The first time I went to this dentist. It was due to a lot of pain in my back molar. Long story short, my partner came into the room with me, as neither of us fair well with dentists and there was no problem with her being IN the room with me during my appointment. Fast forward a month and a bit(today) My partner and I return to dr. Afsaneh, this time for my partners chipped tooth, as I stated above. neither of us fair well with dentists. My partner more than me.
So my partner asked me to come in with her (as she usually does with me.) from the moment her name was called and the staff saw us walking together the receptionist asked I sit with her, to which my partner nicely said that I was her emotional support. The assistant then tried to insist by saying "well there's no place for her to sit.." to which my partner replied "it's ok she doesn't mind standing." We get into the room, and the assistant runs to the dentists office informing her of my partner's arrival... and that she had company (* this is when all politeness was gotten rid of on their end) the dentist storms out saying this is not a usual thing, the assistant chimes in saying it's a matter of privacy, to which I AND my partner very calmly reply "well she's my girlfriend..." And I continue by saying "the last time we came here together, she came in with me and this wasn't an issue..." dr. Afsaneh rudely interrupted me insisting it was a matter of privacy and policy and that this should be respected. Very calmly (again)I replied "dr... I understand this but she's a) my partner and b) doesn't fair well with dentists, hence why I'm here." the entire time my gf is in the chair saying that she asked me to come. At this point I reply to dr. Afsaneh's rude behaviour by saying "if it's a matter of privacy, why don't you ask the patient what she sees best for herself?" dr. Afsaneh then turns to my gf (still very angrily) saying "she can't be here and this must be respected..." again I calmly say "Ask the patient what she needs... asking does not include reenforcing your preference." To which my gf replied that she needed me there. dr. Afsaneh clearly didn't like it and said she can't do the appointment. So we very calmly left and went to another dentist near by who had no issue with me coming in.
I ALWAYS read reviews of places, but never leave reviews. But this time I DEFINITELY felt that a review needed to be left. WE will NOT be returning to this dentist. Especially when I have to remind her what professionalism looks like when a patient is in need. After seeing how my gf freaked out at the next dentist (and how calm, collected and understanding the new dentist was), it would've been an even bigger mistake if we stayed with dr. Afsaneh. read more