I would like to share my details why I chose Post Road Carpet. I started my search in October to…read morefind the right carpet and right installers for my bedroom precisely 17'x 16.4 " this is a large room. I found a carpet in one of the below mentioned stores: The carpet is from Nourison Homes, Grand Textures Pastures. The carpet runs 13'.9 "meaning there must be a join involved as the carpet inorder to fit the size of the room. This was not going to be an easy project. So, I set out to find a 5-star carpet store with in-house installers. I visited major carpets stores in Massachusetts Danvers, Burlington, Canton, Andover, Wellesley, Wilmington, and the NH Monadnocks Region. I was very disappointed in the carpets stores I visited. The reasons for my disappointment are: A good selection of brand name carpets but installer reviews were 1 -star poor. Many carpet stores contract out carpet installers they are not in house employees and they don't care. Other reasons, sales people did not check if carpet was in stock, yet came to my house and gave me inaccurate measurements asking me to hold the tape measure, then informing me I would have many joins and cross joins in the carpet in addition off the wall quotes, other reasons poor selection of high-grade carpets, Lack of interest in the project, and just telling me you will never find what you are looking for trying to sell me synthetic carpets. I needed to find a carpet store that sold Nourison Home Wool Carpets and had in-house installers from a store that had 5-star reviews: In December of this year, I found Post Road Carpet in Acton, Mass. I called Post Road Carpet and spoke to Zach Thomson a sales representative. I told him what I was looking for and I was in formed they carry Nourison Homes and they have in-house installers. Zach immediately called Nourison Homes and found out this vendor only had 21 feet left of the carpet I was interested in. At this point, I decided to select a different color but same wool carpet from Nourison Homes. I asked for a quote. Zach Thomson came out same day. In hand he had a digital laser measuring device that gave precise 17.4 x 16 measurements of bedroom within 7 minutes or less. In addition, he asked me how I wanted the pattern in the carpet to flow, either vertical or horizontal, and where I would prefer one join. I was immediately Impressed. I received an extremely reasonable quote and I requested a wool pad. So, almost a 2.5-month search for the right carpet, right store and excellent installers I went with Post Road Carpet. And then the surprise,I was informed the color I initially fell in love with came off reserve and they had plenty of the color Pasture carpet available . The store manager Joe was also on hand and confirmed the availability of the carpet with Nourison Homes. I was told allow two weeks for arrival at warehouse. In two weeks, the carpet arrived at Post Road. Now it was up to me to schedule installation date. I called them Christmas week and they said the installers are available December 27, 2024. I was absolutely thrilled. We moved some things to prepare for the install, as I live in a town house and bringing in a wool carpet up 2 flights for a 17.4 x 16 room is no easy task. The turns to the 3rd floor are narrow and I needed 2 bureaus and a king size bed moved by the installers. Two installers arrived promptly at noon. My husband and I were so impressed. In less than 3 hours, they moved the furniture to a small office, they ripped out a carpet that was 25 years old and brought in the new carpet on their back and did all this without any mishaps, no nicks, in fact we did not need to prepare as much as we did because these installers were amazing short of a miracle. I cannot even see the join as the carpet was laid with perfection, The wool pad is so supportive and the insulation of the carpet removes the cold from the floor. I want to Thank Zach Thomson the sales Representative for an amazing job 100% ***** I want to thank Joe the store manager for an amazing job 100% ***** I want to thank the two magical installers, (sorry I did not catch their names for an amazing job 100% ***** This was a huge project my quest lasting 3 months ended with Post Road Carpet in Acton Mass For delivering a beautiful wool carpet as this was all I hope for and more. Thank You so Much, Paula Marshall

The rugs are nice. The installer was nice and professional. The cost was incredibly high!! I…read morecould've done the whole house for 75% the cost if I wasn't new to the area and didn't know better. And if I never have to speak to the salesperson again, it will be too soon! The man talks way too much for a busy customer and I always left the calls feeling anxious to get to the 15 other things I needed to do. Furthermore, the service is less than stellar. I asked for someone to look at a seam a month ago and was told the installer would be out. I was still waiting 38 days and several calls later.

I had a very good experience with JG Hardwood Floors. Erick responded very quickly to my initial…read moreinquiry, and he got the estimate to me when he said he would. Installation was smooth. Very happy with the results. Would happily hire again. Great!

From the owner: At JG Hardwood Floors, we are a team of dedicated professionals with a passion for transforming…read morespaces through the timeless beauty of hardwood flooring. With years of experience, our mission is to provide high-quality craftsmanship, expert installations, and exceptional customer service to all of Massachusetts. Discover the difference of JG Hardwood Floors – where your satisfaction is our top priority.

Responded quickly and able to complete job within days…read more price was great. Excellent job. Would definitely recommend.

I will start that the floors look good…read more I was verbally disrespected by this company. There was a lack of communication and timing of the entire process. In the beginning, I was not told this would be a two day job. They were late on both days of this job. The time was underestimated each day for the job. They parked illegally in a driveway, blocking two cars access to leave. They left the floors dirty and did not clean up. I wish I would have known that I could have to clean up after them, so I could have planned this additional work. They left the heater at 76 degrees for two days WITHOUT asking me. I had to rush an hour's drive just to turn off the heat. The gas bill will be very high. I was not told that my electricity would be used for this service of floor repair. I was not told that the heater would run for two days. I debated to put 3 stars for the good looking floor, but the cons outnumber the pros.

Mark was incredible to work with and we couldn't be happier with how our floors turned out. He took…read moreour orange-ish white oak floors from the 60s and turned them into beautiful natural white oak floors with Bona NaturalSeal. Mark was consistently easy to work with and super flexible. We had other work being done that pushed his start date back and he handled it with no problem. Mark and his team took great care refinishing our floors and left the house spotless. We had to replace some floorboards and he did such a great job it's hard to pick out the new boards vs the old boards. I would highly recommend Mark's Master Service to anyone looking to get the floors refinished.

We hired Mark for the second time recently, to repair and refresh our old wooden floors. The first…read moretime we hired him he needed to do some tricky repairs, this time we needed an old staircase brought back to life. Both times we found Mark very responsive, responsible and knowledgeable. He personally took a lot of care with our floors to ensure they look their best, and they still look great years on. Highly recommend.

Phil was an absolute pleasure to work with from start to finish. He was incredibly friendly,…read moreknowledgeable, and responsive, always quick to answer texts and questions throughout the process. He was also very reasonably priced. Phil and his team did a phenomenal job sanding down our existing wood floors, which were heavily scratched, and applying a beautiful new stain and finish, they truly look brand new. What really set Phil apart was his flexibility and commitment to customer satisfaction. When I asked him to come back to address a couple of very minor touch-ups, he didn't hesitate at all. He returned promptly, didn't charge an extra cent, and made it clear that his priority was making sure I was completely happy. I highly recommend Phil to anyone looking for top-quality wood floor refinishing and outstanding service.

Phil has reasonable prices, his team does quality work, and they are polite and efficient.read more

I'm thoroughly pleased with my experience with Summit Hardwood Floors! Stephen got back to me right…read moreaway and scheduled a visit to check out the job (replacing carpet in my master bathroom and closet). I originally planned on doing engineered wood but Stephen indicated that I'd be happier with prefinished wood, as it is less expensive and can be more durable. From quote to finished job took less than 2 weeks. I'd absolutely recommend Summit to anyone, and plan on using them when I need any maintenance with the rest of the wood in my home!

Steve the owner is awesome! He goes above and beyond to help the customer. He answers within…read moreminutes and even on holidays! I highly recommend summit floors to anyone seeking work done.

S & R just completed installing new laminate flooring in our cottage. Everything was exceptional…read morefrom the first contact that we had with Ken to discuss our needs up-to the completion of installation by Nick and crew. I would be pleased to suggest S & R to anyone in our summer cottage community who is looking to update their flooring.

Absolutely incredible company. We were on a bit of a time crunch and budget restriction and S&R…read moreCarpet helped us with a beautiful stair runner. It looks like something out of a magazine! They were very timely and got it done quickly with great work. It also is extremely soft and well cushioned.