UPDATE: The regional district manager called me directly after this review, apologized, and confirmed that our experience was unacceptable and not reflective of what the school aims to provide. He credited my account for every lesson that was taught by a substitute and put together a plan for the remaining private lessons, including instruction and a re-evaluation of skills so my son can be appropriately placed for fall. I found this to be a fair and appropriate resolution. The conversation was productive. As a result, we will be continuing with Foss in the fall.
To be clear, our frustration was never with the facilities or the program as a whole. The facilities are lovely, the parent portal is clean and easy to use, and most of the teachers we've had are strong and clearly have that special something it takes to work with kids. I give credit where credit is due, and I am glad to see the situation made right. read more