Where do I start. Their customer service over the phone was horrible. The first two I called I…read moreeither couldn't hear or could not understand as they spoke very very broken English and had to repeat myself numerous times. At the end they did not help with the matter of my missing package that has been delayed because of weather for over two weeks past the expected date. They over charge for the service they offer as it is and do not offer any rebates or discounts for their errors.

We ALWAYS request "deliver to back porch " on all packages we're receiving and it's never a problem…read morewith any other delivery service except UPS! Driver will drive to the house, throw the package onto the front stairs and be gone before I can even get door open! Chased driver to second house down, he did same thing, and was gone before I got to him! UPS IS THE WORST DELIVERY SERVICE, PERIOD. I will ask when placing an online order which shipper the merchant uses and if they say "UPS" I threaten to cancel the order unless they use another delivery service.......seems to be working! Don't try to get satisfaction from UPS yourself......IMPOSSIBLE!

Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.

Great experience coming here to have an item packaged and shipped. They took care packing my item…read moreand gave me great advice on shipping options. I'd definitely come back.

From the owner: The UPS Store #7751 in Syracuse offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

I have a large sign on the steps to my front door stating NO PACKAGES to be left here, use back…read moredoor only and today a large package was left on the front porch. I could tell it was left there by the fast takeoff the driver made as they were leaving. I know the driver must be able to read and the driveway is big enough to use, so why other than being lazy

My package has been in Syracuse for 8 days and says on truck for delivery every day, but they…read morerefuse to drive the 20 miles to deliver it damn lazy ass union workers! Tracking ID: 395637494420

I moved my furniture from a storage facility. U-Pack/ABF coordinated perfectly with me…read more They sent me information on when the trailer would be delivered and when it was they held the trailer till I could arrange my movers to unload. In this day and age it was a pleasure to do business with U-Pack/ABF

I moved from Upstate NY to Illinois in the middle of the global pandemic. The service with U-Pack…read morewas amazing. I had a narrow driveway in New York, but they use a forklift to bring the cubes in so it fit the narrow space. I also wasn't sure of my delivery date so they had an option to hold my relocubes in storage that worked perfectly for me. I would absolutely recommend this company to anyone going through a long-distance move. Almost everything in my one bedroom apartment fit into one cube, but I ended up using a cube and a quarter due to some larger furniture items.

Nice people in this store as every time I've needed help printing something or pretty much anything…read morethey've been on top of it. Always a pleasant experience.

I ordered online and went to pick up at store. When I got there there were about 4 teenagers…read morebehind the counter. I asked where do I pick up online? He directed me to customer service desk..One lady working. I waited about 5 minutes in line. While waiting notice no one came over to help. She finally asks me :"can I help you?: I said I am picking up an online order." She assumes I ordered prints and is looking on table. I said I order a printer online. She then put my printer on counter and proceeds to ask the people behind me to help them as they were behind me printing papers. I wait for the young gentlemen to cash me out. They are lacking communication skills!!! That was very rude ,,She should of just cashed me out and then worked with the next customer.

Quality of service was excellent Best customer service at…read morethis location Being under pressure long day at work Had a deadline to make. Came across Lady with color in her hair forgot her name but she cares about her job and customers best sales rep ever!! Thanks FedEx store Erie blvd for hiring great team!! Go Syracuse NY!!!

horrible customer service. paid for 1-2 day shipping (not cheap) 4/29 and still fighting to get my…read morepackage on 5/4 no one can tell me anything

I go to this location quite often mostly for Amazon returns. While they are busy more than not ,…read moreit's never a super long wait. The employees are always super friendly and attentive, especially if you need help at the kiosks I would recommend this location :)

I had a return and there were 2 people waiting for the kiosk, no one was at the counter so I…read moreapproached the counter and the clerk said all returns have to be made at the kiosk. I pointed out there were now 4 people in line and no one at the counter. She said sorry all returns have to go to the kiosk and I had to get back in that line. As soon as I made it to the kiosk because only one was working, the clerk said to the people behind me "I can take you up here!" Everyone was there with a return and most of the people behind me were gone by the time I was done with my 3 returns. NEVER AGAIN!!!!! And very rude on top of it!!!

I had an Amazon package for return. It was kinda big and bulky, but the fantastic staff at The UPS…read moreStore handled it like the champs that they are. And the price was deducted from the refund. Easy peasy!

I needed to ship an amplifier to Canada. I paid quite a bit for them to pack and ship it on a…read moreTuesday. When I didn't get any updates about it from UPS, I went back that Saturday, only to find that a "bubble wrap shortage" had resulted in it not being shipped. I wasn't contacted about this, and it was just sitting on a desk in the back. Unacceptable! I won't visit this UPS store again if this is how my belongings are treated.