The absolute worst customer service ever! Furniture is not cheap, you would expect customer service…read moreto be tip top! Cant get a call back for delivery. Attempted 9 times to get someone on the phone with no success. All voicemail boxes are full. When someone does pickup you get left on hold and no one ever returns to the line... or the phone just rings and rings until you can no longer stand it. I can go on and on. Just awful! Beware! Go elsewhere! Wish I could give this a negative 5 stars!

Great selection of product, but customer service sucks! Ordered $5000 worth of Zuri decking, took…read more50% deposit at time of order. Told me 2-3 weeks before it came in and they would call to schedule delivery. 3 weeks comes, and they call to schedule delivery and get balance of payment. Pay them in full..... 2 days before delivery, they call to say 2 of the boards are wrong and they need to get them replaced....we will call you and let you know when they are here. 1.5 weeks later after hearing from no one, I called to find out what's going on. Tell me the boards are there, but delivery won't be for another 2 weeks, which means 2+ weeks in reality. Nope, not gonna happen. I was already on the schedule, you pushed me back because of an issue on your end, you are paid in full, find a way to get it here sooner. Get a call back saying they can't give me any more info because they don't "really" know what's going on with my order. Sooooo, in reality, you never had it to begin with, but you wanted to be paid in full....now I see how this is going. Refund me 100%, I'll go buy it someplace else, even if it means waiting longer and spending more money......just for principal. Fool me once.....never a chance to fool me a second time.

We have been using Salters for the past several years. They hire the best service technicians they…read morewear bootees are very respectful and very knowledgeable, plus they have a 3 month service warranty which we used and they did not charge us for coming back out!As a 26 year realtor in Montgomery buck and phila county this is my go to fireplace business!

We got a gas insert for our fireplace. Every step of the way, I was impressed by everyone involved…read morein the project, from the time they spent with me in the show room, to the thorough review of our home by the inspectors, and the excellent work done by the installer. We love our new fireplace!

We visit a lot of Kirklands and often purchase things. The staff here is rude. Today there was a…read moredisplay of items with a sign saying 75% off. We took our purchases to the register and there were no employees and a line of customers at the register. Finally she came out from the back room. She told us the sign was in the wrong place. Took our item and put it back on the same shelf and put the same sign right next to it again. Update 8-1-22. It has now been over a week since I submitted my complaint on their website. I have email to follow up several times in still have not heard from anyone. On Friday I reached out to Christy at the corporate offices and left a voicemail. She never called back either. Today I tried to get in contact with Mr. Woody (Steve) Woodward the CEO. Let's hope someone responds soon.

We had purchased something from them they didn't have in stock back in April. After them not…read moreshipping it for 3 months we had to call ELEVEN TIMES to get the order canceled. "It will take 7-10 days", this is their standard bull**** explanation. July goes by, August, Septembe, October... it had been so long we kind of forgot about it. We began calling, emailing customer service back in November. Numerous calls, emails, nothing. I finally reached out to them on 1/4 on Twitter and asked where the refund was. Again, this isn't $5-10, this was almost $200. They researched and said it would be refunded in 7-10 (that's their favorite numbers) days. No expediting, no we will fedex it to you because we F'd up and would like to keep your business, nope... We will send it snail mail. 2 weeks later it's still not here. Oh, when I asked about them doing something to compensate for their mistake they sent me a 25% off coupon that can't be used on 90% of stuff in the store. Customer service for these clowns must be run by Mrs. Lippy's 3rd Grade History class. Why do we have to do so much legwork to get you to fix something you totally screwed up?? Unless you hate yourself, don't shop here.

Had a great experience today dealing with Jackie the manager and Colin who was new to the business…read morebut truly going to be a good asset to this company. Eager to help and eager to learn all he could from Jackie who was so so helpful on our purchase. So thankful for both of their help today. I will be shopping there again for sure. Nice to find such pleasant and patient people Maureen C

Went out to buy a recliner at LaZboy and next store was a Ashley Furniture store. LaZboy was too…read moreoverpriced. Went into Ashley and met Julius. He was amazing. Friendly, knowledgeable and went out of his way to help us. They didn't have the color we wanted, so he called around. It took a bit of time but he found one in another store. We were able to pay at Montgomeryville store & have it delivered from Cherry Hill. Saved us an enormous amount of time. Julius has found customers for life!! Thank you Julius!

The Best!!! Joe and his staff are knowledgeable and their work is superb. We would highly…read morerecommend them.

Back in early May, we needed to rent a U-Haul truck to help my sister move back in our house. We…read morethen found Bishops and we were very satisfied! It is a nice store they have, the employees were helpful and the prices were great for the rental! Returning the U-Haul truck was easy too! The entire transaction went smoothly and I know I'll be back to see what other services and products they have, as I live 2 minutes away. However, the store can be a bit easy to miss, especially if you are coming down Schoolhouse Road. They do have a sign, you just need to keep an eye out for it. You can also come down Nice Road from Allentown Road, but the road isnt quite...nice (ironically, I know). Whichever way you choose, Bishops is definitely worth checking out!

After searching for many years I found Salter's to service my gas fireplace. The service…read morerepresentative, Tyler came out on time, wore booties, covered the area near my fireplace to protect the floor and was very respectful of my home. He also did a great job of servicing and cleaning my vermont castings gas stove. He even took the time to show me how to restart the stove, should the pilot light go out again; I greatly appreciated his help. He left my gas stove looking new again! Thank you so very much! I would recommend Salter's for their prompt call back, scheduleing updates and prompt arrival to my appointment.

Another year and amazing service from Salters Fireplace! Our 2 fireplaces were serviced today and…read morethe Tech Malik Smith was fantastic. So courteous professional and helpful! We always have great results and thank Malik and the Salters team!!

I interviewed for a job there about a year and a half two years ago and the woman who interviewed…read moreme was a nightmare. I felt like she was condescending and extremely nasty to me during the interview process. I would never work there let alone shop there so I don't know who owns this, but whoever does should revamp their staff because obviously They are not decent sales people to be handling the merchandise that they have in the store

No prices on the items, you must scan the QR code, business does not provide free wifi.read more

I am on a very limited budget but really did want to find something to spruce up my new house a…read morebit. A lot of back and forth before we decided to start looking into electric fireplace in cabinet type furniture. How nice was it, after going to many places, to go to a shop that offered me a great product right off the bat and delivered it assembled for free. The selection wasn't overwhelming l, which I found to be the problem most places I shopped. Thanks to the great salesman Rob, who took the time to make sure I got what I wanted and understood my budget at the same time. That kind of service is hard to find. Since I purchased these a year and a half ago we have gotten multiple other products. Will always come back!

Absolutely the best service. Mike was professional, personable and proficient! Very efficient and…read moreadvised us on future service.

They offer excellent customer service before and after the sale. Highly recommend!!!!read more

Chris at County Line Fence & Outdoor Products are a bunch of useless unprofessional individuals. We…read morehad a Fencing installed into our surprise. They installed our fence 2 feet away from the property line aside from that their incompetent workers damage by 2025 fully loaded Tahoe, black and color with concrete dust from their truck, they didn't even have the professionalism or the audacity to advise me. Hey, we're going to be unloading concrete move your truck.! Now we're having a problem with them because they don't wanna come and address their issue. We have 2 feet in where our fence wasn't installed properly we had to reach out to a financial institution stop payment and to add their workers are dirty unprofessional damaged our neighbors property they cut the main root off our 5003 in where the arborist that we had come out and inspect the tree advised us that it might be sick due to the fact and how they cut the roof with dirty equipment! And the fact that they cut a main route off a tree is appalling like where did you find these installers at at your local Home Depot parking lot ! Unfortunately, I can't post pictures but feel free to reach out to me and anyone that's interested in getting a fence installed by these clowns I'll be more than happy to share the filth and how they left our property in House Sano tubes are only filled a quarter away or halfway

Great selection of chairs and reasonable prices. Bonnie was…read morevery knowledgeable and helpful finding quality chairs within my budget. Delivery set up was easy and scheduled to happen soon.

Imagine a furniture store where the folks selling the products actually know what they are. Then,…read moreimagine that if they deliver something, they arrive on time, and know what it is they're delivering, because that's what they do: deliver furniture. No, this isn't some fairytale, or the way your parents or grandparents will tell you that is :::used::: to be. This is the way it is now, in 2023, at Mastroieni Furniture. Don't assume that because they've been around for generations, they must be expensive. In fact, I didn't pay much more for a piece of furniture made in America, and sold to me by courteous professionals, than I could have spent for something at a place with a one star rating. Oh, and by the way, virtually every other local furniture seller has abysmal reviews. Don't waste your time: Make Mastroieni Furniture your first stop!