My daughter had a negative experience with Gabrielle Richards. Her bedside manner was not good. She's almost robotic and, in my opinion, not suitable to work with children who need empathy, kindness, and to feel cared for. read more

Our family has been patients at Camelback Pediatrics for 12+ years. No matter which provider we see, it is a wonderful experience.

We love Camelback Pediatrics, we have had great experiences with two doctors who have gone above and beyond when our daughter has been sick, even calling us on major holidays like Thanksgiving to follow up after she was sick to make sure she was okay. We see a NP Kelley who has been so amazing for both of our daughters and our older daughter loves her. We always have a great experience and they provide quality personal care to our daughters consistently. read more

We did like our physician, but the office is very poorly managed and non-responsive. Scheduling crucial visits is completely up to the parent knowing the vaccination and well child visit needs. The office does not respond to messages (e-mail, voicemail), and the patient portal doesn't work (they told me they receive messages but can't send them). I also was concerned to observe the nursing staff unable to complete basic tasks on my infant such as a rectal temperature (I had to stop the nurse after her third failed attempt and ask her to get someone else) and observed another nurse give the physician an incorrect weight and height because she looked at someone else's chart. I told the office staff that I was upset on the phone, and the response was to tell me I had a $90 balance and that an office manager would contact me (no one did). I sent their records department a record transfer request and had to call to make them actually do it. You and your kids deserve better. read more

Really great experience as usual. They really over hauled the front office and it runs much better than it had in the past. Back office has always been great. Doctors are top notch. Do not get any better. Thank you! read more

This pediatrics practice is so behind with technology and their office staff either never answer the phones or play tag on trading voicemails. They truly need the patient portal to allow parents to send messages and receive them on there. Having non-medical staff answer questions and relay information for the doctors seems very strange - every other medical office in the area uses a real patient portal you can physically message your doctors on. We only return because we like dr Kristin Struble but am actively looking for somewhere easier to communicate with. read more

NP Kelly is the best! I'm so happy we found her, she is so patient with my kids and truly cares for them. Her medical assistants are so kind and caring too, always make my kids feel safe there! read more

We've been patients at this practice for the last 11 years. We've seen every doctor multiple times over the last decade and they're all great to work with. However, we're considering moving to a different practice simply because it's impossible some days to get a sick appointment. Their phone systems have been incredibly difficult to work with - often staying on hold for 20-45 min before anyone picks up. Sometimes if I hang up, someone will answer right away. Other times, I'm on the phone until the music stops playing and there is silence for 10 minutes before the phone is answered. We've never had this issue the 11 years we've been with this practice until the last year. With how difficult it is to make appointments, especially sick appointments, I would not recommend this practice to friends until they update/fix their phone systems. One time, I tried over an hour to get ahold of someone for a sick appointment at 730 am (when they start accepting phone calls) and finally called Pediatric Associates on 16th and Northern. They answered immediately and got my daughter (a new patient) in two hours later because they were concerned with her symptoms. Try them until Camelback Pediatrics does something about their phone system. read more

I am so sad to update this, I can no longer count on care from the physicians as the office staff cannot properly answer phones, transfer calls, or book appointments. The last thing I need to deal with when my child is sick, is being transferred to a dead extension for the 7th time. Then When you call back, they are irritated with you as if you are the one who can't use the phone. Waiting on hold for 45 minutes. Appointments booked incorrectly and then canceled. Billing mistakes. Great docs, but I haven't been able to see them the last two times my child was sick due to an office staff that can't seem to get anything done. read more

I took my daughter for a check up on a rash. The provider was not helpful he only glanced at the rash and did not ask for much feedback except when prompted to. He did not interact with my toddler at all, didn't physically assess her at all. He merely glanced at the area. I don't believe my daughters care has been as thorough as when the Crystal Ostermeyer the physician assistant saw her last, last year. Crystal was one of the best healthcare providers I have ever interacted with. Overall, The appointment took less then a minute and the doctor was not someone I would allow to provider care for my daughter again. Also; the treatment plan written in the documentation was not discussed with me. I was not educated during this visit. As a current healthcare provider I wouldn't recommend this place. Therefore this isn't a place where I'd keep bringing my daughter to care. Also, after standing to checkout nobody acknowledged me. I had to ask the receptionist if she could check us out. She wasn't pleased with me when I asked responding with that it was the other girls job to checkout. read more

Crystal is our favorite. She's the sweetest PA and ever so patient. And as a parent of young kids herself, she's very relatable and truly cares about the health and well-being of our kiddos. The front office staff is a mixed bag...some seem like they detest children (and basically all humans), some seem like they actually semi-like their job. We've had a couple nurses/medical assistants(?) to take vitals that have really questionable bedside manner and obviously have no idea how to talk to a 5-year old (good hire). It's been pretty easy and convenient to get appointments when needed, and wait times vary depending on the day and the number of scheduled appointments. I appreciate that there are 2 separate entrances and waiting areas for healthy kids vs. the sick, snotty ones (we've been on both sides). And the free wi-fi is a MUST especially when the wait is long. Speaking of waiting, I'm not sure why they don't have any kid-friendly magazines or books in the waiting room, OR any toys to keep the screaming/boredom/stress to a minimum...sure, I get not having lots of toys where sick kids can lick them and spread germs, but would it kill them to have a basic activity table? This is a pediatric office after all! Crystal is so fabulous that she's the main reason we keep coming back (that, and the kids getting sick). read more

They are very good doctors. I we've seen Dr. Apley, Dr. Struble and Dr. Gnagi and they all seem great. If you see a PA the girl was the best. I forgot her name. They answer your questions and concerns. I liked with my first baby behind their growth chart, there was a description of what to expect in the next 3 months as far as milestones and common Q& As. With my second baby and at the new location we didn't get that. I also was happy to see they have a sterilizer machine. I'm a surgical assistant and I had a patient tell me she quit her pediatric job because they didn't have a sterilizer when they performed circumscisions in office. They cleaned their instruments with degreaser. So I am very thankful Camelback Pediatrics are clean and professional. read more

Camelback Pediatrics - Well side waiting area - The image shows a waiting room with a variety of chairs arranged along the walls, some with armrests and others without. The walls are painted in bright blue and neutral gray, decorated with artwork including a painting of a dog and an abstract piece with yellow accents. Overhead, there are pendant lights with decorative covers hanging from a circular ceiling feature. In the foreground, a baby is lying in a car seat, partially visible, with a hand gently touching the baby. The flooring is wood-like laminate. - Pediatricians Near Me - Phoenix, Arizona

I have taken my now 2 and half year old to Camelback Pediatrics since she was born and we love Dr. Jacobs and Dr. Struble. They are always quick to respond after hours and on weekends which is so important to us as first time parents with a newborn in a pandemic. I really like that they have separate entrances for sick kids and kids just going for routine check-ups. However, the admin front desk staff have been abrupt almost rude and unprofessional at times. I have left them this feedback directly following our last visit and am hopeful it will be addressed. read more

Again, the doctors are great but the front office and administrative staff are terrible. I've been trying for WEEKS to get a form filled out so my daughter can attend school next year. They haven't filled out or submitted the paperwork and no one from medical records will respond to my inquiries. It's astonishing to me that they're still in business running the practice the way they do. read more

Our baby is now 1 week away from being 3 months old and we've had nothing but amazing experiences here! We've seen both Dr. Struble and Dr. Nania and absolutely love them both. Any time I call with a question or concern, one of the doctors or nurse team members calls me back within a few hours. This is so important for a new mama! They're here for us. We also love that it is close to home (Arcadia area) and have rarely had to wait very long once we're there. They also have a designated newborn section so that your baby doesn't have to sit near other sick kiddos while waiting. LOVE THIS! We're so grateful to have found such a welcoming peds office + great care team for our sweet baby boy. They make us feel so loved every time that we're there. Thank you for everything! read more

I can't say enough about how wonderful this practice is. When I was looking for a pediatrician before my child was born, a friend recommended this practice AND it was the on the recommended list from my OB's office (in addition, when we told the hospital who our chosen practice was, they said this was a great choice). Our experience has been excellent - from the front office staff to the medical assistants, and the various DRs we've interacted with. Dr. Jacobs is our primary physician and has been amazing from the time we brought my daughter in at just a few days old to toddlerhood. She listens so intently to the MANY questions we have and does not dismiss our concerns. Her bedside manner is the best I have experienced with a medical professional, and I trust her implicitly. Whenever we call with questions, the doctor on-call makes sure an MA gets back with us to let us know if we should bring our little one in or they give us a course of action. No matter where I move in the valley, I will ALWAYS make the trek to Camelback Pediatrics to make sure my daughter is receiving the best care. read more

Absolutely love Camelback Pediatrics! My daughter is 18 months and we have been going there since she was born. They have phenomenal customer service, they are quick and they always follow through. If you ever need to leave a message or ask a question of the doctor they always call you back with an answer. That is hard to find these days and super important for a new parent. Dr. Struble is absolutely phenomenal and we feel so lucky to have found such an amazing pediatrician! read more

We ch aged to this office due to a good reviews and people suggestions but so far I am not please with it after every visit. One visit was very good but that doctor doesn't work there anymore. We came in with a cough has been lingering 1 month and dr Maggie was super calm about our issue and just recommended us to take Zyrtec. 2 weeks later he still coughs spitting his guts out...the whole visit I asked him to do things not his initiative at all. I called today to schedule follow up appt as soon as possible. The office hours are stated until 5pm everywhere. It is 4:30pm and on the phone it says it is close and I have to pay for after hours help...WHAT!? I have never had that with a previous pediatric office...they had a nurse practitioner who could help...i am switching despite living 10 min walking distance. read more

Dr. Valerie Jacobs is fantastic so if you decide to go here I recommend getting a referral for her. The nursing staff have the worst attitudes and don't uphold their own policy. Their tone and manner of speaking to people are clearly not regulated. They request the patients waiting in the lobby to have masks on when the nurses at the front desk have them off. If you try to call them they will hang up after sending you to a busy signal instead of putting you on hold. I understand your job is difficult, but you chose it. So start acting, or at least pretending, to be decent humans and make yourselves more welcoming. read more

This Facility was great with great service by the front desk a few years back, but unfortunately over the past 4-5 years it has gone downhill to the point where my family is done trying to book appointments here. 1.) The front desk is TERRIBLE about picking up the phone, between the day of the week lunchtime, short-staffed, etc. you will be on the phone for 45mins (like me) at a time to schedule or cancel an appointment (note that if you don't cancel you will be charged) 2.) The schedule is booked solid almost every time you need an appointment, even for sick appointments. I guess if you need a pediatrics clinic you can go to for annual check-ups and shots, but not fully really on when the kids get sick this is a good place for that. read more

Every visit here has been the best! I have been to MANY, MANY, MANY, MANY Pediatricians offices between my four daughters agaves 18-8 and this by far is the best! The waiting area has a sick and well side. There is Wifi The receptionists are very friendly and expedient! The nurses are very friendly and patient. Every single doctor, (I've seen about 3 different ones at this practice) has been awesome! I'm not really a fan of practices with multiple doctors, especially when my girls were younger, but now that they are older it's not such an issue for us. Everyone we have interacted with has been kind, gentle, and very patient. The wait time is great, they have never rushed us or made us wait too long. One of my daughters had blood work done here on site, that was very convenient for us. We are new to Phoenix and I dreaded taking a chance in a new pediatrics office, but this one paid off for us! Grateful for everyone here! read more

Camelback Pediatrics - Room 9 - Pediatricians Near Me - Phoenix, Arizona

I adore the providers, but I can be on hold for a LONG time and sometimes never get thru. When I do, the receptionists/admin assistants are not friendly (and look, I don't need someone to be crazy friendly, but maybe a little bit?) and sometimes sort of "out of it"? read more

My son is a patient at Camelback Peds. The staff is friendly and makes each visit comfortable; the doctors take their time with the patient and family to listen to any concerns and answer any questions. Appointments are easy to make, including same day sick appointments. The office is clean and there are plenty of seats in the waiting area; they have a newborn waiting area, well child area, and sick child area. We love seeing Dr. Nania, she is even-keeled and takes her time with my son. She answers all of my questions and I never feel embarrassed or judged to ask silly questions (new mom). When my son was in the hospital for two weeks with a serious illness, she called to ask how he was doing; I don't know if this a normal routine for doctors but I was impressed and felt like she genuinely cared about my son's health. read more

We very much like the practice, nurses and doctors except for Dr. Gnagi. We've only seen him three times and all have been memorable for all the wrong reasons . The first time when my son was a newborn he asked if the baby was six months old. Clearly had not read the chart. We've avoided him since, except for a couple of times recently when we had to see him because of holiday emergencies and lack of other availability. On both occasions, he took less than 2 minutes examining our son. I know for a fact because it looked at my watch. During the past Christmas visit he said it was up to me if I wanted to give him antibiotics despite a throat infection. This last time he said the issue would resolve on its own and that it was just a blister in his mouth. He only looked at my sons throat. Did not listen to his chest or anything else. Now my son's condition has worsened and we are seeking emergency care elsewhere. Dr. Gnagi is a terrible and uncaring practitioner and I just cross my fingers every time I call that someone else is available. I don't leave a one star because it would be unfair to the rest of the staff but please get rid of him. read more

We've been very happy with this pediatric office, Especially during these COVID-19 times. They have you call in as you arrive to check in and are very prompt about getting you inside and with your provider as soon as possible. Very minimal wait time when calling to set up appointments and friendly helpful service. We have been able to set up appointments within days of needing to get in for our son. I would definitely recommend this office to any parent! read more

I have two kids and I've had so many great experiences with Camelback Pediatrics. All the Doctors are so helpful and knowledgeable. I love that they're open on Saturday for those times my kids get sick on the weekend. read more

5 stars because they have hired the best Doctor in AZ! We love Dr Nania. We have been with her for 10 years now and I would not see anyone else. The office is clean and pretty big. Lots of staff and nice nurses. They have a sick side and a well side. She is patient, she listens and she is always spot on! I should also note that I have children with special needs and I totally trust her with them. Thank you Dr Nania!! read more

My son has been going there since birth. His original pediatricians retired 2 years ago. I took him last Saturday because he had been running a fever for 4 consecutive days. The ladies at front told me he could not been seen by his doctor because it was a Saturday and his insurance could not be verified. I went to my insurance portal and show them he was active. They denied the service. I took him to the Banner Urgent care on 32nd st and Indian School and they saw him without any problems with the insura ce. Doctors at the urgent care were great. They prescribed antibiotics right away. I guess it is time to look for a new doctor. read more

I just adore these guys. They always have availability, and the docs/their staff are always able to get back to you with answers very quickly when you call in with questions. They even saved us a trip and a copay by reassuring us over the phone that our infant just had clogged tear ducts and not an eye infection. The receptionists are very friendly and responsive. There is a sick-child entrance and waiting area, a well-child entrance and waiting area, and a newborn waiting area. Dr. Apley and Dr. Gnagi are absolutely wonderful and never make us feel hurried. We have not yet seen other providers at this clinic. I am probably most grateful for how these doctors took care of our daughter when she had jaundice as a newborn. Dr. Apley coordinated with, and sent expedited orders to, a Quest Lab to make sure we could get blood work done right away for our baby. This was on a Friday evening right before the lab closed. I think the pediatric clinic was already closed or was closing soon, too. She followed up with us before, during and after this blood work, including after hours and throughout the weekend, to make sure it got done and to provide us with the results. We were so touched by this amazing care! We have been very satisfied with our children's care here. Strongly recommended! read more

There are some really great things about Camelback Pediatrics - Drs. Struble, Nagy and Scharff. The nurses/PA's are also lovely. But if you want a staff that really cares about your child, you might want to find a smaller more boutique operation or a really big one that handles volume better. They frequently don't have urgent appointments open (even if you call by 8am) and just tell you to take your child to urgent care. Thanks. The hold times are horrendous. Frequently you wait on hold forever and then you get transferred to a busy signal instead of the right department. If you happen to have your kids in there for another reason and ask if they could just get their flu shots while they're there, don't hold your breath. Because flu shots are so important, until they're not. It seems like the doctors are happy to oblige, but the staff aren't interested. It has been this way for a long time. It's hard to leave because we love the doctors. But if you're starting fresh, think twice. read more

The doctors are fine, Dr. Struble is nice. The front office staff, and back office staff, however are not very enjoyable to work with. We had a negative experience where we had a office visit we thought was scheduled for a Saturday, we came in and to our surprise they said we missed our appointment (which they claimed was 2 days prior). I was with my 6 month old and 3 year old, both due for checkups. I did not recall receiving any calls, and explained to the staff that we clearly just have a miss communication, and no intent to miss appointments. Yet, even though we insisted this was just a mistake (maybe their fault, maybe our fault), they pressed that we pay a $30 fee for a no-show for both kids, so $60. I spoke with numerous folks on the staff to try and explain the scenario. We have never done this before, the wasn't done maliciously, our intent was to be at our appointment which we thought was on a Saturday. At the end, the office manager called me and said they will not waive the fee and I had to pay it. As a parent of 2 small kids, living in Arcadia, its too bad this is one of the only close to the neighborhood choices for pediatrics. We have often felt the staff was 'cold' and didn't foster a positive and warm environment, this just adds to the feeling. read more

We had a well check appointment scheduled for my daughter, but my son split his lip open and required a trip to the ER and stitches. I called before our appointment to cancel, but received a "late cancellation" bill in the mail a few weeks later.Absolutely ridiculous. This office was great before Dr. Alexander retired and they never would have charged for missing an appointment due to an emergency. Things have definitely gone down hill since and we will not be going back to this office, nor paying the "late cancellation" fee. The front office staff is rude and clearly not very understanding of emergency situations. Was I supposed to bring my child to your office with a split lip, so you could see that I was telling truth? I understand that people need to keep their appointments, but in emergency situations, this is not ok and you won't retain patients this way. Recommendations are what most people go by when seeking a pediatrician and I will never recommend this office. Thank you, Leah Mitchell read more

Camelback Pediatrics - Pediatricians Near Me - Phoenix, Arizona

My daughter had an attending pediatrician from this office 13 years ago and she has been awesome through the years! My daughter will not see anyone else. We changed insurance and she refused to change pediatricians. Gets a bit busy sometimes but that's kids right? read more

Dr. Scharff is amazing! We've been coming to Camelback Pediatrics for 10 months now and I love it. Dr. Scharff is caring and always gives the best advice. Highly recommend. read more

They always get us in same day if we need a sick visit. Doctors are amazing! Sometimes the wait is a little longer but I love everyone here!

As of today I will no longer be taking my children here. Poor managment, poor organization. I waited in the waiting room with a sick child for an hour, everyone that came in after me was called back. I asked front office receptionist about the appointment and what was going on and all I got was a shrug. Every time I have come we have had to see a different clinician, and had to wait a very long time. No one goes out of their way to be friendly or address concerns. Everyone from nurses to tech administering shots has had no personality and basically came in and did their task and left. My husbands last visit with our daughter had them there 3 hours. There has never been been a visit, other than our initial visit after baby was born, where someone took their time with our daughter. This office needs some serious revamping, and a triage for urgent needs is essential here. I had to cancel my own work appointments to come here and have wasted an entire morning. And it's like this every time. If front receptionist had a more positive and friendly attitude and at least looked like or acted like she cared, it would go a long way in making the parents of little patients here leave with a more positive attitude. Aside from Dr. STRUBEL and Scharf, who are excellent doctors with great bedside manners, I have no desire to return here. I am actively seeking out an office where patient 'CARE' is top priority. read more

I was a patient of Dr. Appely as a child. And now my children see her. Over the last 14 years we have seen all the doctors here, and they are excellent! Each doctor is very different. I appreciate the diverse personalities of the team. In fact we live in Peoria and drive 20 miles to take our kids there. That is a testament to the quality of this group of pediatricians. Yes, they are busy. Get to your appointment early. Yes, they do get booked. They are that good. read more

My wife and I are debating whether to move our 15 month old to another practice. While we like the doctors, PA's and nurses we find the front office organization to be really really bad. Our typical wait time in the lobby is usually 45 minutes. I have waited an hour on at least two separate occasions. My wife has had similar experiences. Most recently I arrived ten minutes early and checked in. When checking in I was told I owed a co-pay. I advised her that we never pay a co-pay because of the way our insurance is set up. She insisted so I paid. 10-15 minutes later I was called up by another employee who wanted me to check in. A fellow employee informed her that I already checked in and after much confusion and file shuffling she said I could sit down. About 30 minutes later I was called up to be admitted. The nurse weighed my son and took us to one of the examination rooms. She quickly realized that the front office assigned our file to the wrong doctor and we had to go back to the lobby. I was told we would be the next patient admitted. About 15-20 minutes later another nurse called us up to be admitted. That nurse wanted to weigh my son again. Apparently the first nurse didn't write down his weight. Not a big deal right? It is when your son has a double ear infection, is miserable and won't cooperate. When the PA saw us, she was wonderful. She was attentive, very upbeat, and patient when I described the bad experience that we had. She seemed genuinely distraught and concerned for our well being. She brought my issues to the attention of Dr Scharff. Apparently he's the guy in charge of managing the front office. He unfortunately didn't want to hear my griping. He interrupted me and proceeded to tell me how he had hired three new people just that week and that I would have to be patient while the new staff were trained and brought up to speed. Gang, look below. This practice has had complaints about the front office for at least two years. And Dr Scharff wants a medal because he hired three new people in late September 2015??? I popped onto Yelp today wondering if my experience was unique and if so I would chill out. Now that I see multiple people have had the same lousy experience I'll talk to my wife and see if she's ready to find another Pediatrician. read more

I have been going there since my daughter was born 10 months ago. My experiences leave so much to be desired. Dr. Apley seems like she is there to get a paycheck and that's it. She rushes in and rushes out. It's always a very cold experience. Now, I'm not looking for hugs, but wow- it's unpleasant. Every time she walks out I think to myself- why are you in this position, you obviously aren't passionate about my child's health? And I will assume many others feel the same way. And I understand it's a business, but i don't feel this way when I leave my dentist or obgny or eye doctor. I don't mind paying a pretty penny for good health care for my daughter, I do mind paying what we do for this level of service. You call, Linda usually answers- speaks so fast to rush you off the phone you have no idea what she says. Today I called to ask to have my daughters files transferred to her new pediatrician. I say to her- I have no idea what you just said, you need to slow down. She apologizes and says she 'very very busy'. It's a constant rush, the most uncaring doctors office I've ever been in. Also, my daughter is not vaccinated. Every time we went in, we were made to feel like weirdos by the staff. Very uncomfortable. That office is a well oiled money making machine and it's very apparent. read more

So disappointed at a 3-star review because this office used to be a solid 5. The doctors are fantastic---all of them. The nurses are fantastic. The PAs are fantastic. If any of the doctors take time to review online-reviews, please please please read what so many people are saying. The front office team you have is causing you to lose patients. They are rude...they don't answer the phones....they are short.... I once waited on hold for 20 minutes and was driving by so I hung up and decided to go inside and just make an appointment in person. I was told I couldn't do it in person and had to call. I ended up going somewhere else for our immunizations. That is money walking out the door. Please please figure it out. Our kids need you guys! read more