I haven't had an issue with the compounds or anything product related, however there is a discrepancy with insurance that is rather troubling. Myself and a coworker, we both carry the exact same insurance from our employer, we see the same doctor, and we are on the same progesterone compound injections from that same doctor. We take identical doses, of the same exact compound, through identical insurance.
I am paying full price for my progesterone, because this pharmacy told me that my insurance (which they do accept) will not pay for it. My coworker had the same issue, but she contacted our insurance to see why it isn't covered, and they told her that it IS in fact covered, but it is being rejected because of how it is being billed by FW Custom RX. Her husband went in and argued with the pharmacist several times, telling him exactly how to bill our insurance so that it would be covered... Now since they file her progesterone differently, she gets hers for $30 less than I pay for mine...
I've talked to Fort Wayne Custom RX on the phone about the insurance billing issue, and explained to them how they bill insurance for my coworker and that they need to be doing it the same for me. The man on the other end was extremely rude and refused to do anything about it. So I am still paying full price for my progesterone, when my insurance DOES cover a portion of it, but they won't do anything to correct their filing problem. read more
