If I could give ZERO stars, I would. Worst photo company I have ever dealt with. I honestly wish my son's school didn't do business with them. I have had to deal with their incompetence since 2018 and my son still has 3 more years of high school. Every time I called or emailed their owner, Sharon Lee, I was redirected to someone else. Then the staff I was redirected to would begin to give me excuses as to why my photos weren't ready or why they haven't been sent to the school, or why my order was all wrong. I was continuously given the runaround about my photo packages saying it would be delivered to the school but never received anything and even the school had no idea when they would be delivered. I've been waiting since August 2022 for my latest order and finally received a call from their staff only because I filed a dispute with my credit card company about not receiving my order, otherwise, they NEVER would've called. read more

I gave 2 stars only because my kids pictures came out good and the lady in the front is really sweet and nice. Other then that the man who took my 16 year old daughters pictures was hitting on her keep in mind I wasn't in the room I was outside with her 2 siblings or I would've made a scene. I called to tell the manager took her a week to call me back after calling and sending emails. She assured me he was a replacement camera man. Nope he wasn't when I went to pick up there pictures he was walking out the back. She said she would send something special in my daughters packet nope didn't get anything. So no we will no be taking pictures at this place anymore. read more

I had my sons senior portraits shot in January. It's October still have not received. I've emailed, text, Sent a DM no reply. Finally got through to someone on the phone said they would mail out my pictures "overnight" but they would waive like I haven't been waiting for over 7 months. This was august it's now October and again no reply and no answer and still have not received my sons images. The worst experience on such an important time of their life. Horrible! Ps. I would give zero but that's not an option read more

I want to Thank Hugo for making my daughter filled extra special while taking her Senior portraits. Highly recommend Hugo to take your senior pictures he not only has the patience for a retake but is very friendly! read more

My 8th grade daughter took pics on oct 2019 for 8th grade formal. Till this day june 16th 2020 8 MONTHS LATER I haven't received them. Went to the school they did contact this company for me. Today I received a call from FOTORAMA that apparently they don't have anything for my daughter. I thought I paid cash so I was telling the female on the phone how does someone that pay cash prove they paid when they did? And what kind of policy that was and she said they don't have a policy for that. Digging further because apparently I have to investigate BECAUSE IT IS MY MONEY AND MY CHILDS PICS THAT ARE CLEARLY IMPORTANT. I found a dup check for FOTORAMA DATED OCT 2019 ...HMMM Now don't you think this is bologna This will not be the end of this. ***Horrible service losing someones payment and pics and making them feel like they are crazy. Why would anyone claim pics if they didn't pay*** SHAKING MY HEAD FOTORAMA read more

Fotorama Studio - Look at the date oct 24th 2019 and I am I'm being told I never ordered a thing. 8 MONTHS LATER... - Session Photography Near Me - Gardena, California

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I am so disappointed, my son received his school ID card and the picture was so cute. I paid for the pictures in October. Both of my daughters recovers theirs in December. Here we are in June last week of school, I have not received the photos or a refund. The school said I had to reach out to Fotorama myself, so I did and immediately was told I could get a refund, or the photos. I requested the photos and was told they would be be delivered to the school last Thursday. Well that never happened, and now Sharon the only person to contact will not respond to my email or texts. read more

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We just walked in to get my daughter's graduation pics and our photographer was Nelson, he was patient, fun and attention to detail in every shot he took (my daughter don't like taking pictures). He made this a great experience not always you get that lucky with an amazing photographer for such a memorable and special occasion. Thank you Nelson for your amazing work and wonderful experience taking this lifetime pictures for my baby girl. read more

this place horrendous. the guy that took pictures was so aggressive & pushed me with no any respect. whoever hired that man should fire him. I felt so uncomfortable the way he was acting & didn't care. luckily I didn't say anything about it. now I see why people leave bad reviews & heard of how bad this place really is. would never go back to this place again. read more

I took a id photo for my school on friday and the guy that took my photos look liked he was in a rush like damn i had little to no time to reajust for the photo and i think ima turn out goofy for the photo i think yall should teach that guy how to take photos. If i look goofy as fuck its his fault. SO BAD read more

We paid for our son's Sr. cap & gown photos in April. Called Fotorama early last week and was told the school might have them. We'll the school does NOT. Spoke with Fotorama again, last Friday. Sent them a screenshot of their site's page. Proof we paid for the order, along with the order number. We've yet to hear a thing. How hard is it to follow up and deliver what's promised? Everything's digital these days! There's even a proof of what we ordered on the screenshot. If this is Fotorama's standard practice, one good competitor and they'll be out of business. ALL WE WANT ARE OUR SON'S SR. PHOTOS, PLEASE. read more

Nelson B. helped my son take his graduation pictures. He helped him get the best poses, corrected his posture and positioning of his face. I was very happy with the results. Thank you very much, Nelson! read more

Not Better Business Bureau accredited. Piss-poor customer service. Everyone seems to be trained by a different person and no one understands policy/fees the same. They are not concerned about customer retention/satisfaction. Staff will nickel and dime you for EVERYTHING even after telling you that there is no charge for a particular procedure, no matter the amount. A retouch and a retake is not the same thing. HOWEVER, it depends on who is at the front desk on any given day. I am not discounting the quality of their product, but the absence of professional you're subjected to is not worth it! They're affordable for a reason. DON'T USE THIS COMPANY. read more

Would give zero stars if possible. Daughter's senior pictures were taken more than 8 months ago and we still have not received them. Calls and emails have gone unanswered. read more

Came here today on May 29,2024 and Nelson B. took pictures of me and made me feel so comfortable and took really good pictures of me! Will recommend Nelson B to take your pictures read more

Horrible service, my daughter took her prom pictures with them at prom night about a year ago. They told me to check the prom category for each chip of pictures they had and there were no images provided of my daughter's prom pictures. I called them to see what was going on with my daughter's prom pictures and the manager was going to see what happened to just leave my information. I never received a phone call. I called two weeks later and they still didn't know anything, so I just told them to give me the refund for the amount I paid. They just send me the check, but I had to call seven times to get my refund back. Really bad service I don't recommend anyont to go to this studio to take your children's picture. It will take a year or longer to get your pictures or your money back. read more

I've been waiting for my son's Senior pictures since February 2! I went today and there still "Being Processed " . PLEASE DONT WASTE YOUR MONEY HERE!! We won't be able to add anything to his champagne party now.. read more

I was greeted nicely by the receptionist in front and photographer Veronica made me feel comfortable and confident when taking my pictures, she even fixed my hair, provided me with a mirror before proceeding. I was able to pick out my Year book picture pose due to deadline approaching and she went over steps on how to select it online using my student ID number as my password. She handed me the barcode card on the steps and wrote down image number on card for me. Very helpful. read more

I ordered my daughters picture more than a month and a half ago and they always tell me when I call that they're going to send them to the school or that they are going to be there a certain day. I call and they give me the run around. All they care about is getting your money and don't warty about customer services or your order. If possible try and get a real professional to remove the water mark and get them done yourself. read more

I have call multiple times to see if they had my graduation pictures still from 2019 and I found it weird that they charge you to pull up those pictures which it wouldn't make sense since I am not sure if it the correct photographer. What happened if the pictures aren't there ? Also I recently order some pictures for my niece school pictures been two weeks now when I just ordered two 4x by something and 8 wallets and I have not received anything yet? How long does it take for pictures to complete the process? read more

Worth every penny!! Specially customer service was excellent, Susie was amazing answered all my questions and explained every package with knowledge. Will definitely go back for my other children's pictures. read more

That star is a negative 1, star. I was just told I need to realize that they are in "finals" and I am not their only client but they've had my money for over 3 weeks now. I did not know they had finals. Because it usally takes about 2 - 3 weeks for them to print fotos. 3 weeks have come and gone and they can't, won't give me an ETA. I am thinking of disputing payment with my Credit Card company. They need to realize they are not the only photo studio company. Now I am told they may take at least 2 more weeks. read more

Worse place to take pictures at, i took my cap and gown pics and the guy who took my picture was like as if he were in a rush, didn't even help me fix my cap so my hair is popping out and looked dumb. He also took half my pictures of me not smiling because he told me "don't smile" i literally only had two pictures of me smiling WTF is that. Not only that but I CHOSE a picture for the yearbook and for myself and they still proceeded to give me the wrong picture and use the wrong picture on the yearbook. AND when i told them abt the mistake THEY made they had me repurchase it cap and gown pics ruined for me lol read more

Absolutely horrible front office, disorganized, always an issue on every visit. Photo quality is acceptable but not worth the headache of dealing with the office staff. read more

ABSOLTUTE WORST SERVICE EVER I wanted ZERO stars but that wasn't an option So I went here after seeing their reviews had only 3 1/2 stars- Huge mistake!!!!! I will never do that again. Service was beyond AWFUL! I took family photos for my birthday on my actual birthday- this studio didn't return the photos until 3 weeks later ! On top of that, when I took the pics it was on an old tarpe spread that I thought they could swap out for a nice appropriate background. It was clear these pics were special by the way me and my family were dressed! NOPE! I was MORTIFIED to find that, that ugly blue tarpe spread was my actual background for my pics!?!!!! I asked if they could airbrush out the stains etc ... on the ugly Blue tarpe thing - I was assured they would only to pick up my pics and find that some pics STILL HAD THE STAINS!!!!! Even after asking them to remove the stains from those pics - I came back to find THE STAINS WERE STILL THERE!!! AGAIN- WORST SERVICE EVER!!!!! & I paid them right away it was -$200.00!!!!!! ****DO NOT GO HERE ~ YOU'VE BEEN WARNED*** read more

This is the most unprofessional studio. I have made multiple calls to them about my sons senior photos taken July of last year. We are now at the end of march and no photos still. It's useless to speak to or leave a message for Cheryl does not call you back. read more

After one year of my 3 year old having taken his pictures at school, I yet have to receive his pictures. I've called and even had a reply by Shanon, the owner and even after he response 6 weeks and no pictures of my now 4 year old. Poor service and follow through read more

I can't review their photography because I still haven't received my student's senior portrait. This review is simply for their lack of customer service. Have not gotten any response since August 2021 when they took the pictures. They don't respond to emails or calls but still go to the schools to take pictures. The least they can do is to respond to parents who are trying to figure out where our packages are or even when we should expect them. read more

I've been waiting over 3 months for my pictures to be received have not heard or received anything from them. No one answers the phone. Have not responded to my emails in a month. No way of getting into contact with them. read more

Let me just start by saying Sharon Lee does a horrible job at managing and running this business. IF YOUR SCHOOL HAS FOTORAMA AS THE COMPANY FOR PICS, OPT OUT AND FIND SOMEONE WHO WILL DO GOOD BUSINESS WITH YOU AND GET UR PICS TO YOU!! She locks these schools in for profits and the service she provides the parents on the back end is horrible and not even close to being customer centric. Her system of tracking and keeping up with orders is broken. No one never knows where the school binder is that holds the receipt orders placed online by parents or at the school is always missing. Sharon sends text out saying the pictures are ready for pic up hoping that you don't check ur package because she hasn't included all photos for ur package if they can find it. Then when the error is brought to their attention they try to deny it, then when the customer proves them wrong they say ohhh ok we can fix it. But when you asked how long it will take, they then explain it will take 4-6 weeks as due to covid the photo processing is shut down. However they don't disclose this up front. I arrived on Friday the 17th to pick up my remaining pics from my sons original order they failed to give me months ago. There was only one employee working the front at 12:05 pm, phone were ringing off the hook, and she had 3 customers who needed actual customer service assistance. She explained more help would be in soon and multi tasked between all of us and the phones. I don't blame the employee for how the service was on Friday and all the prior days I've visited I blame SHARON LEE. When the employee asked me what I would need help with and I explained it's a pick up she couldn't locate anything. She explained that her coworker who should be back from lunch in 5 minutes would know where the order was and could better assist. Well it was 12:35 pm and the employee had not returned until 12:45 pm. Another customer had the same issue, no school folder to be found or order. When the person returned from lunch she couldn't locate the pictures and then came back to explain that "ohhhh the school picked up the photos and he looks like he was on the list". I explained to her that the school is not the consumer, the school didn't pay for the pics and the school wasn't authorized by me the consumer to act on my behalf to take the pictures. Then I explained you have two options when ordering online: pick up or pay $10 for delivery to your home. So why in the world would you think allowing some person from the school to take what I rightfully paid for out of my pocket would be feasible or acceptable? Why was there no phone call to every parent who's pictures were taken without authorization notified? Why didn't the school reach out and say they have the pics available for pick up? Why when I visited the front office right before my arrival to Fotorama today didn't the office administrators say hey we have Jaydon's pictures (they know who Jaydon is)? I asked the girl to get me someone who could right this wrong as I would no longer be playing mouse n goose chase about these pictures. I'm the consumer, I paid for a service, I expect a service and I expect my pictures. She explained no one was available but she could Re-print and mail to my home address for me. I agreed and then said please can I have an ETA on this as I have people traveling in from out of town needing the pics upon arrival. She says well we are not currently processing orders due to covid and our lab is closed down right now so maybe in 4-8 weeks you will have them. That's when I really got upset and said your supervisor, owner or manager has employees. Drive and find my pics and have them mailed to me. I didn't create this mess but your company sure will fix the mess they created. This is unacceptable and you need to hire an IT specialist to come in and help take this paper processing system away for these orders because this company/office is all disorganized. Go to a university or college grab a new grad, pay them to come in and revamp this process and get a operations manager in here to maintain the system moving forward. It's unacceptable for SHARON LEE to come into a minority area to make large profits and treat customers this way. LAUSD should do a better job at choosing who they allow to come into their school sites to do business. If a business is not in good standing and has horrible customer service they should not be allowed to access a contract with the school. I will be suggesting that LAUSD revisit their choice of photo vendors moving forward. Maybe now that we have DE&I we can give another company a chance to make this money and do right by the parents. Everything is Sharon is not available but I'll try to have her call you or call this number. Just unacceptable!!! If your school has this business listed opt out as I will for future school pics and find my own photographer for future needs. read more

I give zero starts to this photo studio and you should too. We have been attempting to contact FOTORAMA for over a month after trying unsuccessfully to access our son's $300 senior portraits on their site. I have sent 4 emails and left numerous voicemails with absolutely no response. I call every day and nobody answers and/or a recording says their voicemail is full. What kind of business can't send a brief reply to an email? This is the first year our high school has used this studio and hopefully the last. Good luck ever seeing your kid's photos if you cannot access them on their site. They will not help you in any way, but they sure know how to charge you. Maybe the owner is in Tulum having a piña colada. read more

I barely come here to put negative review, however, this has been the worst ever experience we have had with a picture day at school in 12 years. The so-called photographer named Nelson was one of the to photographers supposed to be at the school today, he was so nasty with my kid, who is autistic, he started to yell at him because he didn't pose the way "he" wanted. After calling him up and telling him our son has a disability, he just ignored him, grabbed him by the chest and twisted his head aggressively so my wife has to jump in in order to protect our kid. When my wife asked his name he didn't answer, however, one of the abilities of our kid is that he memorizes names pretty quick, thus, he just told the name. If you ever need a photo day for your school or any other event, please, take a wise decision and think twice what I and others have posted here. In particular since this is people working with minors that feel empowered to assault our kids, even in front of us! NOTICE: This is not a 1 star rating, this is a -5 star rating. read more

I ordered my daughter's graduation pics online, two weeks later I received a text message with a link to their website to choose the picture that I wanted to be printed. I went all over the pics and I couldn't find any pic of my daughter, I called them to let them know, and the person who answer the phone told me , oh that's because we were late to that school . I was like seriously . He was so calm and offer me a refund which of course I accepted. I was waiting for those pics and thanks to them, I don't have a professional pic of her graduation. Thanks for ruined her special day. I'm still waiting for my refund. read more

My experience with this company was good. They seems to be good at following through, although a bit disconnected when it comes to communication. The parking is rough and it was very crowded when we arrived to take pictures. The overall prom pictures could have been better. Some couples were not arranged evenly for their poses, others seemed hunched over or not looking at the camera. They would benefit from having someone to help the couples/students stand tall and look at the camera. Otherwise, pretty good. 4 stars read more

A employee name myisha was very rude does not have the patience to explain about the packages an options I'm a paying customer and should receive better service read more

My daughters senior portraits were taken in January- for which we paid extra for the fancy package. It's now July- she's long graduated- still waiting on her pictures. No less than half a dozen phone calls have been made trying to track down the pictures. The school chooses the photo studio- but I should have checked reviews before spending money on this outfit. A complete joke. I'm waiting on another long hold while writing this review..... read more

do not text people with links, to review their photos on their phones, unless that is how they request to receive them. customer service, please read emails and respond appropriately. for school photos, provide previews against backgrounds when ordering online, to give clients a better idea of how the image will look with certain colors or patterns. read more

I would strongly advise you not to get your photos done here. The staff does not seem to be particularly knowledgeable or able to understand English very well. There was a mix up with the package photos and I wanted extra ones taken for my daughter. You would have thought I wanted a human sacrifice or something. The girl at the desk said that the package was already done, we can't add on, etc...I said I just want to pay extra for a few shots. "let me see what I can do" was her response and she went in the back. She seemed a little miffed that the boss was going to allow the extra photos (for which I was paying full price!) If other schools out there are considering this place for yearbooks, think again. read more

So far this place is subpar! Their login instructions are crap and the website does not work properly. We're supposed to chose my sons yearbook pose and it wont let me. After reading up on other reviews if this goes south on them i think its lawyer time! Fix it! read more

Honestly the first time I have ever wanted to give zero stars. Stay as far away as you can. Zero customer service, lost orders, no delivery, basically as close to getting scammed as I have been in a while. I placed an order for a team photo, received a confirmation, and nearly a year later, no order. I am so sad because this was the team photo from my first year as a coach. Now, I will never have the memory of the first team I coached. read more

Horrible customer service. The people working don't know what they're doing. Calls don't get answered, messages don't get through. They gave me a run around for months. I finally had to go in person to find out what was going on! I didn't receive my daughter's senior pictures until like weeks before her graduation!! It was sad that I couldn't use her photos for her invites cause we didn't have them yet. I would not recommend this studio to anyone read more