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    Fortunoff Backyard Store

    3.3 (15 reviews)
    Closed • 10:00 am - 7:00 pm
    Updated a few days ago

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    This is a great store, very helpful & knowledgeable staff & have a wide range of different outdoor products for the best prices.

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    Ask the Community - Fortunoff Backyard Store

    Review Highlights - Fortunoff Backyard Store

    “I purchased my patio set from them in May and had a couple snags with workmanship on the tables, and they were swift to find me a replacement with no hassle.”

    Mentioned in 2 reviews

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    peter andrews

    peter andrews

    2.7(31 reviews)
    0.5 mi
    •$$$

    I purchased 3 umbrellas last summer. I spent over $3000 plus a delivery fee…read more The delivery company had no idea how to put together the cantilever umbrella, which should have been my first clue that this was not a top rated outdoor furniture business. The only reason I ordered from them was because I wanted to match what I already purchased elsewhere.. Long story short.....they couldn't care less that I was having issues on how their product, they delivered the goods & they got their $. Nina the salesperson wanted to help, but just kept saying over & over, that no one would come to Westchester. THEY HAVE NO CUSTOMER SERVICE. FOR HAVING 3 LOCATIONS, you'd think they'd want to help, but its clear they didn't. GO SOMEWHERE ELSE FOR OUTDOOR FURNITURE......

    The furniture is nice- very expensive. Spent well over 5,000 for that and a fire-pit, you would…read morethink they would have responsive and respectful customer service. We purchased the full Sanibel set and the chair is very uneven. I have been put in touch with an email for customer service (7 days ago)- still NO response. Worse, the salesperson Julia (Farmingdale) gave me a card and encouraged me to let her know if I needed anything. When I asked for help she was rude with her response. I was not surprised as I felt rushed and disrespected during the purchase of the set and should have gone to one of their other stores. I had a bad feeling with her professionalism before I left the store. I strongly recommend going to a different location! I plan to call management to share the overall experience.

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    peter andrews
    peter andrews
    peter andrews - Stretched wicker from improper delivery

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    Stretched wicker from improper delivery

    Ashley Store

    Ashley Store

    2.6(62 reviews)
    1.1 mi

    The staff was very attentive and helpful while I was shopping, and I had a good experience…read moreinitially. Unfortunately, my experience changed once I had an issue with my order. The follow-through and communication after the purchase were not great, and I felt like I had to keep reaching out instead of being kept updated. I also recommend checking the Ashley website yourself for current promotions and deals before purchasing. In my experience, the focus in-store was understandably on making the sale, but I wasn't made aware of offers that were available online. Overall, the staff was friendly and attentive during the shopping process, but the after-sale communication and customer service could definitely be improved.

    On 12 Oct 2024, we purchased a recliner on clearance. Aside from normal wear and tear from being a…read moredisplay piece, the recliner was in relatively well maintained shape. Upon loading the recliner into the bed of my pickup truck, one of the managers (did not catch his name) that was helping to load it on, tripped over a furniture dolly and tore the corner of the recliner open. My brother and I did not notice and IF the salesman and manager noticed, they did not say anything. However, the manager was quick to have my brother sign for the recliner. Upon arriving to the house is when we noticed the damage. The salesman was called and we were informed that due to it being a clearance item, all sales were final. Also, since the warranty was declined, repairs would be at our expense. We explained that the damaged was caused by their employee and the photos were provided but it did nothing to sway them. While the salesman was personable, we are severely disappointed by the lack of integrity and dishonest business practice. We will now let the bank handle this issue since the team at this Ashley Furniture refuse to.

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    Ashley Store
    Ashley Store
    Ashley Store

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    Stephanie Cohen Home

    Stephanie Cohen Home

    2.2(13 reviews)
    1.2 mi

    Wow, I'm surprised at the 6 reviews here! One five star and some one stars! Most people just like…read moreto leave bad reviews and never bother with the good experiences. I received a magazine called Perigold in the mail. I saw several pieces of furniture that I loved but they were so expensive. I went online and this site came up so I gave them a call. A very knowledgeable gentleman named Benny answered the phone, called me back several times, gave me good prices, and quoted a long period of time for delivery. I have been in the furniture business over the past 30 years and I know an honest sales person when I hear one. The nightstands are taking three months and the bed is taking six months because it is custom upholstered and coming from the east coast, not china .It is not the fault of the retailer and I respect their honesty. after reading a couple of their bad reviews I am hoping that many people had a bad experience during Covid and that everything will be as Benny says. So far my experience has been top notch. I will let you know if my five Stars hold up after delivery.

    BUYER BEWARE - ordered a picture on 8/30/2024 and despite multiple calls and emails, still had NOT…read moreRECEIVED ITEM 8 MONTHS LATER. Very nice and courteous once you "finally" get someone to call you back but false promises and NO FOLLOW-UP. Requested a refund and ordered from another store for $200 less and art was shipped one week later. Recommend you DO NOT DO BUSINESS with this store.

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    Stephanie Cohen Home
    Stephanie Cohen Home
    Stephanie Cohen Home

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    Fortunoff Backyard Store - homedecor - Updated October 2026

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