Yelpers, this review is about eight months in the making. Wife and I wanted to purchase some better quality outdoor furniture for our patio, we ended up at Fortunoff Backyard Store in October.
The store is pretty large with a lot of displays of chairs, recliners, tables, fire pits, and all things outdoors. There was also Christmas displays of faux trees and lights. The store when we were there did not have any other customers (not really a store that people would come to regularly) but slowly some others came in.
The three employees rotate as to who gets what customer as they came in for a possible sale. Ours was friendly and helpful as we took our time sitting in all of the available chairs in the whole store multiple times. After we made our choice (which, of course, had to be the first set we tried) she did her best to get us into the computer system so that we could obtain financing.
This is where my shopping experience turned into a comedy of errors. It had to do with not having a password and no one else had it and the manager was on vacation. It was clear that there really was no plan as to what to do and the three employees bickering at each other as to what to do. Someone finally called the manager, but then I was told I had to just try to sign up myself using my cell phone. Thankfully I was successful and they eventually got into their own systems to put in my information.
After everything was done and a "final" price completed, we ended up getting a call once we were home about having to alter the prices due to an error. I was also upset about having to pay over $500 for delivery.
It eventually got resolved, and we were warned that it could be more than six months to receive our patio À La Carte set. And it was. This was due to the global stoppage of goods and waiting for it to be our turn. It actually took three different delivery dates to finally get everything.
We can't wait for some really nice warm weather to truly enjoy the outdoor furniture.
Overall, Fortunoff Backyard Store met our needs. It's not cheap furniture, but we expect it to last. Each time we spoke with staff on the phone or in person were professional.
The store is at least worth a visit if you're in need of patio furniture. It worked out well for my family.
Three and a half stars, but I'm rounding up this time. read more