My insurance company covered a new garage door. Donna had no problem coming out to get the check. I think she may have taken extra money (never received an invoice- my stupidity for handing over the money, but still!) When installed, the company broke my sensor ( that tells me if the garage door is open or closed). I contacted Donna for 3 weeks in a row. First she told me these sensors don't exist. Then, after sending her a photo, she told me someone would come out to fix it. I've been calling and texting her for over a month. My boyfriend stopped by the shop and the guy he spoke to said he knew exactly what sensor we were referring to. Still waiting...Looks like they don't care to fix what they broke since they got their money. I'd prefer them to just flat out tell me they don't intend to fix anything rather than stringing me along for a month. Horrible customer service when it counts. DO NOT RECOMMEND!
Additionally, Donna saw this review on Google and left me a nasty voicemail yelling at me for what I wrote. I have the message still. I am shocked by her lack of professionalism...so petty and off putting. So, the company can break my door and fall off the face of the earth, but she gets mad at my honest review. Simply disgusting. read more