Schedule an appointment with ease the night before, was having pain, itch, redness on my sides…read more Know it was something serious, I previously experienced. All the staff was kind, the provider has excellent bedside manner, spoke to me with respect and understanding of my situation. I would recommend this provider, remember this clinic rotates so you never know who you will see. PA Keanu

Came here for a quick visit - the doctor and the all women team were so wonderful and personable. I…read moremade an appointment online but had to reschedule to take my cat to the vet (!) but was able to be seen the day after. Consider coming here if you're in need of medical help or care!

Heidi was nice during the few sessions I did attend. I missed a session due to a medical reason…read moreand was billed a $100 no-show fee. After explaining to her the circumstances of my absence, I requested a one-time courtesy waiver, which she declined and then a courtesy fee reduction, which she also declined. I respected her decision and paid the fee and she sent an apology text that includes some typos so I replied with a question mark and she blew up on me and claimed I was harassing her. Her reply included an "OMG" in it because she was frustrated I didn't assume what her typos meant. I would've considered still working with her even after paying the $100 no-show fee, but after her blow-up reply, absolutely not and I wouldn't recommend anyone else work with her. Completely rude and unprofessional.

Wow it's affirming to see the other poor reviews. The fact the others are having similar…read moreexperiences lets me know it's not just me. I was dealing with a lot and having a hard time solidifying paperwork with Heidi in a timely manner. So I definitely understand why she would be frustrated. What is ridiculous to me is how a supposed therapist would be so rude and unprofessional. What kind of professional makes assumptions and judgmental statements especially in a profession dealing with people struggling with anxiety and depression. Heidi said to me "Seriously dude - no reply to texts and emails from August 10th to now/ August 29, and you weren't in jail or an ICU and I'm the problem?" (see photos of email).

I notice people only write reviews when they're mad so let me tell you what I experienced. At the…read morefront door I saw smiles, "How can I help you?" Office staff appeared to care about my situation and next how to resolve it. I wasn't made to feel like a number, or worse a price tag lol, quite the opposite!! I felt nervous at first but when I saw patients come out they were smiling, and talking, I saw one guy high-five somebody...maybe his counselor?? I don't know, I like it here. It looks like recovery that's working!! Thanks everybody for making me feel so welcome here. Five Stars For STOP!!

I am posting this review to Yelp to warn potential clients. If you or a loved one is considering…read morethis Puyallup facility for recovery, please read this and protect yourself. While my 2025 course of treatment was clinically adequate for court compliance and the counselors were ok, their finance department appears to operate on a disorganized, "see what sticks" billing model. During my program, local finance staff blocked me from attending my required classes, claiming an automated balance was past due. When I called to fix it, I was told I was supposed to pay a monthly installment indefinitely, even though I had already paid my finance agreement in full. When I challenged them on this, they pivoted and claimed they suddenly needed to audit my account for "finance charges" instead. They ultimately backed down once I directly referenced my signed financial agreement.(and that I was holding it in my hands.) It didn't stop after graduation. Several months after I successfully finished the program, they sent me a collection letter trying to collect a new, undocumented balance of over $600! They ignored multiple written requests for accounting transparency and when I called them, flat-out refused to provide documentation. Resolving this collection attempt took three months and required about a full work-week's worth of my time. I had to compile my bills, send a formal dispute via certified mail, file regulatory complaints, audit my EOB's and formally escalate the issue to their corporate management team just to get them to hand over my full ledger. Even then, it was incredibly sloppy and appeared to have been faxed from 1994. While the itemization matched my payment contract (verifying that everything itemized was paid for as my agreement outlined), several line-items did not appear to be filed correctly with my insurance upon cross-referencing with my Explanation Of Benefits from my provider. Thankfully, my account has since been cleared. However, because of their disorganized accounting and/or mishandled claims, I was never truly able to verify their final math and for all I know, may have still been overcharged based on the pattern established in my EOB's. Navigating early recovery is hard enough without a treatment center weaponizing court compliance to intimidate you into paying more. No one should have to relentlessly advocate for themselves to this degree simply to receive fair treatment and basic accounting transparency. Regardless of the horrendous nature of their accounting department, I paid what I contractually agreed to and that should have been the end of it. I am deeply concerned that my experience is not novel. Consider this a firm warning: DOCUMENT EVERYTHING. Save every single email, keep copies of your signed contracts, and look at your insurance EOBs. Monitor your mail closely after graduation. Do not take their word for anything. If you are experiencing billing difficulties with them, file a formal report directly with the Washington State Attorney General. Being beholden to court compliance does NOT vacate your consumer rights. Protect your finances, because this department may try to exploit them.

My son sees one of the counselors there and she is great but the way the office is ran is a joke…read more They have no understanding for life happenings and if you have to cancel day of or day before you get a $50 fee. If my son gets sick we can't cancel he has to go in sick. It's a shame to see a great counselor stuck in a terribly ran office. Literally the only reason I give them any stars is because of her, the only reason we go is because of the help she has given my son. I wouldn't recommend this place.

I made an initial appointment with April Daye and my appointment got canceled less than 4 hours…read morebefore with no explanation. I called the office and they said they had no clue why the provider canceled and they would reach out and call me back. The provider emailed me and said there were missing forms so if I wanted to complete the forms she would reschedule my appointment. No one reached out to let me know in advance that I had forms that were still missing, and I had been dealing with an administrative assistant named Sharonda via email because I was having an issue with forms and getting registered. From my last conversation with the administrative assistant everything was fine and next thing I know my appointment is canceled with no notice. I've worked in insurance for years and missing forms is pretty common. You contact the patient, you don't just cancel the appointment.

Cheri is wonderful. Compassionate, intelligent, empathetic. She knows when to let you whine a…read morelittle and when to call you out. Highly recommend her for couples or individual therapy.

From the owner: Therapy that makes a difference! We provide mental health counseling for individuals, couples, and…read morefamilies.

Miles has changed my life. I have become a confident woman, ditched toxicity and become a better…read morepartner and mother because of his excellent, excellent treatment. I have recommended him to 4 of my friends! Who are currently in treatment with him as well. Do yourself a favor and invest in yourself with miles!!!!

Our therapist is awesome, paperless billing and discovering only after calling them we had auto…read morepayed $2,600 was not awesome. For better or for worse, we are forced to reduce our sessions drastically.

Michele put me at ease right away. Her office was comfortable and private. She was familiar with…read morenarcissistic personality disorder and was able to help me.

Michelle was my counselor for a couple year, she helped me work through some of the hardest times…read moreof my life. I definitely recommend Michelle.