I had a POOR experience with this company. I tend to shop at smaller stores versus chains in the…read moremall because I feel they need it more. Instead of going to Banter to buy my daughter's Christmas Gift I came here. I ordered a nameplate for her on Dec 9th and was assured that it would be there on time for Christmas. I called and text in the days leading up to Christmas and got the run around. Finally I showed up right before closing on Christmas Eve and was told there was an issue with the shipment and it wouldn't be ready by Christmas. The staff apologized and offered me a small necklace free of charge so my daughter had something to open, while promising that the necklace would be there the following week and they would reach out when it's ready. Now here I am, over a week later and I'm being sent to voicemail and my text messages are going unanswered. Be careful with purchasing custom items from this store. It's one thing to purchase something there and in stock, but for anything that will come in later, this store may or not provide your item. I'll be reporting them to the BBB as I have not received any mention of a refund and haven't received my item.

Stopped by last week to get a custom bracelet made for my wife. Super fast turnaround and the…read moreengraving looked clean. The owners were friendly and answered all my questions. I'll definitely come back again. Thank you guys!

I have to admit I wasn't sure purchasing this type of gift online. They were able to fill my order…read moreas well as deliver it very quickly. I ordered a Miller Lite gift box with snacks for my boss for his birthday. I definitely will use this company again! Thank you so much! This company killed it!!

Absolutely beautiful basket and everything was perfectly. The service was great, came on time and…read morethe people are very polite

Very friendly staff and welcoming atmosphere in the store. Great selection and serviceread more

GV Engraving did an excellent job with the embossing on my item. The craftsmanship was exactly what…read moreI was hoping for, and I was very pleased with the finished product. Unfortunately, the customer service at pickup left a different impression. Since I brought my own item for embossing, I asked if they had a bag or any type of protective wrapping for it. I understood I hadn't purchased the item from their store, but I had paid for the embossing service. Even when I offered to pay for a bag, the response felt dismissive rather than helpful. This wasn't about getting something for free. It was about the customer experience. Small gestures, or simply responding with kindness and a willingness to help, goes a long way. The quality of the work deserves five stars, but the interaction at pickup unfortunately did not reflect the same level of care. I would return for the quality of the craftsmanship, but I hope they place a greater emphasis on customer service in the future.

Crown Trophy has been our go-to for a custom plaque for the last eight years. Never disappoints…read more Thank you Professional Car Society

I had to order some trophies and medals for a Winter League I was running and obviously put it off…read moreto the very last minute. I called right around closing time Monday night and they assured me if they had the items in stock they could have them engraved by Wednesday. I called Tuesday around Noon after figuring out exactly what I needed and placed the order for 4 trophies and 15 medals (all with engraving). The person on the phone ensured me that they'd be ready on Wednesday by 4pm. I walk in Wednesday after 4 and they're all there waiting for me. The price was right, and the job was done very well. I brought them over to the league and everyone loved them, unfortunately we could only give them out to the champions and MVPs! Thanks for the prompt service and I'll definitely be using Crown Trophy River Edge for my next league!

Very happy with the service at Fine Laser Cut, Inc. Staff were helpful, attentive, and kind. Did my…read morewatch engraving in less than one hour. Watch Engraving Service $35 Professional, kind, and quick. 100% recommend!

Very helpful, patient service. Got a watch engraved, and very pleased with how it turned out. Very…read morereasonably priced, as well.

Great customer service! I needed a last minute gift for a retirement and was quoted 3-5 days at…read moreevery other establishment. Tammy was able to accommodate my request and get the job done within he same day and the plaque came out beautiful. Highly recommend!

Best store in the mall. I have bought many gifts from here and have always been very happy with…read moreboth the service and quality of the items. I will definitely be back for more.

Abe is the Best . We have been doing business with him for years .Has a beautiful selection and…read morealso will help you design if he doesn't offer it

The service is great. I have bought beautiful jewelry at great prices. There is a great selection…read moreof jewelry. I needed an appraisal and Abe did it for me on the spot. I highly recommend going to see what they have for you.

I order labels from here maybe 10 times a year. Service is always reliable, fast and friendly!…read more The guy who owns the place is so helpful and nice- wouldn't go anywhere else to get my custom labels for patch paneling, face plates, etc. A+++

Overall: poor communication and a bad attitude when they realize they dropped the ball on an order…read more I had to last-minute find a store that could do a rush order for a plaque. So I called Trophy King and asked about getting a plaque done in 2 days. I called on a Friday and needed it on Sunday, so if they couldn't guarantee it 100% for Sunday I would have moved on. I had called a few other places and they couldn't do it that quickly which was fine, I'd just call another store. I made this deadline very clear to this store when I called to get a quote. They tell me they could do it for Sunday but I needed to email them more info to get a quote. So I email them, and we get the price ironed out. This all happened on a Friday, but after Friday I literally never hear from them. No response to my email at all. I call the next day, on Saturday, and speak to a female. I ask when I can pick up the order but she says there isn't anything ready AND THEY AREN'T EVEN OPEN ON SUNDAYS!! There was no way I could have picked it up then. I'm pretty annoyed that even after confirming my order via email no one gave me any of this important information and that my order wouldn't be ready. It took a lot of phone calls and frustration, but we found someone else who could help on such short notice. I wish they would have told me upfront that they don't do pickups on Sundays. Cut to a week later (and 5 days after I needed the plaque) I get an invoice from Trophy King. I call the store and ask why they're charging me for an order they could not do in time. The man on the phone says it was done the day I ordered it since it only takes them a few hours to make. I ask why no one contacted me, and he asked why I didn't contact them first?? In my opinion, it's on him to let me know when it's ready as he is the one making it. However, I tell him I did call but the female employee said it wouldn't be ready for Sunday. He claims no females work there. Regardless, I asked him why he didn't contact me AT ALL to let me know it was ready or how I could have possibly picked it up when they aren't open on Sundays. He kept avoiding these questions and just kept saying it was impossible that I spoke to a female and I should be responsible for following up again. If his employee gave me wrong information, there was nothing I could do about that. BUT, I don't think the employee was wrong. I believe they just didn't do it OR forgot to contact me. Why else wouldn't they have let me know it was ready? I know not to use Trophy King in the future since the communication is all over the place.

These guys know what they're doing here. They've been around forever, and it's because of their…read moretalent. Anything from medals, plaques to trophies they will amaze you with there work. I suggest looking at their detailed website before you go in to get a good base of what you are looking to get done. They will not disappoint!

Product was exceptional and company was very responsive and professional addressing all needs.read more

I have been working with Dave and Michele for years. They always come through for me, even when I…read moream in a pinch. They listen to your needs and always come up with a great idea and product. I highly recommend Arista Trophies & Awards.