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    5.0 (1 review)
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    4 years ago

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    Goodwill of Silicon Valley - Terrible customer experience

    Goodwill of Silicon Valley

    (164 reviews)

    $

    I'm downsizing and therefore getting rid of a lot of gently used items. I had multi drop offs over…read morethe weekend. The staff generally were friendly and sort of helpful. They direct you to where the items go and if requested will help with unloading your stuff. They do provide receipts if you want one. The parking area towards the donation side is a bit tight and can get busy over the weekend. I want to give a shout out to Isaac who was so pleasant and very helpful. He helped unload my car with so much energy and friendliness- makes you want to keep finding things to donate just because of how pleasant he made the process. In comparison, I dropped off my donated items this morning (Monday) and Chris was rather surly at first. He chided me for not parking in the lane - there was no one near me and I was there right when they opened. I re-parked my car to be sure I was between the lines! I asked for assistance and he finally did help after I made about 3 trips back and forth to my car. Night and day in the help service at Goodwill. Overall they do have nice staff and do make the donating process simple and fast.

    They removed the fitting rooms. This makes buying clothes from here not feasible. This extremely…read moredisappointing and honestly ridiculous. The strict seven day exchange policy does not remedy the inability to try on clothes in the store because it is difficult to find time to make it to this Goodwill when you work or go to school full-time. This shifts so much more burden to people just trying to buy affordable secondhand clothes. The response from Goodwill is just a poor attempt to frame the removal of fitting rooms as a positive.

    Found It - antiques - Updated May 2026

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