I ended up on the side of the road 5 miles away from the…read moreValvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and I lost power!! I WAS STRANDED on a two lane highway. I called the store to to advise them of my situation. It took them 45minutes total to get to me.Only 5 miles from the store, 25 mins. Later I call back to see where the manager is, Shan, the Asst. Mangr. rudely says, "I'm running the floor, I don't know" I advise her I'm alone on the side of the road, she says "so" and hang up on me. Horrible attitude. Infinite, the store manager arrives finds out it's WAAAYY too MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline. I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." As I walked away, I told her she was very unprofessional. She began saying some kind of slang, "I build'em up and knock'em down baby" " I'm the real" so aggressive and demonstrative that the manager had to the step in front of her and calm her down. I was totally disrespected. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED. I have never in my life had such a horrible experience.

Katie took care of everything from the last visit! I appreciate everything that was done to rectify…read morethe situation. Everyone has been great. Today I went in again and everything was fantastic! It was good to see that Addison will now be taking over as manager and she is handling everything extremely well!

outstanding service. car broke down at 5am on the way to airport. left car on the side of the road…read moreand got an uner then called AAA (who also was great - Adams Towing) and had car towed to Brothers.Needed new battery and an alternator. they had me a quote by 8:15 am and the car was completed by 4pm for 980.00 when the dealership quoted over 2500.00. And they went to my house to pick up my wife so she could drive it home. 2 months before they diagnosed and fixed a faulty trailer hitch light for 92.00 when the dealership quoted almost 800.00 and they did it in 10 minutes.

My car broke down in Greensboro on my way to Asheville. They figured out the problem, found the…read morepart at a reasonable price, and i was on my way the next day. They even gave me (and my cats and luggage) a ride to the hotel i had to get, and even stopped on the way so i could get some kitty litter! They are great mechanics and wonderful people. I would give them 10 stars if i could!

Upon arrival, our truck was taken straight into the back for service. We got a oil change done,…read morewhich took about 45 minutes. Nice clean sitting area and Wi-Fi is available. Clean restroom. Excellent service. Both managers were knowledgeable and helpful. Price was reasonable and even offer a coupon online. Also as we were sitting there in the lobby one of the manager told an older lady some really good advice and told her upfront about not wanting to charge her on something that wasn't needed. I loved the honesty. Yes we recommend this location.

March 3rd request did quote for struts. They checked it quoted it. I'm 71 years old and left the…read morecar where there was a step in the handicapped yellow. I fell hit my head brews my hip. My knees cut my elbow and then locked in to ask for Band-Aid. I was told they don't have any I sat on the concrete. That turned over. Check to see if anything on my leg's back elbow. Anything was broken. Still no one came out of Firestone. I crawled by the handle of the back. Door of my car and went inside when she said we don't have band dates to have a service department. They got many, but she said we got 2 bathrooms. So anybody goes there? They don't care about customer service or quality. Thank you and no band aids

I went into Randall's a few days ago after calling to see if they had any availability to look at…read moremy car, eventually they did. Although I did not get any services at this shop they were honest with me about what they could and couldn't do, they did give me some recommendations of what to do and where to start and some estimates if I didn't to go with them. They also gave me a note for my employer in regards to the condition of my car! They seem like a very reputable place, if I need services in the future that they can accommodate I would definitely consider going to their shop. The workers were very pleasant, knowledgeable and didn't make me feel awkward in any way! They were very transparent and nice and that's really hard to find in a mechanic shop nowadays ESPECIALLY as a woman so I thank them for their kindness, straight-forward advice and pleasantries.

I was lucky. The…read morefirst time I needed an inspection (South Carolina transplant here), I didn't really know where to go. So I old-school yellow pages'd it and found Randall's. I have returned to Randall's now for nearly 15 years because I have never had a bad customer experience there. The staff is beyond knowledgeable and are so honest with you. They're a business for sure but they never try to upsell or overcharge you. I've compared their prices for years, and they have remained competitive. So everything else is gravy, and it's a lot. I trust Randall's for every single service and maintenance need for every vehicle I've owned in NC (1 sedan and 2 SUVs). And if they ever run into something they can't fix or believe you should bounce to another spot for a fix, they honestly tell you and reco great places. Randall's gets you back on the road without breaking your bank. 10/10. Can't reco enough.

I have been to Christian Brothers a few times, they are the only ones I let pre-inspect potential…read morecars that I want to buy. I had them do both of the used cars I bought and they lasted me forever with regular maintenance. In my experience everyone that works in this facility is honest, fair, they want to help people and they want them to be safe. This is the first and ONLY mechanic shop that I have been to as a woman where I wasn't treated like I was a dunce or less than. The employees here explain things in a way of informing you not persuading you or intimidating you with fear that if you don't complete the job something extraordinarily bad is going to happen. They give you realistic expectations on how much more you can drive until you need to really get it done which helps people that are on a budget. I think the prices are higher on average but the amount of service, attention, and thoroughness you get the price is very fair! I recommend this place to everyone I know especially women because I know how important it is to feel safe with mechanics and not like they are trying to get over on you! I've had my share of bad experiences but never with Christian Brothers! They truly exemplify the name!

they are a 10 across the board. the service was quick and courteous, they are knowledgeable and…read morekeep you informed along the way. but the most unexpected service is their service....above and beyond!! I have recommended Gene and his team, and they also were super please. I will most definitely use them again, and continue to refer them!! be smart, call them!

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

I had my oil changed in my car today and me being blind in my right eye I'm always worried about…read morenot picking up on what my car needs. But Johnny the manager was very informative to me excellent employee excellent. Very professional so was Adam the worker you've got some great guys there now I noticed in the past that you had younger people there like in their teens or twenties and they just work very professional but now I think you have got an excellent employees at that location. Speaking that I am 68 years old they went out of their way to make me feel comfortable. I used to date the owner Donnie and he would be so glad he lives at Myrtle Beach now he'll be so glad to know that his company is his legacy is being taken care of and that people can go there and their needs are taken care of with their car. I would highly recommend these employees to get a raise they work hard people were lined out the door and they handled the pressure excellent they made every client coming in very comfortable. So they are a great asset to your company.

I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.

Used to be great. Has gone downhill in recent years. Had had…read moretwo vehicles where they kept the custom valve caps. Had two vehicles with leaking tires (not seated or valve issue) after buying new. Had one vehicle after service that had 3 of the 5 lugs on 2 of the wheels completely loose and could have caused a serious accident or damage. Thankfully was found after hearing a grinding sound before any thing really bad happened. Additionally, they tried to upsell services and said things were bad when they weren't. Will not be back and will be advising others to avoid.

I love this place. I've been coming here for close to 40 years. It's like CHEERS; everybody knows…read moreyour name. I always get great service, fair prices, and honest answers. If they tell me that I need to have something done, it's because I need it. Not because they want to charge me. They gave my children's cars top notch service. I never had to worry about safety when they were driving. And personal service. My minor kids could take their cars by for work and Dale, Danny, and their crew knew that I'd come by and pay them later. When my mom and sister were driving through High Point and had car trouble, they called High Point Tire. They helped them get a rental car so that they could continue their trip to the beach, and had their car ready when they returned. Best people ever!