I had a horrible encounter with Extra Storage that led me to Westpointe! The family that owns the…read moreplace are good people! I was very reluctant to Rent-A space due to the previous reviews tied to the business. However, I also acknowledge that these reviews are all years old so I took a chance. I walked in the door and I came out with the storage space I was treated fair and just I was treated with respect I was given clear instructions and great customer service. Chip has definitely calmed down compared to the post and reviews. I read earlier. Chip was a stellar gentleman in my opinion, the rest of the family followed suit. I highly recommend my experience was a good one.!!!!!

Wish to give no stars. Their auto payment system was not working and they gave me possible excuses…read moreof why they didn't take my scheduled payment. I told the guy to process the payment again and still gave me an excuse. Saying that their is something wrong with my card. Three days later he charged me $40 for late fee on the same card they he swore he could not use the make my payment. I am so upset of his unprofessional actions that I cancel my account with them and now using Public Storage across the highway. Such a rip off business.

Serious issues with SpareBox Storage. Do not rent from the facility. I will list the issues with…read morethem. 1. You are not allowed a walk through to see what you will be renting. It is against SpareBox Storage policy to allow walk through. 2. They will not discuss their rental history prices at all. 3. Only monthly contracts. 4. They have a intro rate that will bait you in. Give you offers like first month free and then $130 a month with a $25-$50 service charge which is fine but then high rent spikes after example $130 a month then $200 rent spike. The "Intro Rate Rent Spike" Strategy Explained 1. Hook: Very low move-in price They advertise a cheap monthly rate (sometimes with promos like first month free or discounted units). * Goal: Get you to commit quickly * Psychology: "This is a great deal, I'll lock it in" Multiple reviewers say the price initially feels like a "bang for your buck." 2. Lock-in: Make moving costly (not financially--physically) Once your stuff is inside: * You've rented a truck * You've spent hours moving * You're settled Now leaving is a huge hassle, not just a decision. "They constantly raise the rent... knowing it's difficult to move once you're settled in." That's the key leverage. 3. First increase: usually within months Many complaints say increases happen: * Around 4-6 months * Sometimes as early as 3-6 months One customer said rates increased again just 4 months after the last increase. 4. Escalation: repeated increases every 6-9 months This is where it turns into a pattern: * $101 $118 $133 (example from complaint) * $190 $325 over time Some customers are even told to expect increases every 6-9 months. 5. Price discrimination (this part surprises people) You might end up paying more than new customers for the same unit. One complaint: a new customer quote was $40 cheaper than their increased rate. That's intentional: * New customers = low price to attract * Existing customers = higher price because they're "stuck" 6. Endgame: maximize revenue until you leave The system keeps pushing rent up until one of two things happens: * You accept the increases * You move out (and they refill the unit with another low-rate customer) Why this model works (industry-wide, not just SpareBox) From broader storage industry discussions: "Advertise really low move-in specials... then start increasing the rental rate a few months later." And the core idea: * Storage is month-to-month * No long-term price lock * Companies can raise rates with notice * Customers are inconvenience-locked, not contract-locked Bottom line (plain English) It's basically this: Get you in cheap wait until moving is a pain raise your rent repeatedly Not illegal. But a lot of people feel it's deceptive or predatory based on how aggressively it's used. This should be illegal. The only way to get these companies to stop is stop renting from them. People go through so much renting uhauls or trucks to move their stuff and settle in and then forced to pay the high rent spikes because they dont want to have to remove their belongings to another facility. Stop renting from SpareBox Storage. Either force them to change their policy or shut down.

Hi neighbors, I've…read morerented from SpareBox on 23rd & Sarah since July 2022. At one point I had two units--one outdoor and one climate-controlled. Beyond the constant rent hikes every 3-6 months, what concerns me most is that both of my units have now been broken into. March: My outdoor unit was hit. July: My climate-controlled unit was broken into. SpareBox told me they filed a police report but haven't heard anything back. They also told me I should file my own, so I plan to submit a non-emergency report to ensure my units were actually included and to follow up myself. What I don't understand is: SpareBox has cameras, so why can't they identify who's breaking in? Why would one of my units be hit in March, and then a different one in July? Why are only certain units being targeted instead of all? I'm sharing this so others know what they're getting into if they choose to rent here. This site is not secure--and on top of that, they keep hiking up prices.

This was the easiest storage unit I've ever been able to snag. Being a military brat and then…read morespouse, clearly I've moved a lot, but I appreciated the online application and the Sunday staff who were so helpful. I highly recommend. They are easy to get in and out of, wide driving, and lots of boat storage!

These people are Outstanding!!! Their Customer Service is Superb!!!…read more I have been storing with them one year and a half already. I have stored with them in three of their locations in Texas: 1) Plains Blvd, Amarillo, TX - 2) Keller, TX - 3) Britain Dr, Amarillo, TX - The common denominator besides being the same company in different locations are: a) Their Customer Service is Excellent!! In all their locations they offer you the same quality of attention, politeness and take care of your needs. They train their employees well, with excellency. b) Their easy to navigate Website simplify your life!! You'll find on their website, excellent deals!! It's better to start your rental process online, because of their unbeatable prices!! And you can make your monthly payments online. c) Their units are well lit, very clean, very secured and with cameras all over their properties. They really beat the competition with their prices, quality Customer Service and the great condition of their units. I highly recommend to anyone with the need of Storage this company!!! :) Thank you guys!! Y'all are the Best!!! :)

I checked out of my unit and they refuse to prorate the rent. I understand that they can charge…read morethe rent for the month, but they are providing no service for it, so how do they justify doing so? In addition, the unit is open and ready to rent, leaving them with a potential for double income. I'm not asking for them to give me anything for free... just don't charge me for a service you're not providing. You can also expect rapid increases in your rent within months of moving in. You can't even talk to an actual person through customer service.... several steps in you are allowed to TEXT with them. There's too many options available to settle for this.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Constant Rate Hikes! When we rented our unit the price for a 10x15 was $80. drive up, no climate…read morecontrol, just a basic unit. The property has been sold 3 times to date. We are now paying $180 for the same unit!!! Talk about budget busters. Customer service is horrible now. Was a $14 late fee now it's a $33 fee. The previous owners/management would work with you. They were pleasant & willing to work you. These people are just RUDE, so don't expect "customer service" or even a clean place. Went back last year to check on things and it was dirty and run down. We've been with this storage facility for over 13 yrs because we moved out of state. It feels like a racket and they're holding you hostage with the continuous rate hikes. Supply chain increases does not apply here so I don't understand how they can justify their prices/increases. DO NOT RENT HERE!!! Not worth it.

What a nice facility! So clean! And the prices are GREAT! Miranda helped my hubby and I with a…read moreunit and she was so helpful and kind! This girl has a great personality, which is my real favorite! Thank you so much for your kind assistance!!