Sonja clearly doesn't like groupon, so if you choose to go to her, I highly recommend you pay cash…read moreor card rather than groupon.
Also, you should note that for the most part, Sonja just copies and pastes her responses for the good reviews. If she can't even be bothered to tailor her response to the review, you know you can probably expect a cookie cutter massage. But my daughter gave me a groupon for her, which is the only reason I went to her. And I believe the fact that it was a groupon was probably the reason she treated my wife and I so badly.
Anyway, I booked my massage for Friday at 5:00pm. A little while later, I got an email saying my appointment had been moved to 11:30am. So I went back to the website and booked my wife for a 10am appointment the same day as mine.
One thing I should point out is that I had forgotten that our vehicle was hooked up to a uhaul trailer that didn't have a jack stand so I couldn't disconnect it. So we had to buy a $30 Uber to get to the appointment, which meant another $30 Uber to get back, so just getting to and from the massage appointments had already cost us $60.
When we arrived, Sonja opened the door for us but didn't say a word, no verbal greeting whatsoever, she just moved aside so we could enter, and the look on her face seemed really grouchy, like she had been having a very bad day already and was making no attempt to hide it.
At any rate, we were there for our relaxing massages, so ignoring the gloomy ambience and the very crusty look on Sonja's face, I cheerfully introduced my wife as the 10am appointment, and myself as her 11:30am appointment.
Sonja literally snapped at me, saying, "I don't have an 11:30 appointment today." I was completely taken aback by the level of what appeared to be anger directed at me by someone I actually hadn't even formally met and who's entire job was to help people relax. But I thought that perhaps she had an assistant or something, and they had changed the appointment and forgotten to tell Sonja, so I said, "Well, I actually booked my massage for 5pm tonight but then got an email saying it had been changed to 11:30am this morning."
Sonja again snapped at me and said, "My 11:30 is someone else." I thought to myself, 'Umm, didn't you just say you don't have an 11:30?' So I said, "Hang on, let me check the email." So I pulled out my phone found that Sonja was correct. The appointment I had booked for 5pm Friday had been changed to 11:30am SATURDAY.
That was my mistake, and I owned up to it. I said, "I'm so sorry, you're right, my appointment is for tomorrow. My bad!" And I laughed a bit at my mistake, and said, "Well, I guess we will just get Julia's massage today and I will come back tomorrow."
But Sonja's attitude continued, and she kept snapping at me and said, "My 10am is Eric, not Julia." So I said, "Well, when I booked her massage, it didn't ask for a name and didn't give me the option of filling out an intake form, which is why we got here a bit early, so she can fill it out." But Sonja said that wasn't how it worked, and that my wife had to go online and fill out the intake form, snapping at me the entire half hour we wasted there.
At one point I even tried to de-escalate by saying, "I feel like you're kind of being snappy and I'm not sure why." But Sonja interrupted me and literally raised her voice to talk over me saying, "You're being rude!!" I have no idea how I was being rude, because the entire beginning of the conversation went exactly as I just stated.
My wife was actually super uncomfortable around Sonja by this point. She didn't even want to take a chance even trying to talk to Sonja, so she started texting me, begging me to leave because she was so uncomfortable and stressed from Sonja's attitude that she just wanted to leave and lose the money.
I don't have room in the review to explain the rest, but the short of it is that Sonja continued her rude attitude the entire time and it got so uncomfortable that we decided to just cancel both appointments, which Sonja did refund and we appreciated that.
But we are still out the $60.00 Uber trip money and the TIP that massagebook charged us, all because Sonja showed up to work in a really bad mood and treated us very badly.
I see her response and although I had hoped for an apology for the way she treated us, I guess I shouldn't be surprised that all she did was lie.
Sonja made my wife so uncomfortable and afraid that she didn't want the massage, as you can see in my wife's own words from the texts she sent me. I will be sure to pass on your comment to her, but it wasn't buddha and sage she was talking about, which I'm sure you know, but are pretending ignorance.
And Sonja never once asked me to leave; that's a flat out lie. If she had, I would have left without another word.
