Came in for a DOT testinf. Just a routine thing for us CDL drivers. They do multiple different…read morekinda tests including DNA. This place is super fast and clean. The staff are professional, kind and you definitely get seen and not just treated like a number. I was in and out in under 30 minutes something some other places I've been wouldn't be able to do in their wildest dreams.

Went there yesterday for a drug test. Fast as advertised. Polite. Efficient overall. Can't…read moreimagine being happier with my visit.

Service is fine, but every single time I come here they can't find my lab order and I have to log…read moreinto my doctor's portal and download and send to them.

April 1.26@930am Nevertheless, never disappointed As Miss…read moreNataly R Is always on point with her position and ready to help out anyway she can! I'm extremely appreciative to have her once again and she's so gentle, which is appreciated Thank you, Nataly R For being you and so professional as well as knowledgeable and helping me sort things out

Book an appointment if you wish to access this facility. I came in as a walk in. I should have left…read morefor my xray a long time ago but I think I was too optimistic. I came in at 11 am. It is over an hour an a half now. I was 15 in the cue, went down to 3, then back to 9, down to 2, bumped to 3 again. Make an appointment and even those who did had to wait a very long time. Once I was taken in, Nathan was amazing and brought in the team lead, Esmeralda who got it flowing the first time. I was going to give this a one star but to be fair, they are now a three. They were understaffed.

Women with attitude and nothing is their fault. Going through system updates and lost my standing…read moreblood work orders. Said it was the Dr fault. Called the Dr and they've complained multiple times to their Sonora Quest rep and nothing has been done! I wish there were alternatives. Or at least they can start with people that don't have attitudes.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

Quick check in at a kiosk, big waiting area with plenty of seating and very friendly staff! I had…read morean appointment and was in and out in less than 15 minutes. Great appointment and people.

My doctors office has faxed an order 3 times and Sonora Quest still doesn't have it. Last week I…read morewas able to talk to someone who told us they had the order. When my husband showed up at the lab they said they did not have it. It does not show up online. It's impossible to get through their voice response system. It simply does not work no matter what number you press. Trying to save a trip if they, again, do not have the order. This customer service is abysmal.

I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk…read more The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance.

Showed up 10 min before a 9am scheduled appt for a 3 year old's blood draw. Was not seen until…read morealmost AN HOUR after 9am. Absolutely unacceptable.

I came in thinking I had an appointment today, it was actually scheduled for Thursday(completely my…read morefault) and we were having trouble interpreting the tests my doctor ordered. Allison and Cheryl worked so hard to contact my doctor, look up the correct codes, so I didn't need to come back Thursday. Allison, Cheryl, and Don went above and beyond for me, and I am so grateful. I'm chronically ill and get blood draws often, so I will be going here from now on, no matter how long the drive. Thank you so so much, from the bottom of my heart

The fact that you are the ONLY one that requires an appointment even when your lobby is not full…read more What happened to customer service and patient care??? The employee at the window while pleasant, was not able to find resolution for people other than redirecting people to other facilities. Also, your sign should be in front of your office rather than in front of your front window. It would prevent the patient from feeling uncomfortable by NOT SEEING YOUR SIGN It appears your other facilities are unaware that you are an appointment only facility. Also, your facility always seems to be behind.

It's hit and miss I showed up a hour early I was in the area. Everyone was coughing and sick in…read morethere including some staff. They do have a front desk rep but they just prefer you use the self check in and if they need you for anything they'll call you. Be kind to the office staff they will tell you to leave. The rating is due to the lack of cleanliness inside the waiting lobby.

I am not sure why the ratings are so low. I made an appointment online which was super easy. I was…read morethere on time for my appointment. I was called back at my appointment time. I had a blood draw and gave a urine sample and was in and out in 15 minutes total. Vonna drew my blood and she got it the first try. I am a VERY difficult person to draw blood from. Vonna was wonderful. If people are having issues with this location they should probably make sure they are following these easy steps that I have listed for myself.