Great service and great people. I 100% recommend this place to get your car fixed. Thank youread more

they are a 10 across the board. the service was quick and courteous, they are knowledgeable and…read morekeep you informed along the way. but the most unexpected service is their service....above and beyond!! I have recommended Gene and his team, and they also were super please. I will most definitely use them again, and continue to refer them!! be smart, call them!

I just moved to Winston-Salem less than 2 months ago and I needed a fairly quick synthetic oil…read morechange and all four tires rotated and balanced on a 2014 Nissan Sentra. I called to inquire if they could do it within a hard time stop and they said they could. I drove in immediately and was greeted by Carlos, who was incredibly kind, truthful, and a pleasure to talk to. Several VERY impatient and rude customers came in while I was in the waiting room and his demeanor didn't change, he actively seeked to help the people who "couldn't be helped" but they wanted to know "what do you mean this needs to be fixed...where is it...how do you take it out...", even in the face of that he was incredibly professional. My car was serviced appropriately, quickly, and the cost was very fair. I will only recommend this automotive location to any one around here.

Despite high reviews, my experience was horrible. Instead of diagnosing my Sprinter problem, they…read moregave me a computer generated 22 codes. I could have gotten that for free at AutoZone or with my own scanner. They are absolutely clueless about Sprinters which they claimed otherwise and charged me $220. Scammers is the only word I can come up with. I do not recommend these people!

Been using them since 1994, got a quote on my Lexus that seemed way high. Checked the internet and…read moreyes the quote was above the highest costs quoted. Always liked them so went anyway. Also had a sound I wanted them to hear before i dropped it off. Then was told they were professionals and charged $169 diagnostic fee. I balked, he told me they don't work for free. I went to the local lexus dealer, got all the work done for less than my original quote from GT. They diagnosed the noise as a normal thing for FREE. AFter 32 years- I've moved on. Not going to pay more than a Lexus dealership to get my car worked on.

It is after a lot of time spent talking to GT Imports regarding my vehicle that I say this. I do…read morenot create this kind of review lightly. I took my car to GT Imports for one specific problem. It was hard to start when cold and needed multiple crankings to stay running. Then ran unstable for about a minute, then it would even out and run good. It would run great after that and would start fine after it was warmed up. A bad fuel pump was the assumption. They ran tests and confirmed the fuel pump was bad and needed replacing. He also informed me it needed new spark plugs, spark plug wires, brake master cylinder and brake booster. I told him the spark plugs had just been replaced a month before, but he insisted only a specific brand of plug would bring my car to its factory setting. I agreed to all the repairs since I wanted the car to be running as good as possible. The 1st fuel pump that he put on was DOA and would not work. A 2nd pump was ordered and installed. This took a couple weeks. Picked the car up and the original problem was still going on, but a little improved. He recommended replacing all fuel injectors and doing a fuel system cleanout to further address the problem. I agreed wanting the problem fixed completely. After these 2 repairs were made, I picked the car up and drove off. After driving for 20 minutes, the car went dead and would not start up easily. It ran unstable and seemed to be flooded. I got it back to GT Imports within an hour of picking it up. They checked it out and found the new injectors were malfunctioning feeding too much fuel. So they were replaced again and charged me a 2nd time! I have over $4000.00 invested in the car thru GT Imports. The car is still running poorly after all this work and they have now diagnosed something completely new. I will take my car to a new garage for repairs.

RUN! absolutely the worst place to take your vehicle. I was overcharged for service on both my…read morevehicles. he will overcharge you on parts and labor and not even fix the problem. $4100 for front end work on a old dodge Cummins and $9000 for the same thing plus front and back shocks on a 2007 Silverado. Mark is a liar and and total POS.

Great staff, great owner. If you're worried about getting ripped off by a mechanic, don't worry…read moreabout that with these guys. They've been great with working me in when they could, but even if I've had to wait a couple of days they get it done quickly and correctly.

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

Matt was our mechanic for two different vehicles and was fantastic. Speedy diagnostic and…read moreturnaround on the work when we really needed it, they came through in a clutch for us! We received advice on future decisions that was objective and fair, not "oh bring it in and we'll see". While they do offer limited services (they don't have a balancing rack) it doesn't impact their exceptional customer service and mechanical skills. We'll definitely use Andrew's again.

Andrew's has been providing us quality auto service for years. They are the first place we go for…read moreanything vehicle-related. Have saved us money and peace of mind many times. Matt is an excellent, knowledgeable, and friendly mechanic who goes above and beyond. Can't recommend this place highly enough!

Thorough and accurate diagnosis. Electrical issues can be difficult and expensive to fix. These…read moreguys found what the dealership couldn't even guess was wrong. Their pricing was a fraction of what the dealership charged and they fixed the problem on the first visit. Thank you so very much to the mechanic who explained everything and fixed my truck.

Great service! Outstanding customer service! Been coming here for, at least, 15 years. Never had a…read moreproblem!!

Called the number (3363771070) from the website. After searching Mercedes repair near me, a…read morefriendly guy named Chris answered. Asked what was going on and set up a time. Having called several places at that time, was not in the best of moods. Cannot tell you who I called without looking at my list first. I wrote the prices quoted to me and created a matrix rating them on price, friendliness and compared them. I was not disappointed. May sound odd, I am willing to pay for quality and not wasting my time. Several places said they did not work on the air suspension. My last mechanic retiring, I was looking for a good place. Finding a good mechanic is very difficult. FOUND! I see where you can add pictures and videos. Will have to have son show me how. Will load those as soon as I figure it out.

It's honestly rare to find a European car repair shop that's both knowledgeable and genuinely…read morehonest. I've known and worked with this team for over five years, and they've consistently done things the right way. Mat, the owner, is BMW-trained and clearly takes pride in his work. You're never treated like just another invoice -- the focus is on doing the repair correctly and being upfront about what actually needs to be done. When you call, you'll usually talk with Chris, who's experienced, straightforward, and easy to deal with. Serah helps keep everything running smoothly and adds to the family-oriented feel of the shop. They're a solid dealer alternative -- better communication, fair pricing, and quality work without the dealership hassle. It's refreshing to work with a repair shop that values honesty, family, and community. Highly recommend.