Stopped into FBM this morning trying to track down a specific ceiling T-bar. Keith Davis and the team helped figure out exactly what I had, and once they narrowed it down to a CertainTeed product, Keith went way above and beyond.
He actually called around to five other suppliers/competitors trying to find out who carried it and whether anyone had stock. That's customer service you just don't see much anymore, especially when there was no guarantee FBM would even get the sale.
In the end, with the help of the CertainTeed website, I found what I needed at Rona, but I never would have known what product I was looking for without FBM's help in the first place. Keith didn't have to put that kind of effort in, but he did, and it was genuinely some of the best customer service I've had in years.
Because of that, FBM will be my first stop going forward whenever I need material, and I'll definitely be recommending them to others. Thanks again to Keith and the team. read more