The hospital is very busy and well organized and everyone is extremely polite and kind. It is…read morebustling with activity, so there is some hurry up and wait involved, but the care and attention to detail is well worth the wait. The hospital food is good! My husband usually complains about food at any place he is, and he is doing well with the hospital food here. The nurses are excellent and he has been seen by doctors from the care team. It may feel as if there is a lack of communication before being admitted, but we found that the nurses and staff are working together to accommodate all of his needs and requests so that once he was in the room, everything was in order and specialist started showing up to see him almost immediately. The MyChart app is extremely helpful as I can confirm that his care is progressing well. Once he is taken into surgery, I will be updated via text in real time and can ask questions of the care team, if necessary. This is far superior to communication from other hospitals. We don't live close to SF, so the drive is a drawback since he is in for a week. And the larger hassle is parking. Valet parking is available, but the hours are limited and getting your vehicle is a challenge. Plus the cost adds up. This means that instead of having visitors twice a day, he will see someone once a day.

My rating is based on the care we have received. My husband has stage 4 cancer and we see all his…read morespecialist here at UCSF. The Mission Bay location is excellent but when we have an emergency we are brought to the Parnassus hospital. The hospital is extremely busy with a variety of cases, it reminds me of an episode of the Pitt. The hospital staff does the best it can but with all the people coming in, it's hard to manage. We got triaged and waiting a long time to seen but I understand because we have a "problem" but it's not life threatening like some of the people walking in the door. So we wait. He was admitted and there wasn't a room available for about a day, it's not the hospitals fault. They are doing their best with what they have. Our health care system is broken and blaming the hospital with one and two stars is easy to do, we have only received the best care available when we have been at the hospital and I am grateful to the staff who do what they can. We live over two hours away and I drive to get care here because they are the best. People might not agree and I know we hate to wait, but I would rather be seen by the best.

After having various health insurances through the years from HMOs to PPOs, I always heard of…read moreKaiser having a bad rap, but now that I'm a Kaiser patient I have to admit that it's the best healthcare I've received overall. Super convenient that everything is practically located in one area so you're not having to run around town to various offices, pharmacies, and labs to get everything done. I love their online app/portal that makes scheduling appointments, ordering medications, and sending messages to your doctors easier. I can also access my medical records with ease through the portal - really helps when it comes to figuring out when my last yearly physical was or when my last immunization was done. The first time I experienced Kaiser here in SF it felt almost like being at the DMV. Big digital screens with patient names and call numbers for when it's your turn - particularly when getting blood draws and picking up prescriptions - but it's super efficient even at the busiest times when you think you'll be waiting an eternity. I've had nothing but good experiences with all the staff as well from the front desk administration to the nurses and doctors. Even the cafeteria workers are super pleasant at this location the few times I've decided to grab a coffee or a quick snack. I'm relatively healthy - knock on wood - and most of my medical appointments have been for just yearly checkups and one breast biopsy which I was totally expecting to be traumatic but it was surprisingly non frightening and went so much smoother than I was preparing for. I haven't yet had to see a specialist outside of that or have any ER visits or surgeries at Kaiser so I can't critique them in any of those categories but for preventative care I give them a hearty thumbs up.

Quality/Quantity - Sadly I had to take someone to the emergency room and then visit them daily…read more... The good news is that the team at the ER was GREAT. And after they got moved to the upstairs hospital, the team there was great also. Food Elements Cafe was just okay. But if you are following after eating Sage Cafe, Carson City, NV in Carson Tahoe Health, it is very hard to follow... See other Yelp reviews. Not many people eat at this Elements Cafe, mainly employees and visitors do not have the time or energy to leave for better food. The bad news is that Kaiser, insurance carriers, discharge patients before they are ready; in my opinion... Which causes more issues or repeat customers and these are NOT the repeat customers anyone wins from. Ambiance - It's a hospital... Parking garage, but I have been lucky enough to find easy street parking. Service - 5 stars, except for the discharge team. Price - Depends on your insurance policy or deductible. But health care is very expensive, both in CA and NV; well in the USA. $11 for my hamburger. Owner Comment - Congrats to Kaiser success since 1945. Wish our USA had better health care.

This is my second stay here. First time five stars. This time 3.5 stars rounded up. What could make…read moreit better? Maybe better coordination of the kitchen services. Also their parking attendants can be annoying. My surgery got cancelled when I was literally about to be wheeled in because the power went out. So this delayed my stay here unfortunately. Never found out what the cause was. First time I was here was in the ICU and General Hospital area one year ago. Second time is the general area and I'm still here as I'm typing this! Day 6 and counting... Yeah it's old school, but the windows open to fresh air. I always have a lovely view, this time with a glimpse of the bay. The WiFi is fast, I dig the old school private bathrooms however it would be nice to have handheld shower heads. Also the automatic sink in my room didn't work. It gets boring being stuck in a hospital so I ordered some sheet masks and Amazon delivered. Had no issues getting those to my room. Also DoorDash is no issue. The nurses are efficient and friendly and put up with my demands lol. From the nurse attendants to janitorial staff to night shift nurses, everyone has been professional. Shout out to nurses Tiffany and Fabio who made my stay more tolerable. I hope to get out of here in a couple of days. If I have the misfortune of being here again, I won't be dreading it.

The good: professional, efficient and friendly phlebotomist…read more The bad: 1. They have you take a ticket even if you have an appointment, which led to confusion and everyone in the waiting room coaching each other about what to do. 2. I had an appointment for a blood draw that took less than 10 minutes. The minimum fee for the parking garage is $8.00 for the first hour, with no grace period for short appointments. The payment machine is confusing as well so it has about 20 notes stuck on it. The attendant had to keep exiting the booth to help people.

Cannot believe such amazing resources exist in our city!! Called at 10:30 a.m. and got an…read moreappointment at 2:30 p.m. the same day for an STI check. When I arrived, the registration process was super easy and I was seen within five minutes of my arrival. The RN who saw me was so kind, educated and made a somewhat uncomfy process almost delightful. They were able to run half the tests on the spot and the things that take longer are sent directly to your MyChart account. An incredible experience with lovely staff, a convenient location and resources that are available to all. Kudos, SFCC!!

An awesome place for free resources like testing, free condoms, lube, etc. The staff is always…read morefriendly, knowledgeable, and professional.

I couldn't sleep the doctor listened to me most people might of dismissed my issue if I could…read moreremember doctor name I thank him myself thank u Saintmarys Hospital

What could improve? Avoid this hospital at all costs. Their communication is terrible, not just…read morewith patients and family but amongst each other. The clinical staff are terrible from being rude to speaking with patients in a condescending tone. Working in healthcare myself, I am shocked this place doesn't see more lawsuits and complaints. This hospital shouldn't even be in operation. All staff need to undergo compassion training to learn to care for others and have a professional conversation. If you care about your loved ones please find another hospital. This one isn't it.

I started going to NEMS on Clement St. about two months ago. The staff and physicians have been…read morevery helpful, there is never any wait, and I've been seen immediately each time. Each of my visits have been thorough, quick, and efficient. The facilities are clean and new, which I really enjoy. I noticed the front desk is efficient at scheduling next steps and setting reminders. So far, my experience has been consistently great!

The wait is never long and admin seems to do their job well but the clinicians are terrible…read more My primary didn't know what perimenopause was, then her attending tried to tell me that treatment isn't safe. When I was able to reference specific medical research, including the flaws in the study that spread the fear of treating perimenopause, she referred me to a gynecologist. The gyno told me that because I still have periods and ovaries I'm producing hormones, therefore she can't prescribe me any hormone treatment, but that she can prescribe me birth control. BC *is* hormones. She didn't seem to believe me that I was definitely not pregnant, yet didn't ask for a pregnancy test. I joked that the only way that would happen is if 15 year old zombie sperm might still be present and viable. She looked even more suspicious at this point, then made certain to classify my sexual orientation so she could put it in my file. I also saw an ENT there who didn't listen to my concerns at all. I went in because food goes up the back of my nose when I swallow, sometimes I have trouble swallowing, and my nostril collapses shut when I lie down. He scoped my nose, prescribed me a nasal spray for allergies and told me he wasn't concerned about the other problems. Maybe I should have eaten before I went so he'd find some food. Or just not blown out all the cereal before I went. Awful place. I forgot what it was like to be spoken to as if you're stupid by your health care providers and having to DIY your health care. Nobody should have to do this. Now I remember. I'm counting the days until I can get back to my old job and health insurance so I can go back to being treated like I have an IQ over zero. Also, the portal keeps notifying me of new lab results. I only had one blood draw and they're the same results over and over, but rearranged each time. At least this is just annoying rather than genuinely concerning.

We have been to this facility for a number of appointments over several years. Because the valet…read moreparking is both easy and the same price as the very challenging parking garages, we take advantage of it. Valet parking is quick and efficient and the people are always super friendly and helpful. Our PCP, Dr. Zakir Safdar, is here and his entire team are amazing. My husband has been treated for cancer upstairs in the infusion clinic and they made him feel as comfortable as calm as possible. We've seen other doctors who have been the best in terms of professionalism and care. The gift shop has been accommodating when I went in hoping to get something to help my husband feel better for his ride home. And, at times, a pianist is playing a beautiful grand piano in the lobby, which is open to the floors above. It is very soothing.

Coming here over the past decade plus, I've been here a number of times with and for my parents…read more As UCSF patients, they came for procedures mostly and, fortunately, they were not for life threatening reasons. I recently met a friend here for her scheduled surgery. The lobby was pretty much empty as I arrived at 6 am on a Monday morning. There was no one at the information/help desk. Hospital staff filtered in as I waited for my friend to arrive. There are a couple benches in front (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&select=-4H_7NtmMit3DqvCLY-exw) as I sat there as I waited. Being early, we sat the the lobby seating area (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&select=7En9w5M17ok752d-yhhMig) before heading to the check-in room upstairs. There are two elevator banks marked A and C to the right of the lobby area and down the hall. As I left, I noticed the valet parking guy setting up his sign and stand. I was fortunate to find a metered space but didn't have to pay since the meters were not in effect at that time. Given the meter rates in the City these days, you may be better off using this service. Please note that the valet stand is only weekdays as parking is not difficult with meters not enforced weekends. I hope that the staff that cares for my friend are as nice as the physical visage of the hospital.

I've had the privilege of working with Dr. Raphael Merriman over several years, and his care has…read morebeen truly transformational. As a transplant hepatologist at Sutter University of the Pacific Medical Center, he combines world-class medical expertise with exceptional compassion and patience. We don't usually see doctors when we're feeling our best, and during some of my most difficult seasons, Dr. Merriman consistently met me with empathy, clarity, and genuine care. He takes the time to explain complex medical issues in a way that's easy to understand and never makes you feel rushed. His guidance and steady support helped me finally put into practice changes I'd been working toward for years. I'm especially grateful for the option of remote visits, which has allowed me to continue care from Sacramento. Dr. Merriman is the kind of provider every patient hopes for--skilled, thoughtful, and deeply invested in his patients' well-being.

I hadn't been here since it was the ER…read more Way back when, I took a fall and my knee blew up to the size of a softball. "Why did I wait? I was really busy at work." I weakly offered the ER doc. I added, "Well you can tell I'm not drug seeking." I walked out with an all clear- and 30 Percocet. O-Kay. Yesterday I got a mammogram which was seamless and because everyone was out of town, I actually got parking across the street - without even circling! The clinic was delightfully empty and everyone who worked there, really nice. Recommend.

Highly organized personal greeting. Upon arrival. Procedure was performed on time overall a great…read moreexperience.

Everyone at SF Endoscopy Center made me feel welcomed and that it was perfectly normal to get a…read moretube up your butt. Dr Liu, Dr Fan, Sandy, Angie, and Amanda did a fantastic job taking care of me and made sure that I was getting the correct procedure done multiple times. They informed of everything they were doing around me and gave me a report on what they found. Definitely recommend to anyone who needs a colonoscopy.

Appointments are generally easy to self schedule. I did walk in flu/covid shot with minimal wait in…read moreNovember. Recommend making an appt for lab though because there always seems to be a decent wait at this location.

I cant give zero star and this review is for the 2 Podiatrist who saw me at Owens…read more 2022, I started seeing sonething wrong with my big toe and toenail. I saw a podiatrist, this lady scolded me into not going to the nail salons because according to her they are full of bacteria. I am 50 years old, health advice is one thing but scolding you like a child is another. This toenail situation went on and up until now. I was given a 90day medicationand was warned that it may affect my liver or kidney. Early this year, I requested to see a podiatrist again, but requested a different one because Iwas traumatized withthe first. This second one's advice is to take off the whole nail but does notguaranteee it will grow back if not there is no more solution. I said to him "in this day and age that we have Waymos, there is no cure for my toenail????" Cancer has cure, birthing a baby's recuperation at the hospital and this has no cure. So I accepted this, from Jan to date I cant wear socks, shoes and that toenail is painful everyday. I searched on google and yelp for the best podiatrist in SF, unfortunately they dont want to take me because I have Kaiser insurance and they always say why not go to Kaiser and I told them they said the solution is to take the nail off but not guaranty that it will grow back. Tuesdsay, I had an appointment with a Podiatrist from SutterHealth, I dont mind paying out of pocket at this point. When we had the consult I feel great when I was told that they can help. Imagine that? Now, I have some rashes from the sandals I have been wearing all this time so he suggested that I go back to Kaiser and see a dermatoligist for the contact dematitis so that Iwill not be charged with him since I am paying him out of pocket. Yesterday, I went to Kaiser and met with the dermatologist and guess what? She said that she was also surprised that Iwas told what Iwas told. She asked if I want to give another Kaiser Podiatrist a chance, I said I dont trust them and besides time is off the essence now. I have my surgery with Sutter Health next week, I cant keep going on like this. I need a solution. You all heard what they say about Kaiser, been with them since 2004 from different employers...I think it's time to look for a better healthcare.