they can do is still over $9k! The 3 bids left at this point are all under $6,600, so this is around $3k more (hardly $100 less like I was told several times). I explained this is still significantly more, but asked him to send me the info so I could review. No shocker, this was never sent. I wanted to see why they did not honor what I was told numerous times, but at this point was beyond frustrated and didn't want to waste more time. I wanted to have this done by now; but instead, after wasting my time and months dealing with them, am now waiting for my initial planned company to come out. I am editing previous review, as Sales Manager Erik reached out and is aiming to rectify the previous issues. While the bid materials and specifics will change, he spent time reviewing my initial bids to make theirs comparable in price. I appreciate his sincere apologies, and time he has spent reviewing and walking through everything with me. I hope the rest of the project/service will be timely and satisfactory. read more

Very Professional! Jordan Eighmy and crew were great to work with. Very considerate, perceptive and kept us informed as to the status of our repairs. Would recommend company and crew. Vicki L read more

I can't say enough great things about Foundation Recovery Systems. Within a few days of contacting them we had a representative come to assess our issues and come up with a plan. We were informed well ahead of time, by mail, when a crew would begin work and that crew was on-time and ready to go. The crew on our job consisted of Clint Dixon, Alonzo and Brody and they were terrific. I had a lot of questions and checked in on them often and I was always greeted with a smile and given straight and honest answers. They had a lot of very hard and heavy labor to do outdoors during a period of extreme cold in addition to an ice storm and they never once slowed down or had a bad attitude. They were punctual every day. Once the job was done it was thoroughly explained to me and I was encouraged to call with any questions or concerns. Clint was an excellent leader for his crew in both experience and work-ethic. He is clearly knowledgeable about what he does and it shows in his work. I can't stress enough how much heavy, physical labor was involved and Clint, Alonzo and Brody dug in an hustled to get it done. There is some additional dirt work that needs to be done but it has to wait until the weather warms up and FRS already has us on their schedule to have it taken care of at the end of the month. Fast-forward to 10 days after work is completed. I had a question and Clint personally came to look at it and alleviate my concerns. That's SERVICE after the sale--an increasingly rare thing. I hope to hell we never need them again but if we do they're the only ones we'll call. Sincerely, Dr. Gary and Jody Bruning read more

good at rescheduling your appointment.. receive a call from chris the day before my appointment. I had hire a engineering firm (over 40 years of experience) to evaluate my problem. basement was fine, except it need some exterior grading . Explained this to chris , what next happen with us, was I CANCELED my appointment with his company. Didn't care what the engineer proposal said and he was (to me), just trying to sell the companys system, and having a LARGE amount of cash leaving my pockets. always get a opinion of a certified engineering firm, and save you THOUSANDS OF DOLLARS. read more

After trying everything I could think of to fix a leaking basement window, I turned to a basement waterproofing company. None offered to just replace the window well and window, so I finally settled on having a sump pump installed. It wasn't cheap, but I'm satisfied with the work. The two technicians arrived on time, cleaned up the mess, and explained how it all works. I was afraid the window might still leak around the seal a little, but after a very heavy rain a few days ago, there wasn't a drop of water anywhere. Everyone I dealt with was polite and professional, and I have a warranty that transfers when I sell the money pit (ahem) house. read more

They said nothing about needing to have someone move hot water heater or washer/dryer. They cut the pipe that drains my washing machine then told me everything was hooked up fine. The membrane they placed on the wall is falling down. Pretty bad service for such expense! The salesman gave minimal explanation but a good sales pitch. Homeowner beware! read more

My basement is smelling so fresh now because of these three young American men Gary, outstanding young foreman, Josh, outstanding young co-foreman, and Eduardo, outstanding young installer. It was amazing to see these young Americans had learn a diligent and challenging skilled trade. These young men were very courteous and well-organized. They did a wonderful job cleaning up after the completion of each job. Their job performance was outstanding because they worked diligently installing basement gutter such as removing concrete, drilling weep holes, removing the wood from the wall installing waterproofing drainage system, placing drainage rocks, installing triple sump pump, and replacing concrete around the entire basement floor. Quickly responds to any of my questions while providing specific details about the work at the beginning of the project and at the end of the project during the walk-throughs in Bellefontaine Neighbors, Missouri. read more

A few days after speaking with a representative via email and scheduling an appointment and questioning why I would need to allow their representative to stay at my home for two hours, I was sent an e-mail saying that I didn't service my area. Wouldn't they have determined that they didn't service my area at the time that I made the appointment? This seems like a company that builds its business and acquires its contractual agreements by having representatives squat at people's homes and force them into contracts in order to get them to leave. read more

Very professional, stopped our house from shifting. Financing available.

I feel that I was ripped off and that the company did not honor the warranty of their work that they state they have. The job was not done correctly the first time and it cost considerably more than it should have to finally get the water to stop coming into my basement. I would not recommend this company I feel their business practices were somewhat unethical. read more

Had my porch poly lifted, it had dropped in the middle 6"! I didn't give 5 stars because it took 4 tries for them to actually get job done. Had to reschedule because they had problems with their equiptment. After the second time my account got escalated by Jill at the office. Joe Keleher, director of customer care called me that same day after he noticed my account had been escalated. Joe said that he would be my point of contact from then on out! He was great at working with my schedule to reschedule. He even tried to have a different location come to do the job, but once again had equiptment problems after they showed up. Shaq Golden's was the foreman who did the job and was great! He was very thorough and informative. He was concerned that I was a happy customer when he left. Joe and Shaq are great assets to the company! Porch looks great again! read more

Great experience, FRS did a great job on my driveway which has heaved, cracked, and settled over the years (it's elevated, slopes upwards towards my garages). After being turned down by mud-jackers, a friend sent me FRS's video of their proprietary process, which is polyurethane foam injected into the void created over time under my 900-sq ft concrete driveway. They can create support, and lift if necessary to raise back to original level. They have used this process commercially for freeway underpasses with great success. This seemed like a much better alternative to mudjacking. The foam dries in a very short period of time (less than 30 minutes), and then a subcontractor repairs cracks with a rubberized caulk which also dries very quickly. Worked really well for my purposes, saved me literally $3000 over removing & replacing. If you're looking for a better & much less messy alternative to mud-jacking, go to Youtube and watch Foundation Recovery System's video. You'll see how intelligent their process is. Can be used to repair driveways, sidewalks, slab foundations, cracked basement flooring, and more. read more