If I could give zero stars, I absolutely would…read more We moved to the area after buying a home and had to leave our amazing network of care. We were really hoping, after reading these reviews, that we were in good hands. We were absolutely wrong. My ex-husband lives locally, and we initially had an issue where they almost linked his household with ours, and legally, I have sole custody and another child that has no ties to him or his house in any legal or personal manner. This created a massive concern initially. Let's move to our initial visit. The visit itself was questionable. I have two daughters and I am not the average woman that you would see in this small town. I have tattoos, and I am not as clean-cut as the rest. I have a stable job, a home, and a loving family. It was immediately apparent that I was being heavily judged. From the front desk, to the physician herself. She questioned every time frame possible, even ones when I was a single mother working two jobs and couldn't afford consistent care. I have been judged plenty in my life by people just like her, many times, and I know exactly what that looks like. I can handle it just fine. It was when it was pushed towards my oldest daughter that it became a major concern when it was revealed that she was not heterosexual. I had a goal of getting my youngest her labs done, as she had some struggles with insulin resistance in the past and had begun getting lightheaded and dizzy after eating, and I was becoming concerned that something was progressing negatively in that realm. I then requested labs for both girls, and she said that they couldn't be done at the visit and they'd need to be scheduled. She continued questioning. I explained her prenatal development, where she had 4 holes in her heart, extra blood vessels, etc, and had been cleared by a cardiologist 4 years prior, and that her murmur was undetected. She heard the murmur again, and it was not hard to detect this time. Lab appointment. The nurses were seemingly inexperienced with administering lab work and my oldest daughter has medical trauma from having fingers severed and surgically placed back on when she was younger. She can get emotional and cry, and needs me to hold her hand and comfort her. They were very insensitive about this because she is 17. They did not do much to create a comforting experience. The clinician did not have updated notes. It seems the physician was not listening to why I was requesting the labs in the first place because I had to request them with the clinician again, specifically, which then stated that it wasn't even mentioned to her or notated. I have two teenage daughters. One had insulin resistance and a preexisting heart condition, with seemingly worsening symptoms when eating. I requested labs to check A1C, etc. That was the entire reason for labs. My other daughter, I wanted general lab work and an annual STD. When these results came back, and her A1C was in a healthy range, the clinician brought up the cardiologist over the phone and stated that she needs to see her cardiologist again, even if she had been cleared a few years ago. The office called me multiple times throughout the day, asking the same questions the last person who called asked regarding the need for a doctor referral, as if they were not communicating or notating my account. Then they called a last time, stating that they needed me to come in for another appointment because there were no notes regarding her pre-existing heart condition or cardiologist, and that it needed to be a discussion. Mind you, in that initial appointment, I submitted the most recent echo records. The physician was not going to request labs initially and it was per my request that these were even performed. I self-paid for her initial appointment not even 2 weeks prior, then insurance with our lab appointment which I specifically requested for the check to ensure my daughter was ok, and I mentioned all of these things prior, but they were centered on wanting this appointment, and I am sure the money that comes with that. When I asked why more thorough notes of my requests and what was discussed were not documented, the woman on the phone did not have an answer and just said that they just needed to have her in another appointment. I will already have to pay for a specialist appointment as well, and should not have to pay for something that could, and should, have been in the notes of that first appointment to avoid this as an issue. They have absolute and total bias for the families or people they want to, and no compassion for the others. I requested all records and will be reviewing all avenues with my experience. My daughters deserve the best, most compassionate, and attentive care WITHOUT judgment.

We have been going here from the beginning. Never really had an issue until like 2019. I brought my…read moredaughter in because she had a stomach ache and a sore throat. She gets strep a lot and I always know when her throat and tummy hurts, strep has made an appearance. They wanted to test for flu and mono and I declined because it was strep. They asked if I was a doctor. I'm not, but I've been a mom for two decades and I know my children. Recently we had an issue with one of our kids and needed a referral for children's. They refused. They said he hadn't had a well check since 2024, this was 12/23/25 so not like it's been years. They all refused due to the fact that hadn't treated him for the issue. You don't typically go to a pediatrician for mental health, but it's been noted in his files for years. We have a free insurance from my husband's work and they don't pay preventative. I told them when I checked in we would need to pay out of pocket. The lady at the front desk was super condescending and told me " all insurance pays for well visits". Later she came into the room and closed the door and told me I would have to pay before we left. Ummmm, pretty sure I attempted to do that before we were taken to a room. It's changed, my understanding was Byington became a doctor after being a nurse and wasn't happy with how her patients were being treated. Well, you aren't being treated well in her care. Glad to see the NP has left, best wishes to her. If a doctor doesn't care about the well being of a patient, it's a money grab. She would send us to children's for any minor thing, but refused a referral when it was a dire situation. I would find a doctor who actually cares about your child being alive.

This office is amazing for kids! We see Dr. Thomason and she is so informative and great with our…read morechild. She shows genuine care and always has good advice. There are two things that make this office TOP NOTCH: Nurse line to call in and report symptoms before you book an appointment. Their philosophy is to not have you come in if it's not necessary and have the child exposed to more germs. They confer with the dr and call you back with home suggestions at no cost. The second thing is they always have open appointments for same day care. That is rare to find and such an important thing in pediatrics. The location is easy to get to, staff is great, and we would recommend this office to any new parent.

I'm extremely disappointed with this pediatric office. After declining vaccines at my child's…read more2-year appointment, we were informed the provider would no longer see our family as patients. Rather than having an open discussion about our concerns or respecting our right as parents to make informed medical decisions, the response was simply to drop us from the practice. Healthcare should involve partnership, education, and respect for patient autonomy. Instead, this experience felt dismissive and judgmental. Parents should be able to ask questions and make decisions for their children without feeling pressured or punished for their beliefs. Families deserve providers who are willing to communicate and support patients, even when perspectives differ.

We have been coming here since 2021 and my daughter loves it. Just had my second baby and can't…read morethink of any better place than here. Staff is always super nice and kind. Thank you!

Refused to see a sick patient because hasnt had his yearly well visit. When you call the staff…read moreshows no empathy towards your situation. They do not put their patients first.

The worst pediatrics place ever. The staff are not welcoming . They keep you waiting for long…read more hours . I complained abt the lateness and l never got any apology . Instead they made it seem like it was a normal thing . Even the doctor herself did not aplogise when she finally came in to see my doctor . No apology for the parent who waited for almost 2 hrs . That is unacceptable

Dr jenny was so kind, patient, and informative during our visit. She went above and beyond and I…read morecouldn't be more pleased.

My son had an appointment at the Rockwall office. When we approached the receptionist, they asked…read moreus if our son had vaccination. They declined to see him. It was very embarrassing Infront of everyone. They definitely violated HIPPA.

Please for all things holy. Stop making sick kids wait for an hour to be seen. There is no respect…read morefor the person and their time here. Lots of great practices but are not able to take care of the need.

We've loved NCP since we started going in 2022 with my oldest. We drive over an hour because it's…read morealways worth it! The entire staff is so kind and helpful and welcoming.

Wouldn't take my child anywhere else. Always treated like we are the only patient. Dr. Brooke…read morealways takes her time with us and we never feel rushed. I love that they always try a conservative approach first. Nothing but great things about this practice. Would recommend them to anyone.

Dr. Bindu is one of the best pediatricians we have ever visited…read more She is very thorough in explaining the issues without rushing. We moved from Michigan to Texas recently and thank God we found the best pediatrician here. My son 13+ really liked her. Highly recommend Dr. Bindu!!

very nice environment. really quick. I must say she and her team is awesome…read more she goes step by step and explain the conditions and process based on that. with other Dr it always takes 2 hours or more but here WOW , it only takes about 30 to 40 min which is in and out . I loved it . I will definitely recommend to my friends and family!!!

Absolutely love and adore Sachse Pediatrics! They are trustworthy and truly care for the health and…read morewellbeing of your child. They are not pushy. They are respectful, and honor your choice as a well educated parent. The staff is helpful, and very friendly. I cannot highly recommend enough! Their office is truly a blessing.

After searching for years for a place that took my kids insurance and also was vaccine friendly, we…read moreFINALLY found the place for us. If you don't want to be hounded about vaccines, this is the place to come to. I LOVE that they respect whether you want vaccines or not. Not one person was pushy. You tell them what you want for your family and they truly respect that. Every single staff member we met was so friendly and so good with our kids. We left with a binder providing our kids well check info, our kids got some goodies and overall great service!

The front desk and the doctors are all very welcoming and accommodating. The check in process was…read moreseamless as well.

Dr. Sree is amazing. I am so happy that my boys had the opportunity to see her for many years. My…read morechildren always felt comfortable and were excited to see her. She truly is magical with the children. A huge thank you to Dr. Sree for taking such good care of my boys. Deana William Nolan

Dr. Pflieger and his office staff have been wonderful and so accommodating with my kids. We have…read morebeen able to get same day sick visits. They have an online portal that makes it really simple to message the office with questions and get answers the same day. The dr takes him time to address and answer all my mom concerns. The office is clean and one of my favorite things about their location tis the separate waiting room for sick kids and well//non-sick visits. I'm just happy that my kids are in good hands with Dr Pflieger.

Dr. Pflieger has been THE choice for my children's care for more than seven years. Quality of care…read moreat Rockwall Pediatrics extends beyond the walls of the office. Warm welcomes and every question answered with the care you would expect from family. Every visit whether a well-child or ill-child the staff put you at ease from appointment to check-out. The online patient portal allows you to communicate with the office even when you can't make it in for a visit. Stop looking for your pediatrician, call Rockwall Pediatrics, they're family.