We did the 9 mile kayak trip in Leo. It was a lot of fun and very scenic!! Just be warned that there is not much of a current so it is a lot of paddling. read more

Fort Wayne Outfitters - Kayak - Bike Repair/Maintenance Near Me - Fort Wayne, Indiana

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I have used FtWO a few times for flat tire repairs. Recently I received a new bike via 3rd-party internet order which turned out to be a nightmare with a warped wheel. Mfr was making it hard for me to get satisfaction FtWO searched for replacement after trying to true the wheel, then fixed everything. A long process, but they persisted and worked ASAP read more

Fort Wayne is a city with three rivers flowing through it: the St. Marys, the St. Joseph, and the Maumee. So of course, when my family and I had the chance to explore the city via its waterways, we jumped at the chance. We had our first-ever canoeing experience as a family, and I have to admit that I was a little (OK, a lot) nervous. But Fort Wayne Outfitters was super professional and made sure that we were all safe, and I felt a lot better once we hit the water. They gave us some instructions on how to paddle and how to change direction. Canoeing and kayaking are two of those activities that you just have to jump in and do it yourself, and you eventually get the hang of it. After about 10 minutes of paddling up the river, I felt a lot more confident! I wasn't going to win any awards, but I was able to paddle fast and turn the canoe in whatever direction I wanted it to go. We had two young children with us, and the children sat at the front of the two-person canoe, because they weigh less than the adults. Everyone is given life jackets, and they provide multiple sizes for adults and children. We booked two hours, but my youngest child pooped out after about a half hour. Canoeing is a good workout, and it'll get you tired! But I feel like an older kid could definitely go two hours. The best part about our experience was that we got to see downtown Fort Wayne from a whole different perspective. Fort Wayne Outfitters and the boat launch is located at Promenade Park, so we got to see all of the great features of the park, and then also the nature and beauty of this part of Indiana (as well as beaver dams!). read more

I was scheduled to go kayaking with my granddaughter one day last week but something happened at home in Austin which kept me up the night before and I was in no shape to kayak. Having already paid, I never thought I'd get my money back, but after my husband called and explained, they refunded the money! Way to run a stellar business! Thank you so much. I highly recommend this company. read more

Very nice facility and helpful, friendly staff. Standard bikes were great with front suspension and fantastic hydraulic disc brakes. They adjusted the seat to fit. Trail maps provided were very useful. I highly recommend Fort Wayne Outfitters for bike rentals! read more

Purchased two recumbent bicycles from here after confirming they had them in stock (being a specialty item, most places typically only have one available or in some cases, none with the idea that an order would be placed). Thinking I'd walk in and walk out like one would typically do at a big box retailer, I was amazed to learn that this product is custom fitted for the rider (ie chain length, seat positioning, and accessory positioning). The staff are all highly knowledgeable with this product and provided the "white glove" treatment from start to finish. I was amazed at how much time was spent with each rider to ensure the best "fit" as well as the staff interaction - each making sure to introduce themselves throughout various steps of the customization process. Adjustments are made in house and accessories purchased were also attached. I highly recommend this establishment for their overall knowledge and professionalism when it comes to recumbent bikes and nearby trails to ride. These folks are top notch! read more

Fort Wayne Outfitters - Recumbent Bicycle - Bike Repair/Maintenance Near Me - Fort Wayne, Indiana

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They did a great job fixing the tires on a bike I brought to them. Easy in and out!!!

We've always had a good experience every time we've rented kayaks. The staff is always very friendly and super helpful.

The young man and woman were so nice and helpful! Good prices and the equipment was well taken care of. I'm from out of town but I would definitely come back if I ever visit Fort Wayne again. The only thing was that the blue of the SUP I used rubbed off on my skin. Thankfully didn't show on my navy blue shorts. read more

Fort Wayne Outfitters - Bike Repair/Maintenance Near Me - Fort Wayne, Indiana

after getting checked in with the awesome staff and them guiding us we hit the water. It was an amazing day the weather was beautiful and the water was calm. We laughed and had one of the best dates ever! We will definitely be coming back! read more

We loved our experience here. We took the kayak trip from Johnny Appleseed to FWO Base. The ordering and registration process on line was easy to use. Parking here is a problem and confusing. It got worked out though. The facility is nice. Plenty of product to browse while you wait on you equipment. The team was very friendly and professional. They really enjoy the sports they promote. Our guide was helpful and got us going quickly and safely. Their equipment was in excellent shape and plentiful to rent for our party of three. The river side docks are very nice that the city installed. Overall we really enjoyed this experience. We will be back to either rent some more or take another tour on the river! read more

Great time spent kayaking! Prices are very reasonable!! I went on my own and loved every minute of it! Will be going more once the city takes care of the water for it to be clear! read more

Fort Wayne Outfitters - MLK bridge - Bike Repair/Maintenance Near Me - Fort Wayne, Indiana

Had to write a review because both times I visited this retailer the service has been PHENOMENAL! Knowledgeable, patient, pleasant and down to earth. Whether you're a die hard biker/kayaker or whether you're new to these kinds of outdoor sports-this is the place to go. On my most recent visit I was returning a bike seat that I ended up not needing. I was 2 wks past the 30 day return period. I was all geared up for the usual sales associate that rigidly follows pointless policies but was so very pleasantly surprised when I was told that not only could I exchange it but despite exceeding the return period, I could get a full refund! This is exactly the kind of place I always want to give my business to: a place where employees are empowered to do the right thing and where customer service is a top priority. When you get a chance, check this place out! They also have clothing, natural products candles and more. read more

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We schedule a river kayaking trip starting at Riverside Garden on St Joe river. We parked at the park and walked to the public access across the street. The owner was there shortly with kayaks, life jackets and paddles. We decided to go up stream to see more nature. So beautiful!! Will do again!! read more

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Took my two grandsons on an afternoon cruise on the river recently to make the most of the disappearing good weather. The river quiet, we didn't pass any other boats, and we had an enjoyable couple of hours. The canoe and equipment was adequate, but the customer service from FW Outfitters was totally absent. Prior to departure, we were effectively handed the canoe, two paddles and three life jackets, and left to our own devices. No safety guidance, no information about the river, no enquiries about whether I had any idea what I was doing with a canoe, nothing at all! On return, much the same. after sending my grandson up to the store to advise that we were back, two male staff members ambled down to the wharf, and with barely a word to me, dragged the canoe off, picked up the paddles and life jackets and wandered off. Hmmmmm, don't know if I will go back to them again, or recommend them to anybody else? read more

Did a last minute 2 hour kayaking trip and showed up without making reservations. Upon arrival, the "customer service" person instructed me to go online and complete a reservation and pay. She instructed me to do this while watching me over my shoulder. My question is, "why couldn't the customer service person provide customer service and complete the reservation for me on her computer/check out register"? My time wasn't valuable to her and it would've actually been customer service had she cared about my time/effort. Other than the initial lack of customer service, the water and kayaks were fine. read more

I used Fort Wayne Outfitters to rent a kayak a couple weekends ago and they were amazing! Very helpful and provided lots of information for me, which was very valuable since it was my first time kayaking. They have a nice water ramp to get in and out of the water from a dock very easily with your kayak or canoe. read more

We had a blast kayaking the rivers from FWO. The staff was professional, showed us what to do, and gave us a run down on what we would see in either direction. Can't recommend renting kayaks from FWO more. You'll have a lot of fun. read more

Fort Wayne Outfitters - Right across from promenade park. - Bike Repair/Maintenance Near Me - Fort Wayne, Indiana

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We took the Captain Black's Canal Boat tour on 9/14. It was a beautiful day to be on the river. The Seabreeze launched fro Promenade park and it was easy on and easy off. Mark Meyer was our docent and mage the trip enjoyable and informative. I would highly recommend this to get a different prospective of our 3 rivers and the city's history. read more

Fort Wayne Outfitters - Bike Repair/Maintenance Near Me - Fort Wayne, Indiana

Deplorable customer service, absolutely deplorable. This place cancelled our kayak reservation less than a hour from when the reservation was booked. They cited a reason that is nowhere to be found on their website and their confirmation materials. The truth is they had no reservations other than ours, and they simply wanted to cancel us. As of this writing, it is a beautiful day outside, perfect for kayaking. This kayak experience was a special birthday gift for my girlfriend and something we'd been planning for days. When I explained this, the representative essentially shrugged her shoulders and was nonplussed. She offered nothing to make up for this. Not even an apology. Take your business elsewhere. This company simply does not care about their customers. Which seems to be a hallmark of the Midwest. read more

We just moved to Fort Wayne and decided to take the boat ride of the three rivers to learn about the area. I was born and raised in Toledo, Ohio. I am very familiar with the Maumee River and it DEFINITELY does not look like it does in Fort Wayne. The Maumee is much cleaner in Toledo. I was shocked at the condition of the rivers here. That said, the boat ride was fun. The information was great and we loved the view. Unfortunately, we chose a 90+ degree day to go. We wish the weather would have been cooler. We plan another trip in the fall when the leaves turn. Thank you. read more

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Great store!! Absolutely LOVE the interior. A bit on the expensive side for their apparel and accessories, but they carry high-end products, so it's to be expected. read more

So much fun! My family and I rented single kayaks and had a blast! For our first time we opted for two hours and went upstream for half the time. We enjoyed the views and the weather was perfect. I have lived in Fort Wayne for twenty years and this gave me a new perspective of the city. read more

I made plans several weeks ago to take a friend kayaking for her birthday (today), and the weather was perfect. I had never gone before and couldn't wait, except for the nerve pain shooting down my back that started a few days ago. Should I still go? Should I not? Ugh! My friend nearly talked me into bailing on the whole thing, but I just couldn't leave without trying. We were scheduled for two hours, and I thought it would be a miracle if I lasted that long. Once we slid into the mossy green water, the silence of the warm summer morning wrapped us in its coccoon. We barely spoke for the first 20 minutes or so, as we got pulled into the zen of the paddle strokes and the current beneath us and the occasional egret gracing our views overhead. A long, lazy conversation flowed as we were carried down the river; time passing like the luxurious sands it can sometimes be. I mentioned to my friend more than once that floating on water is one of those simple things that makes life extraordinary. I was filled to the brim with gratitude and peace. As the two hours wound their way down, we headed back to the ramp. It wasn't until I stood up and walked away from the kayak that I realized my nerve pain was completely gone. The miracle wasn't that I lasted the whole two hours. It's that I found complete relief from my pain in such a simple pleasure. But that's what nature - human and otherwise - can't seem to get through our thick skulls. Healing is what nature does best, if we let it. Thanks, Cara Hall and Fort Wayne Outfitters and Bike Depot, for making it so easy to slip into the natural elements for a dose of good medicine. read more

This week our family rented kayaks online from Fort Wayne Outfitters. The online process was very easy and seamless. Easy to navigate website. They also can accommodate walk ups. When we arrived at the riverfront, employees were down by the riverfront ready to assist us with everything we needed. I forgot to add a dry bag to reservation online and had also added an extra kayak we didn't need, but had no issue changing our reservation to include the bag and modify reservation on the spot. They have an easy stable loading and unloading dock making these tasks super simple. Also staff gave us simple hints to make those tasks easy. We kayaked both north and south on the river, both offering different points of interest around The Fort. They both were very enjoyable. The afternoon was perfect! Shout out to Chester! read more

I decided last minute to go kayaking on my day off and I was able to book online, and immediately get in the water upon arrival. The guys made sure we had information about the river and I had a really great time! It made my day off totally worth it! read more

I visited from out of town and had so much fun kayaking. It was our first time kayaking and definitely won't be our last. Great experience. The view was great and the staff was helpful especially one of the guys inside with a mask on. He was excited we bought some bike depot shirts and super friendly. Thank you !! read more

Loved the bike, the checkout, however was deplorable. The women the day before had assured me I would only pay per hour extra after the full day had elspsed. The man who charged me on the return, had no clue. He reluctantly gave me a small discount on the total. Either way it was waaaay too expensive. If Fort Wayne's river bike paths and downtown had not been so charming, I would hsve been really ticked off! It's obvious this business has no competition..... hint, hint! read more

We had a great day on the river in the kayaks with our friends! I would definitely recommend!

took a 1/2 day kayaking yesterday. my grand children had a lot of fun. the man helped me when I flipped over! he was patient and kind.

Awesome customer service. They corrected a online issue and were very accommodating in our favor. Everyone was pleasant the whole time as well. Highly recommend. read more

Very enjoyable and informative canal boat ride! I grew up in Ft Wayne and had never before been on any of the rivers! The docent was full of knowledge on past and current things happening along the Ft Wayne river banks...and that's actually quite a long list of things! read more

I got a flat while I was downtown. I was able to pop in at the location on Harrison and be back on the road within 20 mins. Geoff was super helpful. I will definitely use FW Outfitters again for my bike needs. Thanks guys!!! read more

Locally run Bike shop right next to St. Mary River. I took a stroll about 10 minute walk from my hotel Courtyard Marriot and they set me up on a great bike and a good hourly price and I hit the St. Mary trail...LOVE IT! One of my Highlights for the week. I highly recommend this bike shop! read more

I rented a bicycle from Fort Wayne Outfitters and it was a great experience! You can book the rental online ahead of time and sign the waiver online. I picked up my rented bike at my designated time and it was ready to go. The staff were pleasant and helpful and the proximity of the storefront to all the bike trails made this experience so seamless. I would highly recommend any of their rentals! read more

Was participating at the Fort4Fitness Spring Cycle across the river when we got a flat tire 25 minutes before the race, and we were able to get in at a moments notice to get the flat changed and ready to race on time. Great, knowledgeable help! read more

We were thrilled they had a bike-trike available! Great to know they are an all-inclusive bike rental place. Thanks for being helpful and making for a fun day. read more

Considering that they charge more to rent a "premium" road bike than it costs to rent a car, it seems reasonable to expect that details would be taken care of. The bike did not have bottle cages. The low end Shimano shifters were ergonomically inferior (Campy-like thumb shifters uncomfortably underneath the cable connection). When I investigated the measurements, an employee insisted the seat was as far back as it could go, when clearly there was an additional 2 cm, which I adjusted later on my own. The decent bike was equipped with 23 cm tires - hardly the standard these days. Staff seem incapable of, or unprepared for, deft customer interaction: my comment about the lack of bottle cages was met with silence. It feels, upon entering the shop, as if time has slowed - a stark contrast to the other major bike shop in town, where customer service is attentive, friendly, welcoming. read more

The guide was very knowledgable about the area and had a great sense of humor. The trip was very pleasant and ran on time. The new park (Promenade) is beautiful and I am so pleased to see all the people it attracts to the downtown area. I do wish they would clean up the banks of the river. You could see abandoned camp sites and tents. Lots of debris. Hopefully over time the attraction will only bring attention to the need for this. Trip was 8/31/19 read more

Excellent road bike I got to rent to continue triathlon training while out of town. My brother rented a hybrid which was perfect for him. He's now considering buying a bike (he lives here). How fortunate you all in Ft. Wayne are to have the Greenway to stay out of roadways! I'm amazed how few people in the area take advantage of it. Staff was helpful but would give 5 stars if they smiled and looked like they loved what they are fortunate enough to do (assuming they like biking, kayaking, outdoors), etc. I'd trade my job in a heartbeat :) read more