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Thomas Tire & Automotive

5.0 (5 reviews)
Closed • Closed

Services - Thomas Tire & Automotive

Check engine light

Engine oil light diagnosis

Auto general diagnosis

29 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Auto fluids and filters maintenance

Fuel system cleaning

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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7 months ago

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2 years ago

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Mavis Tires & Brakes

Mavis Tires & Brakes

(27 reviews)

Ran over a bolt on a Sunday and they got me in and repaired tire quickly and courteously.read more

I wrote a review about my experience at this location, but the experience of getting Mavis to…read morereimburse me for damages was so frustrating that I feel the need to update and share the finer details. If you don't want to read on, the short version is this: Mavis negligently caused thousands in damage to my vehicle and tried every backhanded trick in the book to avoid paying out. 1. If you are not knowledgeable about cars, this store will attempt to upsell unnecessary work and convince you that it is essential. I came into this store looking for brake pads and was all-but-coerced into $1000 of work. Is that partially my fault for not seeking a second opinion? Sure. Does it change the fact that they ripped me off? No. 2. During my visit, Mavis took six hours to do a job that ordinarily requires two. 3. While doing this job (struts and shocks), Mavis mechanics negligently used improper tools and methods causing a great deal of damage to my vehicle. This was later confirmed by another store. 4. When returning my vehicle to me, it made a comically alarming noise from the area they repaired. I demanded a ride-along and they sent a front desk staff member who attempted to gaslight me into believing that the noise was to be expected. I demanded a second ride along with the mechanic who did the work. He lied directly to my face - knowing that he had broken parts in my vehicle - and doubled down on the car being perfectly fine. In fact, my steering assembly was not intact and it was extremely dangerous for me to drive that vehicle. 5. I took the vehicle directly to the local dealership who immediately found the damages. They could even identify the incorrect tool (pickle fork) that they had used to cause some of the damage. They promptly repaired my vehicle and gave me documentation to pass to Mavis. 6. I reached out to Mavis with the documentation and they promised to reach out after completing an investigation. I waited two weeks with no response before reaching out for an update. They claimed that the regional manager attempted to call me a few days afterward and had left a voicemail. I have no missed calls or voicemails for that date. I suspect that this was an attempt to stall past the dispute deadline for my credit card. 7. After getting in touch with the regional manager on a Wednesday, he took down my story and told me he would call me back at lunch or Thursday morning. He did neither. 8. I emailed customer service on Friday asking if he would be returning my call. They verified that they had just spoken to him and a call would be forthcoming. Never came. 9. I emailed them again the following Monday morning explaining that I was either going to get a call that day or escalate the matter. They emailed back the standard, lifeless "your concerns are being taken seriously" script and once again stated that the regional manager would call me. Never came. 10. End-of-Day Monday, I send another email asking if there would be a call and demanding a higher supervisor if not. They immediately had a customer service agent call me who explained that he had no update for me, but had simply been told to call and repeat the same lifeless script. 11. I demanded that the matter be escalated to the regional manager's supervisor. Magically, associates of the regional manager suddenly have time to reach out and discuss the matter. 12. I received a call from such an associate. I was promised that I could go to the Mavis store and be immediately reimbursed for the small portion of damage they agreed to make right. Naturally, all I had to do was wait for the agent to contact the store, confirm, and call back. Never came. 13. I received another call from a new agent who contradicted the previous fellow and insisted that I take a check and that stores never pay out directly. It took them a week to mail it out and another two to arrive. The time between Mavis destroying my steering assembly and them actually reimbursing me summed to over a month and a half. They managed to weasel out of paying for the most expensive damages and I don't have the resources for court, so I'm still down thousands of dollars from this nightmare. In conclusion, this shop upsold me on unnecessary work, knowingly damaged my vehicle, then tried to play every trick in the book to push me off and not correct their mistake. I spent a week without a working vehicle, emptied a large portion of my savings, and went through a great deal of stress to even get basic contact back from their customer service.

NTB - National Tire & Battery

NTB - National Tire & Battery

(24 reviews)

I have been going to Merchant's for over 10 years and once again I am pleased with the service and…read moreworked performed. Having been acquired by Tire Kingdom, I became skeptical that I would continue to receive the friendly and fast service I had experienced in the past (the slimy Tire Kingdom commercials don't help). Earlier this week I made an appointment 5 days in advance with another, locally-owned, auto repair shop only to be disappointed. The other shop treated me as if I had dropped-in unannounced and wanted new tires the next day. I left and went to Merchant's. At Merchant's not only was I treated like a valuable customer, they were able to accommodate me without asking or appearing put-out. As a result they got my 1200.00 business! I have read other reviews that are negative and I am at a loss. I have never experienced the treatment described in those reviews. The only thing I can think of is I have done my research before I go, I know what I want, and I give them plenty of time to do their work - usually dropping off the car on Friday night and picking it up the next afternoon. I did have one unsettling experience when they were still on Parris Ave: while picking-up my car from a routine emissions inspection I was presented with a list of recommended service items totaling over a thousand dollars. I didn't take them up on this - I know what I need and when I need it and this felt a little like a scam. It may have been an honest attempt to drum-up business on things that were not 100% up to their designed abilities but, clearly did not require immediate attention.

I received excellent service on maintenance items done to my vehicle. I recommend them for service…read moreand basic repairs.

Beamer Tire & Auto Repair

Beamer Tire & Auto Repair

(19 reviews)

I've been in search of a good mechanic and have been told by multiple people to go to Beamer, this…read morelocation specifically. Having heard that from several reputable sources, needing a yearly state inspection, I called and they were happy to make an appointment for me. I brought the car Vernon the day of the inspection, and they got it done quickly, I don't even think I waited 10 minutes. They have a small, but clean and comfortable waiting room. Everyone I interacted with was friendly and professional. My car had no issues and hopefully doesn't for a while, but when it needs work, I'll certainly be bringing back to them. I asked about pricing on some routine maintenance, and it all sounded fair. Having only had a small interaction with them so far, it went smoothly and I'd happily recommend them to others

I can't begin to explain how well taken care of I feel after getting my vehicle serviced at Beamer,…read moreHigh Point today. As a single senior woman it is always daunting to try a new service center for my aged but low mileage vehicle. I had no choice, I moved here from Florida and it was time. From the get go, I was treated as if I had been coming to Beamer for years. That was so reassuring. Oil changed, air filters and tire sensors changed and me and my old girl feel like brand new. The price was more than reasonable as well, my budget appreciates that. Don't hesitate, make an appointment at Beamer and let them take care of you.

Thomas Tire & Automotive - autorepair - Updated May 2026

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