Stay away! The hostel posts quiet hours from 10pm to 7am, which is fairly reasonable especially considering that the walls are very thin. Unfortunately, our room was right next to the common area and people were up until 3am blasting movies on the TV and talking on their cell phones. Even after we asked them to quiet down around 11pm, they continued. After a few hours of sleep, construction started at about 6am next door and was extremely loud. We decided to leave after one night, but could not get reimbursed for the two other nights we had planned on despite explaining the situation to management.
Furthermore, cleanliness was sub par. The kitchen has ants, the rooms have mosquitos. The common fridge was packed and had a smell of rotting food. The shower had dead insects that I cleaned out myself.
Topping everything off, we couldn't get in touch with anyone when we decided to leave, (9am - working hours) and by the time we could management informed us that they would only give us a credit towards a future stay. What a joke. If you're looking to enjoy your stay in San Juan, go elsewhere. read more